-
October 2023 by Josephine Anne
Went to this dealer and had an amazing experience with Sean! The process was easy and great to work with !! Will definitely be back! Thank you for such great customer service !
-
October 2023 by Marion Slonecker
The minute I walked in I was warmly greeted by Shaun Riley and he made the entire leasing process a breeze and he is the kindest, wonderful and knowledgeable person. It has been an absolute pleasure doing business with him and I love my new car.
-
September 2023 by Iris A.
I had the best experience, Shaun really went above and beyond to accommodate my needs. I can’t say enough of my purchase, my car is amazing… I would totally recommend anyone looking for a car to stop in and see Shaun, you won’t regret it!!
-
May 2023 by Chloe A.
I had the best experience, Shaun really went above and beyond to accommodate my needs. I can’t say enough of my purchase, my car is amazing… I would totally recommend anyone looking for a car to stop in and see Shaun, you won’t regret it!!
-
May 2023 by NRP P
If I could post a zero star, I would! I purchased a brand new Maserati Levante approximately four months ago and have been experiencing technical issues with the radio only a month after purchasing. I called Maserati Westport to schedule an appointment to rectify the issue. I spoke with Pleuret in service and was told that they do not offer loaners to customers that did not purchase the vehicle from their location. I proceeded to ask why and was told it was “company policy” with no further explanation. I went on the express my frustration regarding the issue with the radio so early on in owning the vehicle. I was rudely and abruptly interrupted and was told “you are not my client and not my problem.” I’ve never experienced such unprofessionalism and disregard to a matter in my life. I then proceeded to ask to speak with his manager and he refused and hung up on me.
-
May 2023 by Sarah V
Only giving this 1 star because the manager that we eventually spoke with was decent and understanding. Otherwise, this dealership's customer service gets -2. Pleurat, specifically, was one of the most disrespectful service members we've ever exchanged words with. We purchased a Levante in Fort Lauderdale, Florida 4 months ago and have been experiencing radio issues ever since. This would be the second time we need to bring the car out of our way to figure out the issue, (despite being told that Maserati's are infamous for having technical issues). He went on to inform us that we are "not his problem" as we did not purchase from them directly so they cannot provide a loaner vehicle. No further explanation was provided despite us requesting more information regarding this policy. After asking to speak with a manager, the call was ended mid-sentence. Perhaps Pleurat is good at his profession in car service but a word of advice - this man should stay off the phones and isolated from communicating with customers entirely. He single-handedly tarnished our desire to purchase a second Maserati.
-
April 2023 by Selina Huber
First class experience all the way! My experience at Maserati Westport was truly exceptional every step of the way. Everyone I interacted with was approachable, professional and service oriented. Special shout out to Shaun Riley, my sales superstar. He has such a welcoming, calm charm and is so thorough in his work. The process was superbly executed and the entire team over delivered in customer service expectations! I'm so impressed and LOVE my Grecale! Thank you all!!
-
April 2023 by Nicholas Perry
If I could post a zero star, I would! I purchased a brand new Maserati Levante approximately four months ago and have been experiencing technical issues with the radio only a month after purchasing. I called Maserati Westport to schedule an appointment to rectify the issue. I spoke with Pleuret in service and was told that they do not offer loaners to customers that did not purchase the vehicle from their location. I proceeded to ask why and was told it was “company policy” with no further explanation. I went on the express my frustration regarding the issue with the radio so early on in owning the vehicle. I was rudely and abruptly interrupted and was told “you are not my client and not my problem.” I’ve never experienced such unprofessionalism and disregard to a matter in my life. I then proceeded to ask to speak with his manager and he refused and hung up on me.
-
April 2023 by Valerie Collins
We had a great experience, purchasing our vehicle from Maserati of Westport. Shaun Riley was our sales rep, and he was very thorough, and knowledgeable of the Maserati Quadttraporte we purchased. He was truthful, honest and made this entire experience pleasurable. I would highly recommend if you're in the market for a Maserati or Alfa, Romeo, Shauns, your guy.
-
April 2023 by Victoria Del Chiaro
Only giving this 1 star because the manager that we eventually spoke with was decent and understanding. Otherwise, this dealership's customer service gets -2. Pleurat, specifically, was one of the most disrespectful service members we've ever exchanged words with. We purchased a Levante in Fort Lauderdale, Florida 4 months ago and have been experiencing radio issues ever since. This would be the second time we need to bring the car out of our way to figure out the issue, (despite being told that Maserati's are infamous for having technical issues). He went on to inform us that we are "not his problem" as we did not purchase from them directly so they cannot provide a loaner vehicle. No further explanation was provided despite us requesting more information regarding this policy. After asking to speak with a manager, the call was ended mid-sentence. Perhaps Pleurat is good at his profession in car service but a word of advice - this man should stay off the phones and isolated from communicating with customers entirely. He single-handedly tarnished our desire to purchase a second Maserati.
-
November 2022 by Bandar Bourequat
Excellent customer service and willingness to go the extra mile. Very nice dealership and overall customer experience.
-
September 2022 by Pedro Piza
All around an amazing experience made smooth and easy by sales specialist, Shaun Riley. Would definitely recommend.
-
March 2022 by Frank lopardo
I had an amazing experience at maserati of westport. Shaun Riley was my sales person who I must say, he is honest, humble, straight forward,a down to earth man. It was a pleasure working with Shaun.He helped me to buy my dream car and went above and beyond to make it a smooth transaction. Can't wait to come back for my alfa c4 soon !!!! Thank you guys.
-
September 2021 by Miriam Leonor Alvear
Amazing experience for my first car purchase!!! Shaun Riley was very helpful, patient, and dedicated time throughout the process. Miller Motor cars establishment was very clean and up to date with protocols.They were very welcoming and attentive. Definitely will recommend this place and will be coming back for the next car purchase!!
-
September 2021 by Dan Oren
I called Maserati of Westport to inquire about some vehicles listed on their website and that is when I first had the good fortune to speak to Shaun. Not only was he knowledgeable about the vehicles, financing and all other aspects in buying a new or pre-owned vehicle, he was a kind gentleman who quickly turned into someone I felt not only that I could trust, but was actually concerned more with what was best for me and not necessarily what would yield him the highest sale. Shaun painlessly is walked me through from the test drive to handing me the keys to my first Maserati Ghibli with a smile on both our faces. The showroom was impeccably clean and beautiful and everyone I encountered were just happy to help in any way they could. This was truly the best car buying experiences I’ve ever had. Highly recommended!!
