-
October 2024 by Steve Senci
I purchased a pendant light from a big box store but wanted it to be closer to a flush mount. The store and manufacture didn't have anything but Grand Brass Lamp Parts came to the rescue with a 2" 1/4 ips threaded pipe. I painted it to match and I'm much happier dropping only 2" instead of 12". Fast shipping and packed much better than I would have expected for a piece of pipe. Will gladly purchase from again.
-
September 2024 by Valerie Fareri
Excellent communication the parts were packed very nicely came in very ample time I would order from them again
-
September 2024 by Alexander Cua
Excellent selection of parts. Customer service terrible if package doesn't arrive in one piece. Box arrived empty, USPS suggested I reject the shipment. All other sellers I deal with will either send you the missing order or refund the sale while they work with the carrier. Grand Brass will hold your money hostage while they file the claim. Second time in less than a year and you have to be the one to keep following up with them.
-
July 2024 by M J
I ordered some lamp shades, I went into the store to pick them up to make sure they would fit and brought the fixture with me. They didn't fit, I was still charged a restocking fee even though I didn't even leave the store with any product....how can you charge me when i didn't even leave the store with anything...drive an hour to have them charge me?
-
June 2024 by Sven
Back in the 80s/90s they used to have the most beautiful store on a corner in Lower Manhattan. It is so unfortunate they closed down. Just like Industrial Plastics, Arts & Industrial Design Store and so many others had to close down for greedy landlords and cheap imports. In my personal opinion the once vibrant artistic city of New York has become a city of blandness and uniformity due to greed (sorry I keep repeating this but it is true). The good thing is that the youngsters will not know the difference. But I do. Thank you for the memories Grand Brass. I really miss you.
-
June 2024 by Robin Anderson
It's so nice to see that there are companies still around that have what you need, know their stuff, deliver on time and answer their own phones! Thank you
-
March 2024 by Ken Lefebvre
Some of the best inventory for very specific parts. Highly recommend.
-
February 2024 by Patricia Davis
I have ordered many items for many years from Grand Brass: Excellent quality and many hard to find items. Fabulous products !
-
February 2024 by Alberto Berrocal
Perfect
-
December 2023 by Marian I.
I called Grand Brass to order grommets for a 1/2 inch hole that I drilled in wine and liquor bottles to make bottle lights. I previously bought from them in 2019 but didn't have the old billing statement so I wasn't sure what to order. The receptionist would not let me talk to anyone and said that their tech support could only be reached by email. I sent an email with a full explanation of what I needed. I received a response from Joseph T with a link to the part I needed. With full faith and confidence and assuming he knew what he was doing,I ordered the part. When it came I could see that it was very small and was not the correct part. The grommet they sent actually fell through the .5 inch hole. When I called them back they insisted it was the right part even though it was too small. They said that they had a new computer system and didn't have a record of my old invoices. Since I had done business with them before without any trouble, I was able to find an old invoice with the correct part number, and when I gave it to them, they didn't have a response. I asked to speak with the owner and was told that he didn't speak to customers and that Joseph T (the tech) would decide to waive the restocking fee or not. Joseph T decided to send me the blurb on their website stating that they are not responsible for any bad advice or sending the wrong part and that I had to do my own research before ordering a part. When I'm calling a lamp part company in business since 1913, I would assume I'm getting stellar advice. How much more due diligence do I have to do?? I returned the wrong part, had to pay the return shipping and they charged me a 20% restocking fee. I am lodging a complaint with the BBB against this company. I shouldn't have to pay to return it or 20% to restock it. The mistake was theirs. I would never order from this company again.
-
December 2023 by Research Guru
Mike was very helpful in identifying a obsolete switch and recommending a current, better, replacement.
-
November 2023 by Marie h
Very communicative, great price points, shipping was fast, got exactly what I needed :)
-
November 2023 by Kinley Hall
My husband and I work on a lot of lanterns/lamps/chandeliers and often times we are in need of materials for those things. We have to order online, bc where we live you can pay an arm and a leg for those materials. We needed some materials fast. And had ordered on Friday at 2am, we expected it to ship out Monday. However, thank you to Grand Brass, it was shipped out Friday. Order arrived Monday at my place before 12pm. We completed 3 projects already and today is Wed. Website easy to use, prices are very reasonable. Shipping is fast!!! We order few times a month, so I would definitely recommend this company! My go to. Thank you again!!!!
-
November 2023 by Jean Carlos Ojeda
The best service ??? very fast
-
October 2023 by Matthew C.
Great service and support. They had the selection I needed to fix an old lamp. I sent pictures and they gave me great advise on getting what I needed to get a new shade and fittings for it. I thought that their pricing was fair too. Quality products also. Very well made.
