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September 2023 by Mr. Wrongthink.
At the pharmacy: Very nice and pro folks work there. Jason helped us with the vaccinations with speed and kindness. Thanks!
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September 2023 by Sarah Lombardi
The women I spoke to over the phone on 8/28 asking about my prescription was extremely rude for no reason. I lost a medication and talked to my doctor who prescribed me a new one. Went to call the pharmacy to see if it was ready and the women over the phone started questioning me about why I lost my old prescription. I didn’t know what to really say sometimes stuff gets lost or tossed out accidentally but it really wasn’t any of her concern. Then started to rudely being weird about it saying “ you threw out your medication ?” In a very condescending tone. Making this way more dramatic than it actually needed to be. I just had a question about if it was ready but then suddenly this lady had to go out of her way to make me feel bad about it. Awful experience and usually the girls I see when I go in to pick up my prescription are really kind I’ve never had a problem until today so maybe she was just having a bad day.
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September 2023 by Cash’s Playhouse
The pharmacy workers are not trained professionals they will ask for your information and then blurt out what your private medications are . I felt very uncomfortable when my personal medication was stated loud by the employee, I was shaking so bad that I couldn’t even speak . She has to be fired this cannot ever happen again to anyone. So very unacceptable behavior.. I will be reporting this incident.
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July 2023 by Donna Doerfler
I don't know why I continue to come to this store! Other than the proximity to my home, each visit utterly discusts my faith in customer service. Today as I was shopping in the vitamin Isle , an older gentleman was also searching for supplements. He asked a young store associate in the next ilse if they had garlic pills. She asked if it was a vitamin, and he answered yes. She then told him it would be in isle 17 and if he didn't see any that they be out of them. I then grabbed a bottle of garlic tablets and handed the gentleman the bottle and told him, that they absolutely had his supplement, and the young lady should have assisted him ....I know for a fact that CVS corporate spends alot of money to send these store associates for weeks of training and online modules, and none of which do any of there store associates exude.
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February 2023 by Erik Benway
Very good experience using this location. I usually go to my local CVS in Stratford and it is always an aggravating trip, but this store was the complete opposite. Very pleased with the pharmacy staff and I was able to get in and out fast.
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January 2023 by Michelle Gallagher
Best pharmacy ever. Always helpful and polite. I always feel like it's a family atmosphere.
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January 2023 by Eugene Gallagher
cvs basically svc backwards
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December 2022 by John Miller
Horrible customer service in the pharmacy section. Specifically from the younger brunette woman. Extremely rude and unhelpful!!
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December 2022 by Annemarie F.
I have never experienced a pharmacy as unprofessional and unpleasant as this place. Customers are going there for medication and many aren't feeling very well and staff and pharmacists treat you like they're doing you a favor by doing their job, seemingly annoyed that they have to do their job. It's odd that their corporate office hasn't been called to deal with them. Do yourself a favor and go anywhere else.
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October 2022 by David Johnson
The CVS on Jones Hill Rd , West Haven Ct. is a wonderful store with very pleasant associates
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June 2022 by Heather
Miserable staff, and even worse management. What should’ve been an easy return, turned into the worst customer service I’ve experienced. Manager Albriana was snotty and rude. She blamed the new associate (who obviously wasn’t trained properly) on the error, and instead of making it right, chose to be difficult and unreasonable. Lucky for me the manager at the Orange location provided me exceptional customer service and resolved the issue. That store will now have my business going forward.
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January 2022 by thomas nolan
Hate their self checkout it's too confusing
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November 2021 by Jacqueline Mari
This is the best Pharmacy! Staff members are really nice. Always willing to help customers. Always clean and organized. The Pharmacy Technicians are extremely helpful. Our Pharmacist's are wonderful and always make sure we understand our prescriptions before we leave. If you have a question about any of your medications they are willing to help you with anything.
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November 2021 by Daniel Ybanez
Pharmacy staff is good and informative. Some cashiers are great and helpful. Others, not so much (attitude issue, etc). Prices are fine.I wouldn’t recommend coming here to get your passport pictures taken. While their certification card indicates your picture passes, the resolution appears pixilated. I went to a different store and their pictures came out clear.Overall, I’ve been to this establishment for many years. Fine store to visit.
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October 2021 by Jenn Whitlow
Cashiers hate their jobs, always complaining about other employees and customers the one woman constantly talks politics. They opened a self check out and god forbid you don't use it because they will let you know how much they don't appreciate having to ring you out! Today they were literally hiding in the aisles. The entire front end staff except for the one nice younger girl should be fired!
