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October 2024 by Deb Carreau
I recently had a minor fender bender and obtained a couple of quotes. Superior was the lowest cost and provided more services. I picked the car up today and it was like the accident never happened. On top of that the car had been washed and vacuumed. It looked like a new car. Excellent job and their customer service and communication was superior!
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October 2024 by Zack Bagley
*Edit
I'll leave a picture of my old review. I do not have enough space to give a proper review of this autobody. I will offer some advice, make sure you have everything they say and you say in some kind of writing. Tom jr Does not admit fault. It will always be your fault, or in my case Ford since they don't make good parts according to him.
They did not paint my grille cover. It's OEM, that is my bad I apologize Tom. He offered to repaint it but I feel like it should be replaced under warranty of some kind, whether from where he bought it or him. He also offered to repaint my wheels. I do not care enough to have more work done. They do not match the old color and I was warned ahead of time, they did have one minor imperfection and you can tell where they taped the inner wheel but it's whatever.
My cars work order was created on 1/18/24 I picked it up on 2/22/24. I may harp on the paint because of what other have said, but it's a good color match. Most the other work was solid as well. He did warn me about messing up a light harness but I honestly don't know what that means. Upon picking it up, there was sanding residue lining the hood crevice, the quarter panel lines were too tight, and the inner cooler was not the agreed upon color. I wanted the car back and was excited so I did not care and took it. I talked to Tom over the phone and have no proof, but I never liked the blue innercooler. The point is moot though, it just showed his character when he kept telling me I never said that. He loves to point out all the "extra work" he did at no charge to me, but obviously he billed the insurance. I should have never okayed the extra work.
A few weeks later I noticed a sag in the bumper and something missing that meets the bumper at the hood. A hood seal. This is where our relationship went south. He mounts my bumper with shims to get it to sit well, but he said he'd never do this unless I approved. I didn't, we discuss a prior bumper being replaced at the dealer before I bought he car. It was a small crack and the car didn't have a record of a previous accident. He says my sag was due to it "being in a previous accident" I had no proof of an accident and he kept telling me if I told him prior he would have been able to fix it. He says he asked me about this when aligning the driver side frame. He did not, or if I'm remembering it wrong I still wouldn't have known. Everything on my passenger side was bent backwards because my lower shields did not match any of the factory bolt holes, is what I'm told, but how did it leave the shop the first time like that? Wouldn't it be wrong enough to tell the bumper didn't sit right? This was over the phone. I'll admit I lost it and started throwing accusations without proof. It just didn't add up to me. He did get the bumper on right, but the hood seal never sat properly and I thought it was still due to the bumper. While still very angry at Tom I told him I was uncomfortable and wanted a new bumper, and we argued quite a bit, I got quite upset. All due to the hood seal, he bought another, I think he ended up buying three, but may have reused to first one. They all never sat right. He managed to get it on perfectly with use of tape and added fasteners, but that made me even more uncomfortable because it was no longer oem. He argued Ford parts sucked and it was them, they're just like that. I had the one tapped down removed and took the third one and dealt with it. I was over the situation and wanted my car back. I only wrote this review due to the issue with the grille cover. It left his shop and failed months later. I lost a lot of my trust with them towards the end. Tom would always tell me what I wanted to hear and never took blame if it wasn't working out. I may have blown the bumper out of proportion with the hood seal, but I lost that trust I originally had with him.
It's not bad wo
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August 2024 by marianne decaro
I needed a crankshaft position sensor ,along with an intake gasket on My Jeep grand Cherokee. I stopped in and was quoted around $300. I already had a diagnostic saying it was a crankshaft position sensor. They call me back and told me it was going to be $858. I was on vacation and needed my car back so I paid the bill. He charged me 4 hours of labor for a job they would take no more then an hour for a master mechanic. I did my homework calling the dealer and a few other mechanics. The dealership said it would be $500. That was the highest. I have to say I feel taken advantage of.
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February 2024 by Scott Mokoski
The facility is very clean and the employees are intelligent and helpful. The work was completed quickly and at a fair price. Everything you would expect in a family owned and operated business.
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December 2023 by Dominykas C.
The quality of the work exceeded my expectations. Amazing job. Communication was a little rough but that doesn’t change the fact they did a stand up job. Thanks guys :)
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November 2023 by Timothy Farmer
Just wanted to say thanks again for a job well done! Very happy with how things came out
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November 2023 by Ben Swain
Great shop
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October 2023 by Deanna Glod
Ran over some paint a few weeks back. Went to get some info on how to remove the dried paint I ran over the night befor. They where so helpful and informative. They do both mechanical and body work at this location. The owners are great and very nice and helpful. I felt very welcome since day 1 of bringing my truck here.
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October 2023 by Richard Valentini
I made an appointment for service. The lady at the counter was very pleasant.I had my oil changed and was out quickly. Decent price, they gave me a military discount!
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June 2023 by Joe Alves
They are correctly named...."Superior".....because indeed they are. I couldn't be more pleased with their service. Above and beyond.Service: Body & Trim
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January 2023 by Demetrios B.
Quality work at a reasonable price- mr. Vicino and mr Vicino Jr. are true professionals.
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January 2023 by Michael Tagatac
I was very happy with both customer service, and the repairs performed at Superior. I would recommend them to others, and use them again, myself. MikeService: Body & Trim
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December 2022 by Peter Norris
Simply, they did a great job repairing the deer damage in a timely manner. It was seamless working with them and my insurance company. Very courteous, customer focused and good at what they do. Thanks.
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December 2022 by Steve Joseph
I have been using Superior Auto for auto body work for years. They are absolute pros, know exactly what they are doing, know how long it will take, and keep you posted along the way. Superior should change its name to Superb!Services: Auto body & trim repair
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November 2022 by Tracy Crosby
Just got my car back and it looks AMAZING. The repair work is excellent and the detailing they did is fabulous. They are great at communicating and even guiding you through the insurance claim process. I can't recommend them enough.Service: Auto body & trim repair
