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November 2023 by Hannah Boel
We had a great experience at Westbrooke Toyota. Joyce and Chris were so friendly and helpful. Our purchase was completed without any issues. We will always return to this dealership in the future.
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November 2023 by Melanie Mario
I had an excellent experience with Westbrook Toyota. Their team went above and beyond to ensure I was completely satisfied with my car choice, helping me find the perfect vehicle within my budget. I highly recommend Westbrook Toyota for their outstanding service and commitment to making car shopping an enjoyable process. Big shoutout to Edgar, Pasha, Dennis, and Jose for helping me through the process. Their dedication to customer satisfaction truly impressed me.
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November 2023 by R. Duval
Westbrook Toyota is in a class of its own, and if I could give it 10 stars I would!We had been to 3 different Toyota Dealerships, only to be shot down about ordering 1 specific Four Runner. Nobody was willing to even try to get us what we wanted, and we were literally walked away from in the dealership, by the Salesperson.We ended up going to Westbrook Toyota. We were astonished as to how friendly and nice the people in the dealership were.We would like to recognize 4 particular people there...**Joyce Scarlett...this lady went over and beyond what she had to do to get us exactly what we wanted. She is absolutely what every Salesperson should try to be like. She knew everything we asked about this vehicle. Super knowledgeable! She bent over backwards to help us. She always makes herself available to us I'f we have any questions, even after the sale. She is super great!**Jose Espinosa...best guy ever!! He also went above and beyond helping us. Such a nice Man! He made our time there delightful! More Jose Espinosas, in this world, please!!**Doug Anderson, who is a super-great man! He went out of his way to order us a hat that was not available there. He didn't have to take the time to do that, but he did. This is the type of thing that will keep a person as a customer, because any other dealership would not have done that. We greatly appreciate him, and want others to know what great customer service he represents.**Asad Muntaz, who tied the ends up for us. Another wonderful person there! So friendly, and personable. Just an overall great guy. Very knowledgeable about the whole buying process, and answed all of our questions regarding this vehicle. Great Man!So, Westbrook Toyota is a gold standard of what all Dealerships should be. Our next vehicle will definitely be from there. After our experience there, we will go back. Great people there!!
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October 2023 by Peter Ciopryna
I recently bought a new car at Westbrook Toyota. Upon arriving I was greeted by a smiling face with a cheerful good morning welcome by Dennis Mazzora, a salesman who said feel free to ask me anything if you have any questions. After browsing for a little bit with my wife I went to find the gentleman who greeted me to inquire about a couple of models that we were interested in. He was very well informed and was able to answer every question I had for him, as well as having a lot of information that I was unaware of. He was not pushy in anyway, he was very knowledgeable and helpful about the cars making two test drives a pleasure. We looked at three different cars, a small sedan a large SUV and a used Audi SUV. He was neutral about trying to push us towards any one of the three and was just there to answer our questions and tell us the pros and cons about each car. When we finally decided on the vehicle, we wanted to purchase, he then did his best to save us as much money as possible and worked with finance to make our payments some thing we were comfortable with.. I believe he did a very good job and I was very happy with the outcome.He made purchasing this vehicle a pleasure, never once did I feel, rushed or pressured as I do in most dealerships when looking for a car. It seem like he just wanted us to be happy with our decision and not in it solely for the sale. if you want a relaxing atmosphere and an enjoyable experience when you buy a car I highly recommend Westbrook Toyota, and seeing Dennis to help you choose your new vehicle.
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September 2023 by Panagiotis R.
