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July 2024 by Sabrina Sanclemente
Horrible experience. From the moment I parked, stepped outside of my car and walked towards the bank, a tell man yelled at me saying that I couldn’t park there. I told him “I am walking inside the bank to use the ATM,” and all he could say was “you can’t park there.” He proceeded to follow me inside the bank and watched me. I felt so uncomfortable that I didn’t even use the ATM, so I just left. He then followed me outside and watched me as I drove off.
It’s understandable to tell someone to not park there if you see them walking away from the bank. But if someone is going inside to use it, do not yell at them saying they can’t park there. It’s rude and unprofessional.
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May 2024 by Lois Koteen
Love everyone at the West Hartford branch. They are always so helpful.
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March 2023 by Adam Smith
Very upset and didn't even make it inside. I parked I. The parking lot to use the ATM and a tell man yelled at me, you can't park there. I explained I was using the ATM, he then stood outside the atm room until I was done. Then as I walked out told me I had to leave if I was not using the bank. I have 2 problems with this, 1 I was using the bank, and 2 it was 357 amd the bank closes at 4. Thus is very poor customer service.
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October 2019 by Ruthann O.
I love Webster Bank. I lived in Milford for 10 years with Webster as my primary bank..before I moved to West Hartford Branch 8 years ago. I have always found the tellers and VP's to be friendly, intelligent and kind. I have also noticed that they take the time to spend with customers to make sure that they understand their transactions.
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April 2018 by Karlene J.
I have been a customer since I moved to the neighborhood seven years ago. At that time, I opened a custodial savings account for my son as well as checking and savings accounts for our family. Their online banking services have certainly developed nicely. However, what I love the best is that every other Saturday when my son comes to deposit his savings, the tellers greet us so warmly. It's great to be recognized; we feel appreciated. The time we spend in the banking center is never more than 10 minutes; most times it's less than 5. It's a memorable routine for him as he watches his dollars grow.
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October 2017 by Steven Twitchell
I was waited on by a female teller, Simran. She couldn't have been more helpful with what was a rather complicated transaction. Not only was she well informed regarding the procedure necessary to complete my transaction but Simran was refreshingly personable. I hope the bank recognizes her talents and does whatever's necessary to keep her working for the bank. She has a bright future ahead!
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October 2017 by Hernan Ruiz
Employees are lazy to be closing coin machine 30 minutes before closing time.
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February 2017 by Carlos Mouta
Free parking with security
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November 2016 by Melody L.
Service is incredibly slow. I'm currently in line with 9 other people, and there is only one teller available. Don't come here if you're ever in a rush.
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October 2013 by Winifred Nelson
I love it
