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October 2023 by Gary Stebbins
Greg and his crew always come thru...My car loves going there to get pampered!!! Lol
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September 2023 by William Tanner
I am new to town and Biggins Auto came highly recommended but I'm sad to say I won't be back.I took my 2016 subaru crosstrek to Biggins for its 180k mile routine maintenance and to have an issue with the AC diagnosed. When I called to schedule, I was told the 180K mile maintenance looked like it would take 2 hours (which was surprisingly short to me), I was quoted $550 for labor and diagnostics on the AC and told that it would go up when they knew what parts I'd need for the maintenance service. We booked a date and I was clear that I would need the work completed and the car returned the same day before 5pm for daycare pick up.The day arrived, I dropped off my car in the morning, was clear again that I had to have the work finished in one day and the car ready for pick up by 5pm for daycare pick up. By 3:30 I called for an update - they’d had PLENTY of time to complete the 2 hour maintenance - and I was told the car would not be finished that day because an earlier car slowed them down; I'd have to get it tomorrow. I pushed back because I had to have the car to get my daughter from daycare by 5pm. I was told that I could come get the car that day after all but that only diagnostics had been completed, and I'd have to come back for the actual maintenance work. That day’s work came in just under $200, all for labor.Today I brought the car back to have the 180k maintenance completed. When I arrived, there was not a complete record of what had been done the week before so nobody actually knew what still needed to be done today to complete the maintenance and Greg had “left for a few hours” so apparently there was no way to find out either. They kept the car and this time I stayed at the shop to wait. They did the 180K maintenance (no idea if I paid for work to be repeated or not because nobody knew what happened the week before!)It took them 4+ hours for what I’d told would be a 2 hour maintenance! The only needed parts were fluids, spark plugs, and one break light. I was charged $771, bringing my total for the two appointments over $900 and within $60 of what it would have cost to have the service done at the dealership.I believe in shaping local. I really wanted to like this place. I also hoped that using a local mechanic would save some money off the dealership (everyone says it does after all!) but the hassle of spreading the work over two days, the WIDE difference between the estimated time and cost and what turned out to be the actual time and cost in the end, and the disruption of being without my car and having no loaner car for two days, just isn’t worth the $60 bucks I saved.Biggins also up charges 4% if you pay by card, but when they can't give an accurate estimate before work is begun, how are you supposed to be able to pay in cash?!Never again. I’ll be sticking with the dealership where the cost and time estimates are accurate, the desk staff are knowledgable (Bob had trouble navigating the computer every time I was in), and I can get a loner car for the day.
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September 2023 by Danielle DeLuca
Biggins Auto is the best auto repair shop in town. Greg is very professional and knowledgeable! My go to garage highly recommendService: Transmission
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September 2023 by Jacob Theriault
Terrible customer service. Can’t fix a car in a reasonable amount of time. Can’t stick to a timeline. Can’t stick to a budget always goes over. Absolutely do not recommend for any type of service.Service: Engine repair
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September 2023 by Aedan
Had an appointment for an alignment on my car at 9am. Called at 3pm to find out they haven’t started work on it yet. Their excuse was that another car bogged down the lift for a brake job; they said it was going to be done in 30 minutes. No calls from them by 4:40pm so I called them to learn that they still haven’t done any work and that I can either pick it up or have them keep it overnight. Very poor communication and scheduling of repair jobs.
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June 2023 by Steven McIntyre
I've used Biggins Auto for two major vehicle repairs so far and will now be bringing my vehicles to them for all my needs. Their service is fast, friendly, very knowledgeable, and very reasonably priced. There is no pressure to do add-on services, just a suggestion of things that should be done in the near future. I really appreciate this approach instead of your typical pushy sales.
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March 2023 by Michael M.
I was looking for a Honest REPAIR SHOP, WELL I FOUND ONE!!! you can not find honest and reasonable repair shops anymore. This one is !!!!! AAAA+. I was given this shop as a Honest and excellent repair shop by my Pastor, He was right. I came from a state that this was not always on the up and up and would charge what ever they could get away with. I am a retired auto technician so I know what I am talking about. If you need work down on you auto [Take it to Biggins!!!!] Even the new EVs [Electric]
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February 2023 by Spenc Dougan
Honest and reliable service. Worth every penny.Services: Battery
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January 2023 by Mark Michaud
They did my c.v axle and sway bars us mounted and balanced 2 tires. They did an excellent job.Service: Auto tire replacement
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September 2022 by Candace Burski
Biggins is awesome... I'm a repeat customer.. only thing.. they're a little slow right now cause they need mechanics.. small family shop. Great shop. Down to earth.
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September 2022 by Edwin Rivera
Great job well done Great price for the repair I will recommend
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September 2022 by Eric R.
This review is long overdue as I have taken my vehicle to Biggins Auto Repair multiple times and have never been dissapointed. Very recently I brought my vehicle to this wonderful family owned business to have my timing belt system completely replaced. Though some issues with my vehicle did arise during the job due to my vehicles condition, the staff informed me of exactly what my vehicle needed to finish the job. The staff got the part I needed very quickly and within the next day my vehicle was returned to me with the job completely finished and every part replaced at a very reasonable price. At Biggins Auto Repair I am always treated with respect and courtesy, never lied to, and have always had excellent work done on my vehicle all with the staff being very polite. Whenever my vehicle needs work done, if I cannot do it myself, Biggins Auto Repair is where I will go. My thanks to the staff at Biggins Auto Repair for their excellent service.
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September 2022 by Sam H.
I know I've got a beater of a car but the folks down here truly care about your safety. They take customer service to a new level making sure you understand what they're fixing and why. I tell all my friends and family to go here for anything they need.
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August 2022 by Nolan Hickey
Brought my wifes car in for an alignment. Almost 700 dollars later and 2 destroyed brand new front tires its at a different mechanic for aligment number 2Service: Steering & suspension repair
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July 2022 by Elana
Excellent service, awesome owner
