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May 2023 by Laura S
Cancelled first appointment and then scheduled me on the 18th with someone who wasn’t even in the office at that time. AND I received a call as I was walking in the door. Surely they knew that person was not going to be in before that. I told them to make it right. I was asked if I could go to Norwich. Hardly the solution. I usually do my own taxes but had some questions involving an estate (I had to wait until those taxes were done) and a stock liquidation. Never again. Totally unprofessional. I had to file an extension and find another place to go tomorrow. I just want them over with. They didn’t even have someone with ten minutes to look over my documents. Live and learn.
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May 2023 by Nancy Teti
I had an Outstanding appt with Hazel. She is Simply the Best!! I was upset and nervous. She treated me with respect and Courtesy!!
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April 2023 by Laura Signor
Cancelled first appointment and then scheduled me on the 18th with someone who wasn’t even in the office at that time. AND I received a call as I was walking in the door. Surely they knew that person was not going to be in before that. I told them to make it right. I was asked if I could go to Norwich. Hardly the solution. I usually do my own taxes but had some questions involving an estate (I had to wait until those taxes were done) and a stock liquidation. Never again. Totally unprofessional. I had to file an extension and find another place to go tomorrow. I just want them over with. They didn’t even have someone with ten minutes to look over my documents. Live and learn.
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April 2023 by Nick Martino
This is a horrible place to do business with. At first I was very understanding, I changed my schedule a few times to accommodate their appointments. After multiple appointments rescheduled and canceled by my “tax professional”. A few days before my appointment I received a text confirming it which of course I replied to. The day before my appointment I called to confirm and was told I didn’t have an appointment after taking the day off from work. The receptionist told me next available appointment was 2 weeks from now. The receptionist then gave me attitude after questioning what happened to my appointment I confirmed. She then told me to just go to a different branch, making it more inconvenient for me. The H&R Block employees do not care about their customer. The tax professionals don’t care about you or the your taxes at all. They just care about the volume of people they help because it’s all about doing the most filing. Do not use them for your taxes.
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March 2023 by Linda Marie Hernandez
Been coming to HR and block since my teenage years and now. Hazel is amazing tax preparer and excellent customer service and reliable doing my taxes. Highly recommend hr block and Hazel exceptional experience and customer service. I feel confident he block with my taxes. Wethersfield office is convenient and close to all locations. She knew all updated taxes and help me file my daughter college forms to get the best refund. It was very helpful. First year college student to file taxes. Helpful.
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April 2022 by Brian G.
This location misplaced my Drop-Off option filing paperwork. I was not offered up any apology or explanation as to what happened to my paperwork, except for that they have a staff shortage, and they farmed my paperwork off to another office, without tracking it. I spoke with Corporate and they opened an escalation case, and informed me that my documents are not supposed to leave the office where they had been dropped off. I can tell you right now, that NOTHING HAPPENED until I opened this case with Corporate. The person that I was assigned to was indifferent, disorganized, and bewildered. She had me waiting for 20 minutes before she summoned me to her cubicle, which was stacked up with dozens of files that she began rooting through to try and find out where my paperwork was... and then looked in the system to discover that my information had not even been entered yet. This was a week after having dropped it off... and it was this person who called me to set up an appointment to review all, and sign. Only afterwards did someone located them face-down in a filing cabinet, with preliminary notes written on the top sheet. I had since recreated the documents and filed them elsewhere. This was a big waste of my time. No apology was offered, the receptionist there who received my paperwork the week before was aloof and indifferent, and the associate that I was assigned to told me: "Don't get excited" and corrected me to say that my paperwork was not lost, but had been "misplaced". When this is someone's private documents entrusted to a company for their care, that's not a difference of terms.
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March 2022 by Mary Ronayne
They have always been the best and I have no intention to leave.
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March 2022 by Richard DiMauro
Great experience. Got more back than I expected.
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March 2022 by Kayla Murphy
my tax specialist deb was AMAZING!
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March 2022 by Zoraida Cruz
She is very good at what she does.
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April 2021 by Jocelyn ORourke
Been going to H & R Block for over 40 yrs. Never had any problems.
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April 2021 by Chris Miller
A very professional approach by my tax advisor, Nancy
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April 2021 by Bonita Taylor
They know the tax law's and stand behind the information they process.
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April 2021 by sardar7982
I’ve been with block for many years. my tax specialist is ver knowledgeable and helpful
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April 2021 by Colleen McHugh
Knowledgeable and professional tax specialist.