I have bought 2 cars from Westbrook Toyota dating back to 2007. My most recent experience buying a Toyota Rav4 has been very disappointing in that the dealership went into great lengths to 'sell' us the car. We are very happy with its performance but there is one main issue that we have found to be completely unacceptable. We received our car at the end of December last year. At the time we were given only one fob key because of the microchip shortages and promised that a second one would arrive within a couple of months. 9 months later nothing has happened. Over the last 3 months I have tried several times to reach the dealership and figure the issue out. Our selling agent basically just referred us to the company (Toyota) and washed his hands. Toyota's website has no option to contact them for any such problem. After several further inquires with the dealership, we were told that we would receive a letter in the mail. That did also never materialize. A service rep that can only be reached via voice mail left us with a response that had nothing to do with our request. It has been very disappointing to experience this either fully incompetent response, or very purposeful avoidance on the dealership's part to assume and follow through with their responsibilities
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September 2023 by Samuel Mershon
A week and some days ago my parents and I came to buy a Toyota sienna hybrid 2022 and from the moment I walked in the service was outstanding!Joyce was very kind and made me feel warm and welcome while also being extremely knowledgeable about the car and it's features.When trying to register my vehicle Tony took over and went above and beyond for helping me to resolve the issue!2 weeks ish later I noticed some issues with the car today on warranty.I could not be happier with the amazing service this place brought with my experiences and I will definitely be driving the extra distance to continue getting this level of service.CarMax with all of its promises doesn't even shed light on how amazing this dealership is because they stand up to their promises and I will definitely be coming back!!Update for 9/15/23Went in for armorall treatment and waived the car gas charge because they gave me a hybrid and it sips fuel.I love the car and your values.See you soon when the parts are in!!!❤️
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August 2023 by Digger Stolz
Called up looking for a new model Prius and was helped by a young saleswoman named Isabella. She was informative, responsive and super helpful (even drove back to work one night to help me put a deposit down) without EVER being pushy. I was so happy to work with a woman and avoid the aggressive car salesman vibe that Ive endured so many times in the past. Couldn't have had a better experience with Isabella or the Westbrook Toyota. This is my first Toyota, but i will be recommending both the dealership and my saleswoman to anyone looking for a car.
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August 2023 by ashlee fife
My husband and I decided that it was finally time for a SUV. I’m so glad that we chose to go to this dealership. Joyce, our saleswomen, was absolutely wonderful. She was patient, kind and really went above and beyond. Jose also took care of us and made sure that we had an overall great experience. It was so professional. This made my first time buying a new car and truly great experience. I am so pleased with our 2024 Grand Highlander. I really do think that this will be the only dealership we come to. They made lifelong customers and I am really thankful for this experience.
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August 2023 by Daniel Gibbs
“ Highly Recommend! ” Dennis. M was great to work with and really went above and beyond to secure the car of my dreams and ensure top quality. He also kept all promises, and informed us along the way about timing and next steps. Great man, great personality. It was a pleasure working with him and I would highly recommend him. Thank you again Dennis.
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August 2023 by Vincent DeGray
Today we called Toyota Westbrook and spoke with Edgar about a Highlander on his lot. His genuine and caring tone led us to visit the store. Upon arriving we were promptly greeted and brought to Edgar who introduced us to Dennis Mazzora. Dennis was courteous and professional throughout making the test drive and purchase seamless. Highly recommend asking for Dennis if you’re buying a new Toyota.
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July 2023 by Nick Pizzoferrato
Had a really great experience at Westbrook Toyota purchasing a Highlander! Joyce and Isabella were a pleasure to work with. The Sales Managers, Edgar and Jose, were also wonderful. The Business Manager, Tony, completed the transaction seamlessly. Everyone was pleasant, understanding, and no one ever made us feel pressured. They didn’t push any of the extra stuff past the first “no thanks”, which we really appreciated. Thank you to the whole team at Westbrook Toyota! We will be back!
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July 2023 by Judith Leary
Westbrook Toyota has always been accommodating to me when the Prius had repair needs. Fast forward to needing a new car they were once again stellar. Joyce was patient, knowledgeable and more than accommodating as was Tony. If you need a car see Joyce and Tony! Love the new RAV4! Thank you both! Judi
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June 2023 by Maggie F.
Just purchased a car from Joyce Scarlett. She was awesome! Professional and courteous. She replied quickly to any questions I had. Highly recommend.
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June 2023 by Nick B
I went to both Wallingford Toyota and Colonial Toyota both places tried to sell me cars i didnt want, over charge me for what i did want, and proceeded to make it seem like they were my only options. I was 5 months into waiting for a car with them and decided to call up Westbrook. Joyce was an absolute pleasure to work with got me in the car I wanted for the price I was looking for in about 1 month waiting time. I was so happy with the service that my wife decided to get a rav4 with them and its coming at the end of the month. From sales to finance Westbrook Toyota was great to work with. I will definitely be recommending them to friends and family.
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June 2023 by Jean Spoor
My husband purchased his Highlander from Westbrook Toyota in December ‘21 and had a great experience with Joyce as his salesperson. So when it my turn to look for a new car, I knew exactly where I wanted to go. Joyce did a fantastic job once again; my vehicle had to be ordered and she kept me up to date on the status of delivery as soon as she received the info. Once again, a great experience from start to finish I love my new Venza (and so do the pups!). I highly recommend Joyce and the entire team at Westbrook Toyota.
