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November 2023 by Olivia H.
this stop and shop is by far the worst as far as customer service goes management looks thru you rather than at you when there is a complaint and therefore never give the sense they value customers given the significant competition in grocery options in West Hartford , I am happily never return this store ( the reviews are similarly and appropriately disparaging)
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December 2022 by Glenn C.
If I could give them a zero I would - They lost a good customer. Two Sundays, no fruit to speak of, hand held scanners nowhere to be round, no green beans (seriously) store in total disarray and when I approached the head cashier about a hand scanner she said, "oh it looks like we will have to get some.." She never moved. I made a quick exit on two different Sundays and told the young gentleman at the Courtesy Desk to tell the store manager he should close the place if he can't stock it correctly. He agreed but looked like a high school senior being overpowered by a customer in distress. We went to BigY, fully stocked, immaculate, all hands on deck and got everything we needed. Maybe one day, this particular Stop and Shop will learn how to stock, maintain stock, have abundant carriages and scanners and not have management take every Sunday off and leave the place as a runaway train.
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October 2020 by Lydia K.
I have been shopping at this store since we moved here from Farmington because it is so convenient. It is very small , but I've always found the things I've wanted and needed and now during the pandemic the employees have been extra kind to me and very helpful and when I order on line for a pick up at the store. At first I had delivery, then I went myself, but now that we have a big spike in cases again I am trying to be safe. I read all the poor reviews and wonder if we are talking about the same place and people. I always have a smile in my voice behind my mask and I am friendly and thank people for their help.
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January 2020 by Sandy F.
Not sure what's going on with this store but it seems as though our reliable neighborhood grocery establishment has recentlytaken a turn for the worst. The shelves seem to be in continual need of stocking and the deli is understaffed. I hope there are plans to upgrade the quality of this facility and/or management. The employees are top notch.
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January 2020 by Paul P.
I was so upset about the service at the stop & shop. On a Saturday morning, I unload my cart and by accident it was the 12 or less line. About $150worth of food. I had been a loyal customer and the cashier asked me to removed everything from the conveyer. Needless to say I apologized but the cashier insisted. No one behind me. Place was empty. As I removed the items I dropped by accident a jar of sauce. All over my feet. At that point I just left and never went back. They lost a good customer. Customer is never wrong.
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March 2019 by Brian P.
One of my least favorite grocery stores of all time. Unfortunately its location makes it the most convenient for me. Boring selection, a beer selection that is so bad it may as well not exist, very little ethnic or specialty food beyond Old El Paso, and terrible produce. Moreover, there are no cart return stalls, so you have to walk your cart all the back to the store. As such, lots of people leave their carts in the parking lot, which makes for rather difficult parking at times. The location is fantastic and it is a shame to see it wasted on such a boring store. Someone should put in a local specialty grocery store here instead.
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January 2019 by Douglas P.
What is it about west Hartford supermarkets, they are so small with tight aisles.Go to the stop and shop on kitts lane in Newington .
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October 2018 by Natalie W.
This location is by far the worst in the area. It is small and poorly lit, the produce is often flaccid and uninspired, and there is zero cell service inside. Do yourself a favor and do your shopping elsewhere!
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September 2018 by Kevin M.
Bought presliced deli ham yesterday. When I got home and opened the package the ham was brown. This happens to me all to often with this store. I've had bad chicken and bad meat despite buying premium brands. The deli counter is slow - plan to be ignored if you're waiting there. Cooked chickens range from well done to not quite done - still pink. Produce is second rate so don't waste your money there. Ok for packaged food like cottage cheese, etc. prices compare to higher quality stores so there's no bargain here. Recommend that you pass this store up. It's convenient for me but I'm done now (after I return the bad ham).
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June 2018 by Ben T.
Deli is EXTREMELY SLOW. One number behind and able to write this review. Confident I won't be called for a few minutes, happens every time I'm here
