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May 2023 by Lance Leifert
I can’t say enough about he staff at Northwest Community Bank. They are amount the friendliest people I’ve ever met and always make me feel so welcomed when visiting a branch.
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April 2023 by Benjamin Lemieux
Haven't been impressed with this banks customer service. I was on my honeymoon when the mortgage on one of my properties was due. My escrow had increased by $12, and I was apparently sent a letter. I was oversees for 2 weeks and unaware. I paid my mortgage on time like always, but did not include the extra $12.Next thing I knew, I received a 30 day late notice and a negative mark in my credit. My only negative mark/late payment in 16 years. I called and asked if there was anything we could do to rectify the situation, and they were cold and unhelpful.
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January 2023 by Tyler Tucker
I have been a customer since opening a student checking account and recently opened a business account with Northwest. Have received nothing but great service.
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April 2022 by Nancy K D.
Wow and shocking review about service at NWC. We have been with NWC for more than 40 years and have never seen such behavior with any of the branches. NWC is a great community bank they serve the community with all banking service and more. They even look at your accounts daily, and will call you if there is unusual activity! They are friendly, and are part of the community. They do many charitable events for the community. They are there for your major financial events in life, and daily needs. I would go on a vacation with any one of them! Thank You Northwest Community Bank! Tom and Nancy, Barkhamsted
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September 2021 by Michael M.
I have a pretty good amount in my checking and savings account, so I wanted to put it towards my retirement and invest it , seeing its not makeing me a dime where it is,I call the girl who I originally opened my other two accounts there,and after waiting like ten minuites ,she answers and I tell her who I am and I want to open an IRA ,she says let me get you someone who can help you with that( and just totally blows me rite off, like its not her job.),I get switched back to front desk who did not have clue,I think this is very rude and ignorant knowing that I oopened two previos accounts there,As a buisness man I,m pissed and takeing my funds out of this ignorant bank and going somewhere that treats me like a costomer.I wanted to stay with a local bank ,but I guess sometimes its just not worth it.
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June 2021 by Kim Caine Rexford
What a lousy bank. Typed my password in wrong. Realized it and clicked reset password. Nope. Account was locked. They give a number to call for help. I call it and no one is there.
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June 2021 by Rosalie Tralongo McKenney
East Granby Parks & Recreation sends a huge shout out to Northwest Community Bank for once again sponsoring our summer concert. They have been there for us for 10 years and it’s so appreciated. Please support this great local bank.
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June 2021 by Allison Reynolds
Terrible bank… even a merger couldn’t fix
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December 2020 by Valerie Eicher
They are friendly and very helpful. I've been with them almost 30 yrs. I highly recommend them
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February 2020 by Brian Cornell
The staff at the Winsted Road branch, led by Monica and Linda, are do sweet and helpful 100% of the time! Thank you ladies!
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February 2020 by Wendy Aronson Traub
NWCB has been our “hometown” business and personal bank for over twenty years. The staff at the Torrington branch are top notch and address our needs. Go visit Monica Diulio and find out how they can help you with your financial needs.
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February 2020 by Chris Hartnett
Quality service and a great staff! Come see for yourself. You can’t go wrong!
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May 2019 by Daniel Oleksiw
Convenient locations, and filled with friendly employees.
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March 2019 by Rich March
Im in and out in a flash with a smile on my face and a coffee in my hand and yes they had donut holes on Saturday....should i be telling people that....I have checking, savings and a business account with them as i left the big bank..BofA....and happy i did.
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February 2019 by Steve Larson
Great people. Great account options. A local mutual bank that employs and re-invests locally.
