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April 2024 by Julie Utzler
There was a mix up on my Easter order but 3 employees, particularly Greg (?)in the Westport store was able to get my order pulled together in no time! Excellent customer service!! Everyone there goes out of their way to make it right.
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March 2024 by Denys
Ok Lena aren’t you the coolest.
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March 2024 by arline foodman
We shop at The Fresh Market regularly. The staff that works there is very helpful and the items we purchase is always of very good quality.When a fruit bowl was on sale and not available the person. working there made it up for me while I shopped. It was great!
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March 2024 by M P
Great store! Unique items.
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February 2024 by George Hanze
The Fresh Market Westport gets it right ! Today, thank you Mike who called this morning to see if I wanted to change my Valentines Dinner pick-up to Wednesday due to the snow. I kept todays pick-up. On my pick-up, Mike came out with my order, reviewed each packed item including an insulated carrier ! Mike is a thorough professional, as well as my interactions with the stores team. Summary: my wife and I had a Most Delicious early Valentines Dinner tonight. Thank you.
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February 2024 by Erin Donahue
The food is very fresh, the price is a bit high, but overall it's pretty good.
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February 2024 by Alexis Bunnell
working here last year was understaffed and unfair working environment.They had associates designed to cash out customers while I was the only one assigned cleaning duty.It has toxic work environment and being in the front you are constantly being yelled at for the lines being to long.And if you are off the register, you continued to get yelled at.They didn't even noticed when I decided to finally leave for my mental health, nor call to check up on the workers to even noticed.Watch out for Naomi in the front she is loud and usually, obnoxious.
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February 2024 by Morgan Platt
Welp, they lost me as a customer, which is sad because I work right in the area of where The Fresh Market is located.As someone who's spent nearly half of her life working in the service industry (retail, food & bev, managing yoga studios) while also working in the consulting space with federal clients for several years, the satisfaction of the customer/client is #1 priority, rather than you as a manager or employee being 'right.'I had purchased some drinks from the refrigerated section and a bar of chocolate recently in the evening, and the next morning I opened both the Thai tea and the Matcha drink to dry. I noticed some residue that had built up on the inside of the bottles. And when I tasted each, something didn't taste quite right or 'fresh.' I turned to look at the bottle to read the ingredients, etc., and notice that both drinks expired several weeks ago (one in early-mid January, and one back in December) - see photos. GROSS! Is exactly what the cashier said when I went back the next evening to get a refund or store credit to apply to my next purchase there.The cashier had the manager come over to process the 'return' and apply that to my second purchase of bananas and some food from the salad bar.He asked where the products are that I am 'returning" (asking a refund for), and I said, haha - they are in the trash. Because they are EXPIRED (1-2 months expired). I proceeded to show him the picture I took of the bottles with the expiration date clearly visible, but he refused to take a look. But at this point, the refund had already been processed.He then continued to scold me and give me nasty looks saying that I needed to bring the bottles in, in order to get a refund. But the conversation fell silent because the return was already completed. I just responded with 'OK' and slowly walked out of there with my head down, feeling like I had just been shamed as if I was back in middle school.The manager could have used this time to educate me on the return policy, in a KIND and patient and clear way, so that I could abide by this moving forward, if there's ever the case of me wanting to return something in the future. Instead, he projected his pent-up frustrations onto me, probably frustrations stemming from his non-work life, and into this minor scenario.What I wanted to really say was: We are in a tech forward world! And it’s only going to get more advanced! Digitalizing will be the new norm. Get with it.Anyways... if you're wanting the same type of variety, products, and salad/hot bar experience, with kinder management + better customer service, you're better off with just going to Whole Foods.
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January 2024 by Timothy Nikolis
Horrible place, not managed well. Disgusting. The food they order like the bread and what not has mold because they seem to get cheaper stuff that is older. Then they make it seem like they are fresh because they throw sandwiches and stuff out that's premade in the back where I was working they throw it out within 2 to 3 days because it goes bad. But they try to make it seem like they do that because it's always fresh when it's really older stuff about to turn into mold. Plus. Look on top of the bakery. You'll see so much built up dust. It's disgusting. That stuff falls into baked items. Plus, the shelves are super dusty. The managers are horrible . They don't care about their customers. Only for a paycheck
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January 2024 by Barbara Faruggio
Fresh and diverse productsGood sales
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December 2023 by tim flames
Horrible place, not managed well. Disgusting. The food they order like the bread and what not has mold because they seem to get cheaper stuff that is older. Then they make it seem like they are fresh because they throw sandwiches and stuff out that's premade in the back where I was working they throw it out within 2 to 3 days because it goes bad. But they try to make it seem like they do that because it's always fresh when it's really older stuff about to turn into mold. Plus. Look on top of the bakery. You'll see so much built up dust. It's disgusting. That stuff falls into baked items. Plus, the shelves are super dusty. The managers are horrible . They don't care about their customers. Only for a paycheck
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December 2023 by Nirin Pholcharoen
My favorite store now.
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November 2023 by Katie McClellan
This store is fire. Delicious food. Excellent croissants.
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October 2023 by Arthur Shapiro
Westport staple. Go on Tuesday's for half prices ground beef. Clean store, friendly staff, great spot.
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September 2023 by Carolyn G.
Person at the register didn't help us pack any of the groceries and literally pushed them into a giant spilling pile for us to finish up packing even tho she wasn't doing thing anything and never offered to help. She's on shift now, feel free to ask her about it.
