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August 2023 by Luis A.
After a very poor customer service experience at Glastonbury i decided to call the west Hartford location to see if i would get some help beyond "you have to have the design in your email" (for business cards). I called print & marketing (in west hartford) , shared the nightmare i had at Glastonbury with Alyssa. She was so awesome! very understanding and even invited me to their location to help my situation. When i arrived i was so impressed ! i met Mike the manager there and he shared his sympathy with me but then not only helped me get my order right. He also guided me through the mobile app and helped me save some rewards points for the next visit. Between Alyssa and Mike i'll absolutely take that 20 min drive from Glastonbury for my business supply needs. Thank u guys so much !
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June 2023 by d.l. d.
Poor service, unreliable, they do not stand behind their product. I was told my computer needed a battery, so I bought one and brought it in for them to change. After waiting for quite a while. The technician told me the battery did not work, despite the fact that it was an brand new battery. I told him to put the old battery back in since I needed to use the computer and I would just plug it in. I left the store and returned later to have the new technician told me the computer didn't work I said when I brought it in it worked and the assistant manager said well it's your word against his. The long and the short of it is, I had to take it to a computer specialist who said it was the motherboard . So the technician did something to the motherboard in the process of putting in the battery. I had to wait 10 days to have that ordered and put in and then all my data had to be retrieved and put back on the computer All to the tune of $404.14. Today I went in to get a refund spoke to three different people. The general manager basically finally said no that he was not in the position of refunding any money, and that the motherboard was probably broken when I brought it in of course, that was not the case . It would not have worked if it was broken . he had said so many things, illogical, and contradictory. The irony is I have done business with Staples for many years and had bought computers in the past, and this one was only 2 1/2 years old. I've taken this to corporate and we'll see what happens. I'm sincerely hoping they refund my money to keep good public relations and integrity. Bottom line do not buy computers from Staples and think they will stand by their product and never bring your computer in to have the battery changed. And after I came up, I came to pick up the computer after the old battery was installed. That individual said oh no, we should never have them open the back of a computer because you don't know what might happen. You need to take it to a computer specialist. However, the general manager said oh no, we change batteries all the time and don't have a problem.
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March 2023 by Kris H.
Convenient location with a pretty standard Staples layout. The store is pretty clean and organized whenever I stop in. I love the convenience of emailing them a document and they can print it out, a lot easier than trying to download things on to a memory stick or something. Staff is friendly and knowledgeable.
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January 2023 by Grace L.
Rating 5 stars for Evan at the printing and shipping center. He was the only one working and it was quite busy. He managed to help everyone in a timely, organized manner and was incredibly friendly and polite all the while. He was patient, professional and knowledgeable. Thank you, Evan!
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November 2022 by M A.
I visited this location to complete the TSA application. Upon entering the lady (employee) had a rigid and mean Demeanor. As diagnosed with a disability I asked the employee to use a chair during the process. The STAPLES employee STATED "no." Then stateD "you won't be standing long.", making assumptions about my disability. During my time there I had to push my back against the well to aid my back issue. I remained quiet during the process due to her ride and condescending behavior towards me. I think it would help if the STAPLES employees receive a refresher on customer service, providing services to minority customers and disabled customers. Under the law there is a group of protected class of people that I fall under. And I would hope this does not happen to another customer.
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August 2022 by Ana B.
It's back to school season, if you're a teacher or a student, you must have stepped into Staples within the past week. I was just at Staples to use their printing service. If you need color printing, or laminating, or large posters printed that can all be done here. You can bring what you need printed on a flash drive, then it's all pretty straight forward from there. My prints always come out in rich vibrant colors, on high quality paper. Each sheet was .88 cents, since I printed on A4 sized sheets. Of course printing on larger paper will cost you significantly more. My classroom will be vibrant and the kids will easily identify where everything belongs. In addition to their printing service, you can also purchase anything and everything for your classroom or your office at Staples. The prices may not be the best, but this is the best season to get all your office supplies at Staples. They have desks, computers, office chairs, and so much more!
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June 2022 by Nancy M.
Today's visit was to get my TSA Pre check certification. It only takes 5 minutes, and the gentleman taking my info was very professional. They allow you to be late up to 15 minutes, or you'll have to reschedule. There were women ahead of me, but since my appt was for 10:30, he took me in first. Pre check is good for 5 years, and if you're an international traveler, another $15 gets you the global status. Kinda wish I did that instead.