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December 2024 by Kristen Healey
11/26/24 3pm est. Absolutely terrible towing center staff! I have contacted Exxon Mobil corp as I work for another travel center corporation and need to post this review. The photo attached shows the eta status and time of everything. Turns out service was cancelled before the arrival window even began and I was never notified. I called Westport Center Services and they literally hung up on me!!! I had to go through another tow service last minute and leaving my daughter at daycare after holiday hours. So much for having Westport towing scheduled.
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September 2024 by Temy Mancusi-Ungaro
I always take my car here for service. They’re the most reasonable in town.
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July 2024 by Mike G
Owner or staff emloyee blocked me in the parking lot and got out of his vehicle to confront me about waiting for him too closely? Finally I was able to back up and drive around him as he stood infront of my vehicle. He was lucky I was rushing to work.
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December 2023 by Ed Wang
0 star if possible.Stay away from this company, insurance sent them and already mentioned front axle and arm broken so need wheel lift dolly but they they still drove flatbed truck here and driver claims his 30 years knowledge and experience. Tried to explain to driver but he is rude and almost rip off my car until I stop him. It is axle broken car dude, you can force it but I will just get a junk and he replied: he doesn't care what will happen and all damage is owner's problem.If you have slightly mechanical or engineering knowledge then you will know how bad will that happen to use standard towing truck on axle and arm broken car.So DONOT trust this company, his "30 years knowledge" is junk to me and very rude and impolite.
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March 2023 by Victor C
Helpful
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December 2022 by James N
The gentlemen that runs this shop couldn't be nicer or more helpful. We were visiting family in town from Florida for Thanksgiving when our Mercedes broke down on the side of the road from a cooling issue. This happened late Wednesday afternoon the day before Thanksgiving. I spoke to him before we had it towed to his shop and explained to him that we needed to get the car back by the weekend if possible to go back to Florida. He said he would look at it when they reopened on Friday morning. This was spectacular as the Mercedes dealer was quoting a week and half to get it looked at let alone fixed. So Friday arrives and the car is fixed and running smoothly like it was before the breakdown. I highly recommend this shop as he didn't have to go out of his way to help us but he did and the job was done quickly and correctly, a great local mechanic.Services: Engine repair
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December 2022 by James N.
The gentlemen that runs this shop couldn't be nicer or more helpful. We were visiting family in town from Florida for Thanksgiving when our Mercedes broke down on the side of the road from a cooling issue. This happened late Wednesday afternoon the day before Thanksgiving. I spoke to him before we had it towed to his shop and explained to him that we needed to get the car back by the weekend if possible to go back to Florida. He said he would look at it when they reopened on Friday morning. This was spectacular as the Mercedes dealer was quoting a week and half to get it looked at let alone fixed. So Friday arrives and the car is fixed and running smoothly like it was before the breakdown. I highly recommend this shop as he didn't have to go out of his way to help us but he did and the job was done quickly and correctly, a great local mechanic.
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September 2022 by Caitlynn
I called them because my alternator died as I was driving. I called them at 647 am for a tow. They were late. Never called to update. I called them to get an update, they told me he was en route to me and should be there any minute. 15 minutes later nothing. I called them to let them know my exact exits bc the address that came up in the app wasn’t accurate. They said ok. Another 20 minutes later. I call them and they say they can’t come because the address isn’t accurate. Next time just tell the customer your incapable of service.
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July 2022 by Brittney Manning
Not one star deserved. Very rude and unprofessional. I wouldn't recommend anyone use their service.
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June 2022 by Patrick M
Car broke down on Merritt Parkway and Westport Service Center was sent to tow my car. All went well till we got to my house with car, Geico said I have a 20 mile tow rate anything after 20 miles I pay. The tow truck driver Ken insisted that I only have a 7 mile tow rate & refused to release the car, so I payed the $36.00 charge. When unloading my car Ken did damage to my car, when I pointed it out Ken started screaming, denying he did and saying my car was a piece of garbage to begin with. I called back Geico and they called Westport Service Center and the manager Sam & Ken called me back to say they were WRONG for charging me and the money would be returned.Things are bad enough that my car broke down but to have a company hold your car hostage on a lie and to DAMAGE my car is unacceptable.!!!!
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December 2021 by Patrick M.
Car broke down on Merritt Parkway and Westport Service Center was sent to tow my car. All went well till we got to my house with car, Geico said I have a 20 mile tow rate anything after 20 miles I pay. The tow truck driver Ken insisted that I only have a 7 mile tow rate & refused to release the car, so I payed the $36.00 charge. When unloading my car Ken did damage to my car, when I pointed it out Ken started screaming, denying he did and saying my car was a piece of garbage to begin with. I called back Geico and they called Westport Service Center and the manager Sam & Ken called me back to say they were WRONG for charging me and the money would be returned.Things are bad enough that my car broke down but to have a company hold your car HOSTAGE on a lie and to DAMAGE my car is unacceptable.
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October 2021 by Brick House
$4.47 / Gal Regular. Gougers!
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September 2021 by Aneta Skrzela
So Rude and unprofessional
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September 2021 by David D.
Beware of inept, arrogant workers, who can't repair a tire, much less don't have the ethical sense to stand behind their work. Your car may not be safe. This service station charged an inflated fee to fix a tire with a screw lodged in it, a basic requirement of any competent service station, but I paid cause I was in a bind. The next day arrived & the tire deflated. Good thing the car wasn't driving at a high speed on a highway or the tire didn't cause an accident. Stay far away from this station !
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July 2021 by Jimi Meyer
Love that you don't need appointment for emissions
