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June 2023 by Michelle A.
My parents recently bought car and I've helped them throughout the whole process. Just gotta say, Emily is the only person there we've encountered that was not a complete jerk. Just got off the phone with the 'sales manager' Dan, who hung up the phone abruptly saying "I'm not going to apologize for something I'm not responsible for, alright!" Needles to say, he is unprofessional, rude and not very unhelpful.On Saturday night, my parents were driving their brand new Honda pilot trailsport 2023 when all of a sudden their tire blew out, out of nowhere. They called road side assistance which were very unhelpful and a stranger on the road ended up helping them. They felt strongly about this because out of the 6 cars they purchased brand new throughout their lifetime, they've never had an issue with a tire randomly blowing out within less than a month of owning it. They felt super confused and unsafe, especially knowing that the car they purchased that was meant for off-roading and rugged terrain couldn't even get through a simple highway.I called to see what the procedure was and if there was any explanation as to why or how this could've happened. Dan rudely insisted it wasn't his fault and they have nothing to do with the tires. I told him I didn't like how he was speaking to me (very unprofessional with an aggressive and diminishing tone). And his only response was "you're not gonna get what you're looking for". I explained all I was "looking for" was at the very least an apology, for this Honda dealership that sold us a brand new car which included the tires, (a car doesn't drive without tires nor would you sell a car without tires). The tire randomly popped as they were driving on the highway(not a simple hit something air fizzles out, it was an immediate burst that would've caused an accident if my dad hadn't maneuvered as safely as he did). And, I wanted to know what the next part in the procedure is. And that's when he raised his voice and tone even more said a few words and hung up on me.So now I'm left confused and a little upset that my parents did business with this dealership and it's awful service.I saw the few bad reviews before going here thinking, maybe they just had bad luck. It's not bad luck, Dan was just not a pleasant person over the phone.But apparently, that's the sales manager! I've never had such a bad customer service experience especially from the manager.I guess my last resort now is to write a review to share my experience so potential future customers will be alerted of the kind of customer service they're getting themselves into.Also, be sure you're prepared to pay for all the warranties otherwise this dealership "won't be responsible" as Dan says. Even if it's only been less than 2 weeks from when they sold you the car.
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June 2023 by Ashley R.
We went shopping for an SUV, found one we liked and were ready to buy if they would just take $900 off the price..Our sales person was fine. Unfortunately the management is shady. They charged $1000 "doc fee" which is high. They were not all negotiable on the price and we ended up walking. They also offered a value $1000 lower than Kelley Blue Book for our Honda accord trade-in so we went to another dealership in Wallingford (executive Honda) where we had a much lower dock fee, got fair value for a trade-in, and they were even willing to negotiate on the price. It was virtually the same car as the one in Westbrook for $3000 less! Sold! Unfortunately, if Westbrook continues to be stubborn with prices and shady they are going to turn away prospective customers.
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May 2023 by Mary Jane T.
While driving on I95 S I had an issue with my right front tire. It was losing air and I pulled off the exit that leads to the dealership hoping to find an air pump at the gas station across from Westbrook Honda. To my dismay, there was no air pump to be found. I pulled into the service area of the dealership and the Service Associate Seth took my car into the service bay and the end result was my tire was beyond filling with air and they put the spare tire on the car. I do not drive a Honda and I as I was a woman driving alone I cannot tell you how kind and considerate that Seth, the service technician and the service manager Glen were. I offered to pay for the services provided and they declined. This speak to the culture of service that appears to be pervasive in this dealership. It is so nice to write a review of this nature. I would HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE. I cannot thank them enough for the kindness they showed me.Mary Jane T
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April 2023 by Mikayla D.
Do not waste your time going to Westbrook Honda. Salesman was not helpful. He did not even ask us if we wanted to test drive the car!!! Whole atmosphere not friendly at all. I had top notch service at Cardinal Honda. That is where I will be buying all my new Honda's from now on.
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March 2023 by Hailey B.
i just bought a honda civic and my sales person emily was so helpful and nice. definitely recommend westbrook honda, we didn't feel pressured and they were all super friendly and happy to help :)
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January 2023 by Marianne S.
