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“We bought our house in 2019 and Bender’s has been one of our go to places because of their amazing inventory and even more amazing staff and service!!!! Leslie has worked with us for years and has gone above and beyond everytime!!”
“Being new to the local hardware store life, I am consistently blown away by the customer service, price points, and knowledge of the team. I even left an item there by accident during closing time and they sure were ready for me when I came back 2 days later to look for it. The Home Depot across the street even recommends coming to Goody’s for certain services. If that doesn’t tell you how good this spot is, idk what to tell you.
Will be my first go to spot even if I leave the general area.”
“The greatest customer service experience I’ve probably ever had in my life. Dave went above and beyond to assist with a pressure washer I previously bought from Harbor Freight. Never met this man before but this gentleman deserves a promotion at Harbor Freight or any job. Plain and simple Dave displayed phenomenal support. Thank you Dave, customer service in today’s day gets a bad rap, you however are truly one of the greats.”
“Wow! When I entered the showroom, I thought I died, and went to bathroom heaven. Their showroom is better than my entire house! The only thing better than the showroom, though, was their customer service. The receptionist, Sherleen, is outstanding! She is courteous, professional, and personable. The girl is an absolute gem. Whatever they're paying her is not enough! Don't buy her coffee, or a pizza lunch, give her a raise. Show me the money! The sales associate, Dariluz, was no less superior. She was helpful, efficient, and very amenable. In fact, she does the work of two people. She's is competently bilingual, as was Sherleen, and they should be appropriately, and significantly compensated. Show me the money! Employers should pay for these skills, that are highly sougt after. Finally, Terry, at the parts counter was friendly, and a wizard at attention to detail, with a wicked sense of humor. You can tell he enjoys his job. BENDER should feel fortunate to have these incredible employees representing them. If you require any further details of my visit, just call me. I'm not hard to find, and I'm even harder to forget. Thank you.”
8:30AM - 5:30PM
185 Boston Post Rd, Orange
Hardware Stores
“Orange, CT. Needed a key copied. I was literally in and out in about 2 mins! Plus it was under $5.00! If you need a key copied, you NEED to go to Charms. You guys are awesome!”
“I needs some keys made, they couldn't be sure that it was the correct blank so he have them to me for free and told me to come back if they fit. Unfortunately they didn't but he suggested Calvert locks and that's where I got them. Great customer service.”
“Great customer service which I really appreciated. I asked some technical questions to Timothy, the president of The Nutty Company and he quickly and thoroughly answered my questions.They were basic 101 questions that he probably hears 10 times a day but it was important to me. He still went out of his way to answer quickly and honestly.I ended up not even needing anything from them following his advice. That shows that they put the customer first. How can you not love that?I'm confident that if you worked with them you'd get the best service, product and support possible.Thanks Timothy!”
“Richlin's for me is the anti-conglomorate. Great stuff, great prices, the unexpected. Incredibly diverse selection of goods, not Amazon, still quite amazing. A joy to patronize... going today for birdseed & bagged top soil!”
“I recently found out that they do kids workshop every month of 1st Saturday. I went with my son and he really enjoyed it. You have to sign up ahead of time. I'm definitely going next time...”
“Jake and the gentleman at the counter were both helpful and friendly. Classical hardware stores like this are a treasure and an asset to their community. Looking forward to coming in again soon.”
“I've used these guys many times in the last year ot so and they'd become my go to for certain things. Items always arrived on time and as described so until now I'd never had to deal with customer service....until now.
I had to overnight a few items because of an oversight on a job I was working. Paid the 250 to get them quickly. Git confirmation ema and even tracking pretty quickly. Problem arose the next morning when I woke up to another email from ups stating shipping was rescheduled and that they didn't have the items yet.
I immediately emailed and later called to try and resolve this as fast as possible. After several emails (the last one still unabswered days later) and phone calls I was told ups dropped the ball but I'd have it next day. Fine, mistakes happen (although label wasn't created for 3 hours after my order) but here's my problem.....I asked what was going to be done in regards to the $250 I paid for overnight when 2 day shipping is half the cost.
I was told they were working with ups to get it figured out....I'm sorry but after 4 days I still don't have an answer and I don't feel like I as the end customer should be waiting while you (CD) straighten this out with the shipper YOU hired.
If this happens with a sub on one of my jobs I would immediately refund my customer and then fight with the sub myself. Not tell my customer sorry about your luck, you'll get a refund if/when we do.
