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January 2024 by Rifka Cecil
Michelle is the best employee here. Everytime I come in she greets me, remembers my name and lives her job! She is why I keep coming back !
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January 2024 by Mary Badon
I called to fill a prescription. I was told when they contacted my insurance that a preauthorization was needed which I obtained. When I went to pick up the prescription after the preauthorizaton went through, I was told Walgreens wasn’t contracted with my insurance and I would have to pay the cash price. Why did they not tell me they didn’t take my insurance when I gave them my info originally? They were obviously in touch with my insurance company for the preauth….They wasted my time.
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January 2024 by ken p
The lady at the counter was very happy and talked to everyone as they approached. ?
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December 2023 by Alicia Stanley
Moved into the area not too long ago. Usually go to Manchester. The first time I came here I was followed around by the beauty department employee and felt like a criminal.The pharmacy is really a big joke. They have told me several times they had to close early because of short staffing. Couldn’t get my medicine that day. I went here to fill some antibiotics for my son with severe strep and was told I had to wait 8 hours. Not sure what kind of pharmacy says this to a customer but she was very rude and wouldn’t even process the medication while I was there at the register so I could pick it up somewhere else. She left it unopened so no matter what Walgreens I went to they couldn’t pull it up on their system. She was the one who told me to go to another Walgreens.
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October 2023 by Some Nerve
I called this Walgreens pharmacy ahead to make sure I could pick up a prescription for my kids. I usually use their drive-thru service especially when I have my little ones with me but I needed to grab a few OTC meds in store. Unfortunately, my little boys were with me and were acting exactly how one would expect toddlers to behave, or misbehave. I tried my best to keep them from causing havoc in the store. I stood in front of the prescription pick-up area where it was easier for me to monitor my kids. Clearly, not in the line on the other side but I figured because there were 2 cashiers, they would serve both sides but I came to realize later that this was not the case. About 3 people came after I did and joined the line on the other side. I saw the obese pharmacist guy and simply asked if there was anyway I could have my prescription pick-up expedited seeing that I called earlier and also had these little kids who were just being more than a handful in the store. His very loud and rude reply to my request was that the line was there and 2 cashiers were already serving as he pointed at them. The way his face was made up, you would think he was having period cramps. He clearly didn’t care about good customer service. I don’t know if he thought him being the pharmacist made him better than the cashiers. You could still show good customer service buddy! I’ve only remembered one guy at that pharmacy who was customer-friendly and it was a young man with special needs. The Asian pharmacist is a lot better. Most of the time the employees at this store have a bad attitude. May not be paid enough to even wear a fake smile.
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October 2023 by Jay Cool
They open at 7, I arrived at 7 before work for necessary items. The person who has the only key did not arrive, it is nearly 8 am now and I can no longer wait. Extremely unprofessional. There is no reason only one person has a key. I have never had an experience like this in my life.
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July 2023 by Laura S.
Appallingly rude service at the pharmacy. Trying to transfer a prescription to a CVS and the clerk at the pharmacy counter actually LIED to me, saying the other pharmacy hadn't called to request the transfer. Since I had been at the other one, I HEARD the pharmacist call! The Walgreens clerk stalled and stalled about transferring the script and, to make matters worse, announced in a loud voice at the counter, the name of my Rx so that everyone around me could hear it. When I told him he shouldn't do that, he shrugged. It's hard to believe he could have been so rude, insensitive and uncooperative, and I will NEVER shop there again.
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June 2023 by Renee
First of all, The pharmacy has hours online but its always closed. My dr was going to call a prescription in but no one will be there to take the prescription because they dont have enough emoyees working at that location? I wonder why? This store seems like it has a bunch of unhappy employees. I had a bad experience with an employee that works in the beauty department. She literally popped up and walked over to my daughter and I looking at hair products and told us that because we "touched" one that she's going to have to put it in the damaged bin. She thought we were stealing even tho I had a bunch of items in my hands and was taking my time in the isles looking for products. I wanted to put everything down and walk out because of how rude she treated us. I thought west hartford would have really nice stores. They need to learn from the Manchester pharmacy/store....
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June 2023 by Elizabeth Barkdoll
Bela, working the cash register. So rude!! Get a better attitude. Won’t come back. Sassy woman..
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May 2023 by Jonathon M.
Came here to originally get some prescriptions but decided to go in the shampoo/conditioner isle. Me and my sister were looking at some products and opening the caps to smell which ones we liked best for our hair, one isle over was a lady with short grey hair who seems to work in the makeup department she was listening to us I say this cus she immediately appeared in our isle asking if everything is okay when we clearly are just looking at products was very rude to us and told us not to "test" the products when we were just smelling them.. I felt very uncomfortable when she came by as if she thought we were stealing when we had a full cart of items we finally walk around a little more and go to the checkout a couple minutes later and a police officer had walked out of the store from the direction we had just been at almost as if this woman called the police for us.. when we were simply just smelling products.
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March 2023 by Giovanna M.
Walgreens. Such a frustrating pharmacy. had surgery today. the hospital phoned in a pain med. the instruction exceeded the limit the way it was received. The 10 day supply was read as a day and a half supply and denied. They didn't call for clarification. Told my husband I didn't have a discount card on file I do. We picked it up and now they will not correct it. I am really considering taking my business else where. They've taking upon themselves to adjust prescriptions and have refused to attempt to process coupons in the past.
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February 2023 by Anisa Jibrell
The short woman with the highlights who works in the pharmacy is one of the most condescending women I’ve ever encountered.
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December 2022 by chris eshleman
I recommend the pharmacy here. The pharmacy team is accommodating and very nice. Solid customer service.
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November 2022 by Ashley Schachter
Michelle at the checkout is absolutely amazing . Terrific customer service and always helpful! Mary at cosmetics is equally as helpful and a pleasure to have help me !
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July 2022 by Roni Rodman
Mary helped me in the beauty department. She is wonderful and knows everything about skin! The products she recommended were amazing !