Capitol Collision

Most Recent Comments

• June 2024 by Aubrey Willis
  To be honest the work looked really good, and they talked with the insurance company well. I believed everything was good. About two days after I picked up my truck and had a zero dollar invoice I got a phone call saying I still owed money. This is enraging after seeing that I had a zero dollar bill and getting a phone call where I was told I did not have a choice and would have to pay it. If you want my recommendation I would go to a different shop. Phone calls to ask for more money after having a zero dollar invoice kinda feel dirty to me. Also if Geico recommends somewhere for you just pick your own shop. Your wallet will thank you.
• May 2024 by Chad A
  Had a great experience at Capitol Collision. Collision repairs were done in a timely and professional manner. Jillian and her team were amazing! Thank you.
• April 2024 by Kent Jahne
  I had left front fender and driver's door damage on my 2020 Dodge Charger. After repairs, paint, and detailing it looks like it just left the factory brand new.
  
  Thanks to Jillian, Jose and the techs for a great job. They had the car for eight days, but "you can't rush perfection!"
• February 2024 by John Gonski
  We had our vehicle towed to Capital Collision to determine if it was fixable and if so what the cost would be. I found that the team, specifically Jillian was incredibly professional and accommodating. They were able to break down the pricing of all the specific repairs so we could make an educated decision. Although we decided to not repair the vehicle, the honesty of the team at Capital Collision allowed us to make the best decision for our household and will certainly utilize them for future needs.
• January 2024 by brandon rhoades
  Had my truck repaired in the collision shop then had recall work done. Was a nightmare dealing with this place. STAY AWAY FROM HERE. you will regret coming here.
• October 2023 by Bryan Rodriguez
  Worst place to bring your car too i would Recommend go to any other body shop then this one
• October 2023 by TB RD
  I goin to be u next worker
• February 2023 by Jeff La Chappelle
  Nice people and fast but then they got my car and it took forever they never called for updates or tell me what's going on with car I had to call never again worst body shop in the worldServices: Painting
• September 2022 by Lisa Buggie
  I’ve been here to get my car fixed there was nice insurance adjuster that helped me but their customer service is very poor I got a bad vide first time I called this place I asked them if they were certified Subaru and she couldn’t answer me was very short but I ignored her and went there Anyways I talked with nice insurance adjuster that was there He made the experience easier dealing with insurance I’ve had to actually bring my car there again couple months later Whenever I had to try to talk to insurance adjuster I had to go through customer service They would ask me what for and tell me that won’t be covered Which was covered All they had to tell my insurance adjustor I called It was just so unnecessary for their rudeness They gotten over over 9,000 of repair work on my car I won’t go here and won’t recommend this place to anyone
• September 2022 by James Cunningham
  Very poor communication and follow-through; felt I had to micromanage the process to get anything done. I was rear ended and the offending driver's policy covered the repair. I was given multiple ETAs which turned out to be incorrect and they never called to let me know. I had a staff member on the phone promise to call me back after he finished his sandwich. Hours went by. I called back and there was bad news--the insurance company had been arguing with the shop on whether a part was repairable/needed to be replaced. The staff member who didn't call me back relayed through the next person on the phone that he "hadn't forgotten about me but the status check took longer than expected." Seriously? If you say you're going to call someone right back, call them anyway. Haven't had a chance to inspect the work as they've now had my car for 14 days and this is the third business day after they knew they had everything they needed to complete the repair (estimate was 10 hours for the job). Hopefully they'll make good on their promise of today, but I'm not optimistic. Go elsewhere.
• September 2022 by Rachel Ross
  I had a great experience with Capitol Collision! I hit a deer on Thursday 6/2 and was able to get my car in on Friday 6/3. Jillian was so helpful in explaining the process and approximately when my car would be done. She gave me her business card and told me to call whenever for updates (which I did)! Every time I called, staff was so informative and patient and answered all of my questions to the best of their ability. They always kept me updated with the status of my repairs. Less than 3 weeks later, my car was ready on 6/22 looking better than ever! I couldn’t have asked for better customer service and satisfaction. Hopefully I won’t need to bring my car back, but if I do, I know it’s in good hands!
• September 2022 by diana vickers
  Outstanding guidance, thoroughness, and communication. Such a great choice!
• July 2022 by Rachel Garcia
  I had a great experience with Capitol Collision! I hit a deer on Thursday 6/2 and was able to get my car in on Friday 6/3. Jillian was so helpful in explaining the process and approximately when my car would be done. She gave me her business card and told me to call whenever for updates (which I did)! Every time I called, staff was so informative and patient and answered all of my questions to the best of their ability. They always kept me updated with the status of my repairs. Less than 3 weeks later, my car was ready on 6/22 looking better than ever! I couldn’t have asked for better customer service and satisfaction. Hopefully I won’t need to bring my car back, but if I do, I know it’s in good hands!Services: Body & Trim
• January 2022 by Alexandria Sylvia
  This is an awesome place to fix your car.. when I got my car back it never even looked like I needed to replace ANYTHING fabulous people the manager was a wonderful man so is his employees thank you I am very happy with my vehicle and would definitely come back again
• December 2021 by doriginaldigitaltim
  They were quick and friendly. They replaced my front bumper. My car is still holding a shine from months ago. Thank you!Service: Body & Trim