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November 2023 by Y L (Lucy)
This car wash place is nice and all the staff are really helpful and friendly. The exterior of the car becomes really clean & shiny after the wash! I will definitely come back again.Service: Vacuuming
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November 2023 by Krystal Campbell
I had the best experience! Super friendly and helpful staff. Jose was especially helpful in making sure that I was aware of all of the deals that were currently going on. Highly recommended!
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November 2023 by Evanora Falero
Absolutely had the best day just by coming to this shop to get my oil change. Jesse went above and beyond to meet my cars thirsty needs lol. Such great service and they treat you like any normal shop should with, courtesy, respect, and kindness. It goes a long way to the point where I will never go any where else but here! Need an oil change, car wash, vacuuming and other services to take care of your car, they are the right business establishment to go to. Couldn’t have asked for any thing better. Thank you so much guys, I appreciate it!
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November 2023 by Plachae Landelius
10/10 would recommend. Customer service is top tier. My rear wiper broke twice and they replaced it for free both times with no pushback. Now they make sure to tape it down before I go through the wash. Great group of guys. Wash is pretty good vacuums are great!!!
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October 2023 by Ms. Adkins
The staff here are very nice & helpful. Milton & England made my most recent very comical. I love the positive energy they had.
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October 2023 by Bmontes
I've been coming here semi-regularly to use the vacuum for a while now and have never had any issues with the staff until today. I was vacuuming my car when all of a sudden an employee who was having another issue with another customer came to me and grabbed my hand and told me I couldn't use the vacuum without a wash. Nowhere visibly on site is it posted that I can't use the vacuum without a wash and honestly I would've been ok with it, left and went out about my business but grabbing my hand is where the line was crossed. If you have policies in place make sure that the rules are clear and visible upon entry so there isn't confusion as any business should. I would not recommend anyone to spend their hard earned money at this location.
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October 2023 by Aryyy B.
Thank you to Edward and all the other amazing staff members at this branch! Edward goes above and beyond and should definitely get recognized for his hard work. Any time I go to Splash he’s always ready to help. Thank you to Edward and the Splash team as a whole !
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October 2023 by Mohammed Shoaibuddin
The place is good but doesn’t recommend the staff is just so rude and annoying and I Was vacuuming my car and a guy came but I can’t vacuum without a wash I told I will be taking the wash plan this week cause it was raining doesn’t make any sense to wash car now He told he gonna kick me out if he sees me again I mean what the hell is that behavior. You guys gonna loose potential customers with that behavior and attitude.
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September 2023 by Live It Up Productions
Oil Services- They had a semi long line behind me and refused to service my Mercedes because they said it was “too complicated” I drove over 45 minutes to get to this location after speaking with customer service and confirming they would be able to service my car fully. Jess, the manager was rude and condescending. Terrible service overall.
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August 2023 by Meng Meng Swineford
If you're in west haven you must check out this splash car wash. It's spacious, free vacuum, great prices selection! Close to Dunkin' Donuts close to Yale univesity, is so convenient! They have the best service! Trash cans are well maintained not spilled out! Amazing management! I just love to get my car wash there even bringing my 3 little ones 7, 4 and 2 makes me feel safe!
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August 2023 by Devin Vitale
Jessie at the oils change is great with helping people out and most of them are awesome with their customer service and they really try to look out for their loyal customers
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July 2023 by Justin C
Got the 5 star interior + exterior service done here today and gotta say that I am beyond pleased. The detail technician, Tyler took impeccable care with my vehicle and I couldn’t be happier. Do yourself a favor and book
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July 2023 by John Mari
7-7-23 for a $19.99 oil change. Forget the names of the 2 men that serviced my car,but, they both went beyond my expectations for car safety. Told me 1 disturbing thing about a problem, they explained it to me,asked them if they could fix the problem,yes they did,even showed me the problem part. If a rating was available,it would be 1000 % satisfaction. Thanks Again. I'll be back.
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July 2023 by June Bosik
Every time I come here the gate never opens. 4 cars in the pay area went before me and when I got out of my car the worker said sorry I was helping a customer. Nonsense. Will ne going to another splash from now on
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June 2023 by Craig Strobl
Gaslighting, reverse accusations and refusal to take responsibility...After borrowing a family member's car for a period of time I wanted to get it detailed prior to returning it to them. Big mistake.1. Splash cleaned the interior of my car on a Friday, took a reasonable amount of time and upon first glance getting in the car everything looked good.2. I brought car to the airport to leave for family to pick up upon their return on Saturday. Upon them arriving they noticed that the vent controls were broken and found small pieces of plastic on the ground that looked like someone had tried to put them back together but failed.3. On Sunday I returned to Splash to fill out incident report. Weeks went by without any response.4. Multiple phone calls and outreach later I finally was able to speak to someone. I sent pictures of what happened and explained the situation. I was then told that Splash "has no equipment that could have possibly done this damage. It must have been previously damaged." I was told that I had no grounds for a claim and they refused to take any responsibility.5. See pics attached and tell me with any reasonable explanation that this was not done when an attendant was wiping my vents and dash. Not to mention, explain to me how pieces of plastic from the vents appeared on my floor AFTER the car was cleaned...?Simple mistake, I do not believe it to be intentional at all...but the damaged is going to cost me $900 to replace the vent housings. Instead of doing the right thing, they decided to accuse me of damaging it and double/triple down that it was not possible for their attendants to do such damage.It's 2 small plastic clips that could easily be broken off by someone cleaning my dash and vents. Pretty awful and dishonest practice by Splash. I'm disgusted.Services: Auto detailing