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“We recently purchased a Caldera Niagara hot tub from Mike's Factory Direct, and the experience from start to finish was exceptional. When we first started looking, we visited Mike's with a strong interest in the Caldera brand due to its great reputation. From the moment my family and I walked in, the team was outstanding. Mike spent several hours patiently walking us through the various models and features, answering all of our questions without ever being pushy. His sales approach was informative and laid-back, which made us feel very comfortable.
Several months later, when we were ready to buy, we went back to Mike's. This time, we worked with Bill, and he made the experience just as pleasant. Bill was easy to talk to, walked us through the model we were interested in again, and I purchased the hot tub that day. He even provided all the safety documentation I needed for the town, which was a big help.
The delivery was seamless. The two young men who delivered the hot tub were professional and took great care in making sure it was perfectly positioned. Once it was set up and filled, Bill personally came to our home to walk me through each step of the setup process and explain all the functions of the hot tub.
When making a purchase like this, customer service is everything, and Mike’s Factory Direct truly delivered. We've now christened our Niagara, and we absolutely love it! I highly recommend Mike’s Factory Direct to anyone considering a hot tub.”
“Darryl and Jesse were both amazing. Extremely knowledgeable, helpful and forthcoming. Excellent sales representatives and genuinely kind people. Cannot recommend them highly enough.”
“David, the manager, was incredibly helpful with finding a great twin mattress for my son. He was thoughtful and attentive to my needs, and helped find exactly the right product. This is the second mattress I’ve purchased from him and will keep coming back for more!”
“I was shopping for my first mattress, and Richard made the experience so much easier! He was friendly and provided helpful advice without being pushy. He respected my price range and gave me the space to make my own decision. I really appreciated his approach and would highly recommend him and this store for finding the right mattress for you!”
“James was really helpful, easy going and informative. He understood the parameters of our needs and assisted in finding the BEST mattress for my 93 year old father. My Dad is getting the best mattress of his life in his last years. Thank you James.”
“Went in yesterday looking for new appliances. We had Steve as our sales rep. Steve did an awesome job helping us choose the right appliances and answered all of our questions. Although we were not there to purchase a tv he answered all the questions and explained the differences between certain types of TV’s these. In the end we also picked up a TV. Will definitely be back for another TV for a mancave that’s in construction.”
“Superb! I had encountered a hiccup of my own fault for my bedroom set, and Denzell was able to help & solve it, to my convenience!
Denzell was VERY knowledgeable, professional, and time sensitive! It was a great first time experience buying here, very happy with my purchase & the service!”
“Nicholas is absolutely unbelievably knowledgeable and helpful. He was able to understand and execute what I was looking to purchase. Overall the team is remarkable.”
“Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old. She said "its like sleeping on a cloud" Thanks again Jeff!”
“I bought a mattress at Mattress Firm in Norwalk and had excellent service from Tony. I had to make a delivery date change and Qame Kaleei went the extra mile to ensure that the new date & address were correct. From start to finish, it was truly a seamless and pleasurable experience. Love my new mattress.. Visit Mattress Firm before you go anywhere else to find comfort and great prices. Thank you, Tony & Qame for your great service?”
“High quality mattress and amazing staff! Jess helped us find the perfect bed for our needs. Delivery and installation was seamless; each staff member we worked with was extremely accommodating and knowledgeable!”
“I was looking for a discontinued flooring to fix a crack in my plank floor. and couldn’t find it anywhere. Talked to Walter from Rock Botton Flooring & Furniture. He went above and beyond and found me a box of flooring and is having it shipped to me right away at a great price. I highly recommend him and his store!”
“Lola J. assisted me with a Caper bed purchase for my daughter today. She was absolutely fabulous...friendly, customer oriented, product knowledgeable...guided me through a variety of choices...my daughter will be thrilled with her new Casper bed. Lola was terrific and my shopping experience excellent!! Thank you Lola! Brad D.”
“Wow! Mattress Firm has really stepped up their game! I was not impressed with their service years ago, but I’m glad I gave them another try. What nice people! They went above and beyond to find me the mattress I needed along with an impressive discount. When I had trouble paying with my Synchrony Home account Elaine went out of her way and called 3 different customer service agents, as well as her manager to get the problem solved. I can’t say enough about the Fairfield store and most especially Elaine who was extremely hard working, professional and went out of her way to make sure she could find a mattress that met my needs at a price I could afford. It actually brought back my faith in people again. This review is from a real customer and I highly recommend Mattress Firm in Fairfield, Ct. Tell Elaine, Amy sent you.?”
10AM - 9PM
641 Connecticut Ave, Norwalk
Mattress Stores
“Excellent quality furniture! Our salesman was amazing in helping us figure out what would work in our basement. He knew the products and how to special order and was incredibly patient. I love that this company manufactures and delivers and assembles the sectionals, there are no middlemen. This sectional is solid and really comfy and will be lived on!”
10AM - 8PM
59 Connecticut Ave, Norwalk
Mattress Stores
“The team at Bobs Discount Furniture, Norwalk, CT were absolutely caring, considerate and cordial. Kobi, who greeted me and served me, gave me all the various advantages of the item I purchased, excellent service and so was Mark and Carolina at the desk with my purchase. Thank you all for your excellent service and teamwork!!!”
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“After having a really sore back for a few weeks, I decided to stop into Mattress Firm since a friend recommended them. Nigel gave me a ton of information and suggestions. I left with a mattress in mind but wanted a little time to think about it. I went back a few days later to purchase a pillow I had tried. I missed Nigel that day as he was in a different store but fortunately Denzell was just as helpful. I ended up with new pillows and a great deal on the mattress I had picked out and even got delivery the next day. Best part was the first night sleeping on the new mattress the pain was gone! Appreciate the great service from Nigel and Denzell, thanks for everything!”