It's sad because I am ordering a new snap cutter and as a business I will always need more product but this has left a terrible taste in my mouth
**UPDATE **
after posting my review I was contacted fairly quickly and the situation was corrected. I held back 1 star because I shouldn't have had to take this public to get results but I will continue to use them provided there's no further issues”
6:30AM - 4:30PM
269 S Lambert Rd, Orange
Hardware Stores
“I have a working relationship with Paula Whiteman and I have never experienced a nicer person. Paula is honorable, honest and loyal.I wish all business had a Paula on their team”
“I had a great experience working with Branford Building Supply. They were extremely accommodating for my project and were very competitively priced with Marvin windows, Lumber, etc. Michael, Frank, and Bernadette were extremely friendly and helpful throughout the whole process. Would highly recommend!”
“My wife went in and said they were really helpful as she was looking for paint. I sat outside and didn't like the looks of the outside of the building. If they are planning on staying there, the owner of the building should paint the outside at least.”
“Well it's summer and the heat/AC blower goes out. The gentlemen there went above and beyond what I expected. Unfortunately I can't remember their names but great service is a team effort.Thank youNAPA Branford Ct.”
“This isn’t a review , it’s a question .. I just wanted to know if you guys have stations where you can play with or hold the ducks or little chickens. I’ve always wanted one but couldn’t afford to take care of it yet but always wanted to at least see it and hold them lol. Also beautiful store btw ♥️”
“Very nice place. They did not have the part I need it which was more or less a factory part anyway but they had suggestions of where else I could go to get it. They even looked it up and gave me a telephone number to Call. Pre knowledgeable people would you don't always find at the counter of parts stores. It appeared as if prices were reasonable there as the things I had seen.”
“Jeff and the staff here are amazing! Jeff custom-mixed paint to match our kitchen tile perfectly. The service is top-notch – someone even carried the paint to my car. Clearly, customer satisfaction is their priority. Highly recommend!”
“Tommy in the Derby location was extremely helpful with the paint and knowledgeable. I had a few questions about the paint brushes and he had no hesitation. I would definitely recommend his customer service and friendly attitude.”
7AM - 4:30PM
350 Sackett Point Rd, North Haven
Hardware Stores
“I had a hydraulic pressure line blow on a machine. Every attempt to cross-reference the part in the manual hit a dead end as the machine is ancient.I found the Parker Store in a search for a replacement hose. Grabbed the hose and hopped in the truck. Gordon took the blown hose and had a new one ready for me in minutes while I waited.Great operation, great service, and local! I can't say enough good things about this store.”
“I recently visited Home Depot to get some essentials for my lawn maintenance, and I had the pleasure of being assisted by Doug. His exceptional service and extensive knowledge truly made my shopping experience outstanding.
Doug took the time to listen to my needs and offered invaluable suggestions on the best lawn maintenance essentials. His recommendations were spot on, ensuring that I had everything I needed to keep my lawn in top shape. What impressed me most was Doug's deep knowledge of lawn care, stemming from his many years of experience in the field.
He explained the pros and cons of different equipment, making it easy for me to choose the right tools. His insights into proper lawn care techniques and the best products to use were incredibly helpful. It's clear that Doug genuinely cares about his customers and is passionate about sharing his expertise.
Thanks to Doug, I left Home Depot feeling confident and well-prepared to tackle my lawn maintenance tasks. I highly recommend seeking him out for any lawn care advice – you won't be disappointed!
Thank you, Doug, for your outstanding service and dedication!
Shoutout to the rest of the workers at this location I have gone 3-4 times in the past 2 days and always receive good service!”
“I have to give John from the pro desk a credit , he is amazing , took care of our order , made sure I got the right stuff , made sure all gathered for pick up , I had a very complicated order and he did it like nothing, i appreciate his patience with us and his help so much thank you John”
“It’s employees like Sheri that make me only shop at lowes for home improvement items. Knowledgeable and friendly is just what you need when looking for specific items. She truly goes above and beyond. Love this location for that reason.”
7:30AM - 4:30PM
24 McDermott Rd, North Haven
Hardware Stores
“I always have a positive experience. If they can’t help me due to supply constraints, they’re always quick to direct me appropriately. The north haven airgas isn’t the closest place for gas for me, but they’re consistently delivered a very high level of customer service.I had the pleasure of speaking with Eric today. Thank you for your help.”
“This location takes very well care of the floral especially the out door. Everything was watered well and in bloom. All the perennials were in excellent condition.”
“They have all the things you need. I recommend using the mobile application to help me locate the item. The staff is very helpful, and are happy to assist if you need help. The only negative is that the registers are usually backed up during or near peak times.”
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“I purchased a pendant light from a big box store but wanted it to be closer to a flush mount. The store and manufacture didn't have anything but Grand Brass Lamp Parts came to the rescue with a 2" 1/4 ips threaded pipe. I painted it to match and I'm much happier dropping only 2" instead of 12". Fast shipping and packed much better than I would have expected for a piece of pipe. Will gladly purchase from again.”