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January 2024 by Jenna Isleib
My experience was great, largely in part to Tommy! He was very positive, helpful, and finished my tire replacement 30 minutes earlier than expected. Thank you, Tommy!
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January 2024 by Jarae Harriott
Tommy was the one helping me. He was very helpful and great. Also everyone in there was respectful as well.
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January 2024 by Johnny Big Leagues
Town Fair Tire staff is consistently courteous despite often unrealistic expectations and huffin & puffin of walk-in customers. They've been the best in the tire business in the 30+ years I've been driving!
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January 2024 by Kasey Mahan
Everyone at this store was respectful, helpful and overall just great to work with. Glad I came here in a pinch and they finished my car before a serious storm. 10/10 recommend!
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January 2024 by Adelina Costa
Robert presented as very professional and attentive! I felt as if he expedited the process. I also felt he was helpful and transparent in assisting me to buy the right product!
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December 2023 by Ava Lockhart
I came to Town Fair Tire to get a new set of tires for my car after realizing my existing tires were useless. Upon arriving, I was greeted and checked in immediately. A few seconds later I was met by salesman Thomas who showed me several tire options suitable for my vehicle. I was able to select a tire with ease after he provided information about each option. The price quoted was reasonable and what I had wanted to pay. Installation was less than 2 hours. I opted to wait. The waiting area was comfortable and clean. I had a very positive experience at this location. Thank you, Thomas!
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December 2023 by Kathleen Malet
Tommy and crew at Town Fair Tire are the absolute best!!! I had a nail in my tire that Costco couldn’t fix so they said I had to buy 4 new tires or see if another shop could fix it. I came here based on reviews and they didn’t disappoint. I had to come back 3 times because it turned out my car dealer never gave me a wheel lock key and then gave me the wrong size…it was an embarrassing hassle but TFT crew was so helpful and positive. They fixed my flat for only $13 and saved me $1k going into the holidays! Stand up guys. I’ll definitely be coming here from now on, they have earned my trust and respect.
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November 2023 by Michael Kirkby
I came in with a tire weakened by a sidewise glance off a curb and another completely blown. The blown tire was replaced correctly but a mistake was made on the other and a new tire was installed on one of the two good tires instead of the one one that had been compromised When I returned to point out the problem the customer service representative (Michael) readily admitted an error had been made and installed a new tire in the correct location free of charge. Very pleased with the magnanimous handling of the issue
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November 2023 by Thomas Boisjolie
I made an online appointment to get a wheel alignment. Very simple process and got a confirmation night prior. Upon arrival Bob asked about what was going on and what my plans were. He offered a no pressure evaluation of tires and wheels options to meet my needs. Very informative. I’m happy to be leaving same day with the alignment and a new set of wheels and tires.
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October 2023 by Ann Jett
Michael was a consummate professional. I don't think I've ever experienced this level of professionalism in car servicing before. He exudes positivity and energy. Gave me sound advice on my purchase and made it very easy.
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October 2023 by Sharlyn Adams
I came in today due to a nail in my tire. The men working were so friendly and out going. Very helpful. They even gave me a box of tissues. Lol great experience. I will definitely come again.
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October 2023 by Jonathan King
Visiting from Atlanta for my brothers funeral. Woke up with a flat tire on my rental, on the sidewall so it couldn’t be patched. No one had the tire in stock but Town Fair Tire in West Hartford had one on the shelf. Thomas, the representative went above and beyond. Not only expressing his condolences, but getting me prioritized even though there was a two hour plus wait. I was out in less than 30 minutes. He’s kindness, understanding and professionalism is something you can’t find nowadays. Highly recommended this facility, Don’t bother going anywhere else start here first. And if you go ask for Thomas he’ll take care of you.
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September 2023 by Kyla Kelley
Great service! Called in the morning to get a quote and was able to get a same day appointment. All of the staff were very caring, got me in and out while still taking the time to explain everything to me. Thomas is hilarious is such a great help! helped me get set up with Wi-Fi etc. while I was waiting. By far my favorite location.
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September 2023 by Nancy O.
They were able to replace a damaged tire immediately. The staff was professional and friendly. Everyone I encountered was a pleasure to work with.
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September 2023 by Debora Etzi
The staff here was awesome! Thomas was who I dealt with directly, he was fantastic and friendly. All the guys were smiling, great moods and speaking to other clients courtiously, love to see that! They fixed my concern and did so ahead of schedule. On point with service!