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February 2024 by Jonathan LaFleur
Yarn area was not to well stocked and did not have a lot of brands that they normally carry.
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January 2024 by NiCole Robinson
Michaels seems to carry less and less these days.
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December 2023 by Meghan Robinson
I’m not one to complain about anything usually. I’m serious. I wanted to make my older sister a charm bracelet for her birthday and I’m an artistic person but I’ve never made a bracelet before. So I got the bracelet and charms to make the bracelet and I found out that the charms wouldn’t fit. I found a very thin wire and tried using that, it kept breaking. So the next day I called Michaels, 14x in a span of 20 minutes. No one picked up. I was so frustrated. Even my mom tried calling them at the same time I did and they still didn’t pick up. So we called the corporate customer service and they were useless. They said that they would call us back once they get a store manager. They didn’t. So my mom and I have to now go to the store to get this resolved. It is so frustrating. All for a simple question, do I need to put crafting wire on the charms to attach it to the bracelet? This location in Westport has TERRIBLE customer service. Great products! But terrible customer service, at least with answering the phones.
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December 2023 by S Scotto
12/2/23 - the store is already picked clean.
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November 2023 by Michele Hendricks
Great sales - definitely sign up for online coupons.
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September 2023 by ZJ Darien
Overall an OK Michael's but terrible customer service. The CS was roaming around without any uniform or name tag in the store chit chatting and disrupting the service to other customers and when the checkout line was long enough and only one person was at the front taking extended time, one of the patrons advised on getting additional help and finally someone with a terrible mannerisms showed up. The woman was fuming why she was called at the front. Then she ( most probably a disgrunted manager) was yelling at a patron who advised her on her return and it could be pulled up from her phone number. After arguing with the patron, she found the returns via the phone number. Overall, totally rude and uncouth customer service. Not recommended.
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September 2023 by micki tiffen
Like the new class Define. Wish it was on the schedule more often.
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August 2023 by Betty J L.
If we could give 10 Stars we would, but the most is 5 Stars........ My husband and I were looking for a quality frame for our son's certificate from the State of Connecticut Superior Court. It had to look professional but be reasonably priced, too. In our search we found Michael's Craft Store located in Westport. We initially expected to purchase a mat and a picture frame to bring home. Then we would put everything together ourselves. Store employee extraordinaire named JoJo offered to show us mats and frames. She patiently waited as we placed several mats over his certificate to choose a suitable color. She suggested that we go with a black mat and indeed she was correct! JoJo patiently answered our questions, scanned prices, and at her recommendation, we agreed to buy UV-protection glass so that the certificate would not yellow in direct sunlight. To our surprise (and relief!) JoJo removed the old glass from the picture frame we purchased, cut out a new UV-protection glass to size, and placed the certificate into it. The result was amazing (see attached photo). Our son's certificate looks absolutely beautiful in the frame with the mat that JoJo recommended to us. She was such a pleasure to work with and we hope that her store manager recognizes her for her outstanding service. JoJo, thank you for going the "extra mile" for us!!!!!
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July 2023 by A AA
Standard Michaels, if you hit it at the right time lines won't be too long
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June 2023 by Classic V.
Such a great art store. I've been here for years, and it's always been a great experience. The aisles are stocked to the brim with excellent art supplies, the employees are helpful and friendly, and the amount of projects that you can start from these materials is amazing. The store is always super clean and the aisles are super organized, and it's easy to locate what you want here. I usually buy drawing supplies here, and the selection is great. There's loads of pens, markers, and drawing notebooks that are of excellent quality, and the employees often make some great recommendations as to what materials are best for a project. This is the best art store in the area by a long shot.
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May 2023 by Michelle Wagner
the purposefully sold me a faulty frame. there is no hardware to hang it with but on the website it says there should be such hardware. their helpline is useless and i'm starting to hope that you go out of business entirely.
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February 2023 by Gail McGuirk
Anything crafty that you can imagine in 1 store.
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January 2023 by Aaron Santiago
Loved the price and it has everything i needed
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January 2023 by Dianne Bowman
Very helpful to finding things
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January 2023 by Mel B
Great prices. Got some last minute Christmas decorations. Had a 25% off coupon which is always nice.