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June 2024 by Sheryl mack
Walk into Westport store to return a modem because they sent wrong one. Already inconvenienced and annoyed, the staff does not look up from cell to help! One nice salesman Tori jumped to help! Wish I had other options!
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June 2024 by Jake Belousov
my unbiased review
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April 2024 by C T
I have lived in Westport for 2 years trying to get decent wifi since everyone know no cell towers so you life depends on wifi; technicians have come and gone rarely fixed for any duration always spotty; customer service is zero I would say negative they send it off to some call center that are only allowed to do 5 things to help; billing forget it once they bill you even if erroneous! Good luck getting anything corrected; I can say I literally hate optimum; as I sit here without wifi service for 4 days waiting for an appointment and yes this is with their new snazzy fiber optic network; I would say avoid but there aren't any other options; oh and I work for home so it impacts work; they do not care at all
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February 2024 by Erin Donahue
The service is very good and the decoration environment is beautiful! The staff is a little unskilled.
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February 2024 by John Liik
Very open and clean. The staff was very helpful.
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January 2024 by Diane Stone
Excellent and friendly service.
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December 2023 by Greg Montero
Within a period of 6 months my monthly subscription to optimum for 300mb Internet service went from $40 to $107 just like that. when I asked why I was told that's how it is.I switched to Frontier fiber optics of 500mb for $40. So far I love it.
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November 2023 by Eric Wile
Wonderful service excellent technician
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October 2023 by tom mcgee
WestportCt store was great in helping my father upgrade apple phone
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September 2023 by Ivy Kramer
Mike the customer service rep I worked with was outstanding!
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September 2023 by Samantha Farber
Marwin M was absolutely fantastic. He was so nice and extremely competent and switched me from Verizon! I give him the highest recommendation!!!
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August 2023 by Damien Chaussabel
Inexistant customer service
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July 2023 by Mina A.
Why would you have a cell service from a company who acquire the cell service from T-Mobile it should called itself reseller plus , Optimum is known to have the most expensive internet service in the country , their tactics get is to get you in with $30 a month introductory rate then end up with $90 a month , This company should be a subject of state and federal for its anti consumer behaviors.
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July 2023 by Zuma B.
Update from previous review: Many thanks to Scott from Brand Reviews who helped to sort the issues.I emailed them as suggested in the response and was pleasantly surprised at how quickly this issue was handled.
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July 2023 by Marilyn Wallack
Paola was so very kind, patient, and knowledgeable. She restored my confidence in Optimum! I arrived with a shopping list of problems. Paola methodically solved everything. I am very grateful to her. Optimum has a star working at the Westport store!
