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November 2023 by Michael Teiger
My wife likes the store. But sometimes the employees are a little bit aggressive.
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September 2023 by Alyssa Hamberger
Such a cute place with thoughtful gifts!
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August 2023 by Sheila Bez
Excellent experience,,Extremely pleasant and helpful employees☺️
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July 2023 by Luca Trolio
Terrible customer service, i tried to return a water bottle I received as a gift that I did not need and they would not allow me to return it or even exchange it for a different color bottle… the lady was also not very friendly.
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October 2022 by Lori D.
While trying to kill some time, I decided to check this store out for the first time & see if they had some cute notebooks or interesting materials. From the name, I was picturing something related to The Office, where they sell various types of high-end paper products. Additionally, I had recently watched a show based in NY, that had an actual store catered to writers, list keepers, etc. So I had expectations set. When I stepped in, I realized it was a Hallmark store on steroids. I'm not saying I was disappointed, just wrong. The store has many great items. Fashionable clothing, trinkets, gadgets, games, books, cards & feminine notebooks sprinkled in between. I did make a purchase & found some interesting items that I may return for later. The store itself is well maintained, properly staffed & customer service is very pleasant.
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August 2022 by M
The workers won’t leave you alone… also lied about clearance prices and then accused me of stealing because I left to get my phone from my car. They pressure you to buy something and hover over you it’s a really strange experience
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July 2022 by Takai K
Visited this store for the first time a few days ago, was looking for a grid notebook for myself and an address book for my mom. An associate came over and asked what I was looking for and gave me a few pointers, everything was fine. I started looking at different items, took some pictures to send my mom, opened a few journals to check the paper. Some five minutes later the same associate came to check if I found what I was looking for, I said I'm still browsing. Almost immediately after she came again to ask if I found an address book. At that point I was beginning to feel pressured to hurry up. I didn't like this at all. Stationery stores are a bit of my comfort place and I love to just look at things, sometimes for a long time, before I buy something. I really don't need someone to be all up in my business every couple minutes. I understand it must be the policy and not the associate's fault, but I was made to feel uncomfortable. I wanted to check out some other areas as the store is large and seems to have a good selection, but as soon as I made a step towards apparel I felt the eyes on me again. I didn't want to be shadowed again and left the store without buying anything. :(
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May 2022 by Desiree Acosta
I found a great gift in here for a gender reveal gift. I stayed and shopped around. Great store , all sorts of things
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April 2022 by Connie Blackstock
Francesca was a wonderful help to me! I found several birthday, housewarming, and "just because" gifts. Amazing customer service and wonderful variety of items for purchase. Classy, fun, elegant and sophisticated choices available.
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March 2022 by Christian Davidson
I went in with my girlfriend last night and was met with one of the rudest workers. We were in the store 15 minutes before close just poking around until then and a worker comes with a lot of attitude saying that it’s too close to closing and was giving us glares the entire time we were in the store. I don’t know what her problem was but we made sure not to buy anything because it would’ve been too much of a hassle for her.
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March 2022 by Jamie S
Always find cute and unique gifts. Helpful, friendly staff. Highly recommend.
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February 2022 by Heather W.
I like the products here. I needed to kill some time in the area, and I always like gifts, stationery, knick-knacks, etc. I bought some slippers for myself and a small gift for a friend. There are two prior reviews on Yelp in which people gave a low rating and said it was because staff wasn't friendly or helpful. In light of this, I feel bad writing what I came here to write, but: I found the staff intrusive. I was greeted when I came in, and asked if I was looking for anything special, which was fine. I said I was just browsing. But the same employee circled back to me several more times to say she liked what I picked out, suggested other things, etc. I wanted to say "Seriously, just let me look around in peace!" I'm sure she was instructed by store management to be helpful and friendly, but it was too much, in my opinion.
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January 2022 by Simone Frith
Perfect place for unique gifts.I love taking my daughter here when she wants to give a sepcial gift.
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January 2022 by KATRINA PERRIMAN
Clean, shoppable, great selection
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November 2021 by Vanessa Walker
I visited Paper store in West Hartford and was not greeted for the first time ever. The vibe was not welcoming at all and I will probably never visit this particular store ever again. I hope the employees are retrained to greet customers as they enter the store.