Westbrook Honda had what I needed when I needed it. Sammy Amer was most courteous, efficient and pleasant person to deal with. I am thrilled with my car, happy I made the trip to Westbrook Honda.
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December 2022 by Tracy van Vliet
Arrived today, for my 10am oil change. Waited 45 minutes, then they called me and asked what I needed done today. They had not even started.I walked out. Last time I was there I stupidly waited 90 minutes. This is not ever happening again. Stay away!
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June 2022 by Jon B.
Sales staff great, service department technicians ..... well .... Careless or incompetent!Have been buying Honda's since 1983 most from Westbrook.In December brought in my 2021 CRV to Westbrook for it's first oil change, completed. When I got home I double checked the oil level. (As I have been doing on all my vehicles for years). Noticed the level was more than 1 inch above the full mark. I contacted service left a message for the service manager about issue and waited .... And waited for a response. Gave up waiting. Dealership is 30 plus miles from my home. Rather than driving back and wasting ~ 3 hours going back to dealership I decided to siphon extra oil out myself. Two hours later I had siphoned over 1 quart of oil above the top fill mark! Still No call back. That night I received a service survey email. I took pictures of the bottles of excess oil and emalied a detailed letter to Westbrook. About 2 days later,December 10, I received a call from the service manager apologizing. No explanation of how it could happen. He told me that he had a meeting with all of his technicians and assured me it would never happen again. He offered 2 free oil changes for my inconvenience. Later I found out the the CRV with a different engine has a oil capacity ~ 1 quart greater than my engine, coincidence)? I accepted his apology and moved on.Last week I brought in my 2015 Accord for a oil change. (BTW the price has gone from 20 bucks to 50 bucks since December, talk about Covid inflation)? I spefically asked the advisor to make sure that the oil was not overfilled and that the technician wipe off any old oil drips on the vehicle crossmembers. One hour later the vehicle was ready. Before I paid I asked my advisor if the technician double checked the oil level and he said it's all set. When I got home and checked the oil level it was about 1/2 above the max fill mark. Once again I spent about a hour and siphoned out ~ 16 ounces of excess oil above the max fill mark. I again received a service survey and promptly responded with my dissatisfaction. As of this writing no phone call or email response!!Question is ... did he forget to change my filter or what?? How can I trust them? Since 1983 I purchased 8 new Honda been checking and changing oil in the same bay all that time,never a issue before! And just to clarify the garage bay is level and per the owners manual oil was warm, car parked, engine off and waited a minute or so to get accurate measuremen. Dipstick has two holes near the botto, lower hole is lower level, upper hole is high level. Not rocket science.If you can't trust them to do a simple task like change the oil and filter, how can you trust them to do something complicated like a cooling system or tranny fluid change or god forbid a timing belt change!!!I spent 55 bucks, wasted almost 3 hours and another 9 bucks on gas ..for a job that any 15 year old could complete in his backyard.Schaller Honda and Manchester Honda are closer to me, next time I need service or a new vehicle, I know where to go.In closing it appears that the vast majority of "BAD" reviews are focused at the Service Department .... Obviously I'm not the only one with issues ...Hope that the General Manager pays attention!!
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May 2022 by Steve W.
First off I would like to say I believe in doing business with the local people. We bought a CRV at Westbrook and have been pleased with the car but not with the hideous service. I always like to give them the courtesy of leaving the car for the day so they can change the oil and rotate the tires of which I bought from them. The last two times at the end of the day they had not done the work. This is also after they did the Work the next day, they had not put washer fluid in. Who knows if they filled the other liquids you pay for.I also asked a year ago about trading it in for a pilot and they said they didn't have any cars right then. I totally understand as nobody had any cars. But wouldn't you think they would make a note and get ahold of us when cars might become available? Not them.Bottom line is had enough and sadly won't be back.Steve
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October 2021 by Iva S.
I want to thank Josh for assisting me today. The staff was able to fit me in, after I mistakenly made my appointment for 730am vice 430pm.... My tire got fixed and i was in and out, under an hour!!! Thank you Josh!!! Customer Service with Josh is great. If you stop in, like I did, ask for Josh.
