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March 2024 by Sloan Danenhower
Great experience! We needed a cargo van to help us move some furniture for our new house and found this gem. The vehicle was clean, ready to go and the woman who helped us was very friendly and helpful despite dealing with an irate customer before us. Smooth after hours return and a reasonable rate. Would recommend!
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January 2024 by E E
Taya and Nicolas were great. Great location.Easy pick up and drop off.Great customer service.
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November 2023 by J Soto
Friendly helpful staff!
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October 2023 by Jairo medina
Definitely, the customer service is bad, they see you in a derogatory way as a rush of arrogance and arrogance. I think that humility makes you a good being, a good human being, that's a few words for good understanding.
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June 2023 by Katie Cavalcante
Made a reservation and was called the day before to be told they may or may not have a truck for me. They would be able to tell me by 7pm that night if they would have a truck for me or not. 6:30 pm they called and said yes we will have a truck for you. Great! The next morning I going to penske and am told the truck for me is in their shop. I state there's another truck right there same size and specifications as I needed. Sorry that one is for someone else. Okay so when will my truck be available? Idk their in a meeting I can't interrupt them. Thank God I had set up a uhaul the day before.
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May 2023 by James P.
This Tuesday rented a truck for a one way move to Virginia, drove about 1/2 a mile before getting on I 95. As soon as I got up to about 55 the hood of the truck opens, thank god it opens forward but it's up at about 45 degree angle. Hit the brakes, slow down, hard to see, not sure what to do so slowed down in rush hour traffic pulled over, mad as hell that someone could not latch the hood, got the two locks on. Called Penske mad, someone apologized said they wouldMake it right etc.Called after returning the truck in Virginia, nobody knows anything about the hood, got a manager on, was told there was no accident, time lost, repairs, what did I want????
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December 2022 by Peter Velez
Owen and Ej were a great help!
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November 2021 by Gregory Darden
I rent a tractor from these guys. I will never rent at this location again.. They told me I will get my$5,000 security deposit back in 21 days I've been waitin over a month now. I keep calling this location nobody knows nothing they're saying the one in Harford ,ct Send back to deposit. So I call Hartford locations several times and spoke to the manager still haven't received my deposit.. I will never rent from these guys again
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November 2021 by Herman Arciga
Penske employees were awesome I give them a 5 star ????
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September 2021 by James Johnston
Easy return.
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September 2021 by joshsua erwin
Clean facility, kind and knowledgeable staff. Thank you
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May 2021 by Timothy & Linda Madore (Monkeybutt & T- money)
If I could give it a quarter of a star I would definitely do it, and honestly they don't even deserve that! Highly disappointed it was mine and my husbands 1st and also our last time renting a truck from them. They total railroaded us. I would never tell anyone even if they were my enemy to rent from them LOL. Get it together Penski.
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April 2021 by Elvin Gonzalez
West Haven location is amazing these guys have me in and out in less than 20 minutes honestly I think those guys deserve a raise they put a lot of effort into their job especially with the times we're going through
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February 2021 by Keith Zatkalik
It was a easy a friendly experience
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January 2021 by Francis W Davis jr
I rented one of their biggest trucks twice it was very good back and forth to Massachusetts I would do it again
