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April 2023 by Google user
Store is gross and hasn't been cleaned in forever. I went earlier in the month and the same mess was around when I went in to return today. Cannot believe their management thinks this is acceptable.
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March 2023 by Cam C
Store is gross and hasn't been cleaned in forever. I went earlier in the month and the same mess was around when I went in to return today. Cannot believe their management thinks this is acceptable.
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October 2022 by Kathleen
I went to the mall today to get an outfit. Sweatshirt and yogas because there was a $25 dollar deal. On one wall it had a huge sign that said “25 dollar yoga pants.” So I selected a pair and bought it. When I got home I realized I was charged $40. I called the store and confirmed with the associate that the wall did say “$25 yoga pants” but that that particular pair wasn’t apart of the promotion but that if I brought them back today she’d be able to honor the promotion but she couldn’t tomorrow… the mall was 20 minutes from closing time too so there’s no way I would make it. Basically she told me I could come tomorrow and they would return the pair. But that she wouldn’t fix their mistake. Thanks for nothing and for the misleading marketing. PINK fault not customer.
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March 2022 by Sue Stamp
The sales women were amazing. They fitted me for a bra after reduction surgery and listened to my concerns. The very first bra they brought to me to try one was exactly what I needed. Love this store. I'd give it 10 stars if I could. Thank you to all the lovely ladies!
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February 2022 by Sarah Delventhal
Workers are helpful and friendly. Decently sized store and well organized.
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November 2021 by Kitty Cat
Nice sales. Every so often you can catch a great sale or season clearance.
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September 2021 by Liz
Unprofessional workers at the front register Smh!!!!
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August 2021 by Elizabeth Millette
Unprofessional workers at the front register Smh!!!!
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May 2021 by Linda Rivera
Bad service
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December 2020 by Natalia Kolenda
I made the order. they canceled me. they took the money. I called, they told me that I returned. I waited two weeks and nothing. I wrote to them where my money is. they said they sent me my order. not only did they not inform the e-mail. it is still a mess in the company. I was waiting for the money and here they say the package was sent. fast shipping was paid. which was supposed to be today and will only be in December. when the item is no longer needed. on top of that, no shipping status or anything on my account
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August 2020 by Olusia Zu
Great selection and the workers are very kind, sometimes a little too kind. Especially with the occasional following customers around but besides that everything’s perfect.
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February 2020 by Diamond Leona M.
1st issue Cashier overcharged me for one of the bras, I had to repeat TWICE I didnt buy two bras for that price, women who seems to be team leader came over ARROGANT about the bra price,attiutude with me without even checking the issue-- once she checked she saw the mistake, it was finally fixed. Next thing you know she tears off the price tag and leaves me with a bra with absolutely NO PRICE TAG. 2nd issue- three bras I bought smashed together in a small bag without tissue paper like every other woman gets. 3rd issue stop chasing women around with the dam measuring tape, I dont want your hands on me, you're making me uncomfortable, stay away fro my boobs. 4th issue- cashier very very very pushy about promoting the stupid angel card. 4 DAM times I said No No NO NO . Horrible experience. Happy freaking birthday to me. Thanks a lot for this great experience.
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February 2020 by Christina S.
I went to Victoria Secret today located on 34 Street to purchase some things for Valentine Day. I saw sweatshirts that you had on sale 2 for $59I asked two different employees if the sweatshirt in particular the pink one in an XS was available. Both employees told me that they had run out of the sweatshirt in pink in size XS. The sizes on the floor were what were available. As A result of this, I selected another color in place of the pink sweatshirt I really wanted. As I was getting ready to go to the cashier to pay for the sweatshirts, your employee by the name of Greg asked me if there was anything he could help me with. I said I was looking forthis particular sweatshirt in pink in size XS but was told they had run out of them. Greg asked me if I minded him going to the stockroom to see if there were any in the color and size I was looking for. Much to My surprise he came with the pink sweatshirts in the XS that I was looking for and had several in his hand in the size I was looking for. I thanked him for going out of his way for me. While the first two were dismissive, this employee went out of his way. This is not the first time Greg has done this. I'm a frequent shopper at Victoria Secret and this employee always goes out of his way to help everyone. He's very friendly and quite professional. It's employees like him that make a customer want to return to your store.
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February 2020 by C G.
Ralph Lauren was awesome. She give me a bracelet complimented me showing nice new perfume. She also talked me into buying a pocketbook telling me how to style it. Great beautiful sales girl with nice style and kindness.
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January 2020 by Tina T.
Brittney Park was my helper today. Let me just say that I own a hedge fund and never have any time to shop. I was in MACYS and ran in quick to look at a bra because of the window display. Brittney greeted me immediately upon walking in explaining I looked a bit flustered and she wanted to help. She had a bag in hand and told me, "C'mon I got you!" A woman of business I needed to be in and out. She managed to talk me into a bundle of 40 bras and 20 pairs of underwear, pajamas, and sexy lingerie. I enjoyed the entire experience, even lost track of time. The best part is she helped size 4 other women and multitasked between myself and several other clients. She was phenomenal and if she worked under me I would be sure to place her at the top. She had great dialect and her patience and courtesy topped the charts. My spot for lingerie is LA PERLA, but I will continue to shop at Victoria Secret if I know the service and education on product is at this top tier, as it was with Brittney Park. You were a pleasure my friend and I appreciate your guidance during my quick run in. If corporate or management see this, please be sure she is congratulated for her dedication and determination for your topTier clients. All the best.
