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October 2023 by Soleil Bowers
I just had the worst experience with one of the employees. First she was ignoring me and not helping me then she refused to get me a price on a pair of golden goose shoes and wouldn’t let me try them on. I had to purchase them before I could have them both on. It took 30 minutes to get the price as I was waiting. But it get worse she tells me they were 600 and we’re not on sale even though I found them in the clearance section. I said I wasn’t interested and Keisha started to laugh at me and said “ you know people spend money like this all the time” continued to laugh and make fun of me. As I’m standing there with a 6,000 dollar Prada bag. I was going to make the purchase on the shoes and a pair of glasses but I couldn’t get here to help me with anything other than making fun of me. She was so rude and unprofessional I hope the manger can make sure this never happens to any one else. Also her coworkers seem miserable having to work with her. I never leave bad reviews but this was absolutely ridiculous.
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September 2023 by Christina Holzberger
Clean and well lit. No lines, and store was well stocked. Online Return was quick and easy and the associate that assisted me was very pleasant.
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June 2023 by Juan C Reyes Perez
Is a nice store a bit pricey, but sometimes I find something for me.
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April 2023 by Alfredo Schery
Was ok.
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April 2023 by Aa Ll
Refused to refund my money gave me a hard time Nicole was her name
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March 2023 by Samantha Palmer
Messy and understocked also used to have designer dog toys now nothing - lots of clothes and shoes all over the floor was a different shopping experience
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March 2023 by R Morris
I just bought an amazing dress here for a wedding rehearsal and the prices are amazing.
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February 2023 by paula gonzalez
You gonna find a cute things here for a good prices
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February 2023 by Harvey W.
I purchased a Gucci men's watch on February 8 completed transaction etc. Only to receive an email 2 days later telling me my order has been cancelled do to lack of inventory.How this possible in this day and age? Very unprofessional and I'm extremely disappointed. I doubt that I will ever shop with them again.
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February 2023 by Karen Clavet
great prices for great finds, sometimes i find unique clothing and if i need a fancy dress i always find something great here!
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February 2023 by Sharon DeCrosta
No merchandise. Everything there was unimpressive and pricey.
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January 2023 by John Haugabook
Great price for high end gear.
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December 2022 by Arlene Chan Bueno
Poor Customer Service Handling / Skills of NICOLE SARTORI!I came back to Saks yesterday afternoon with a query in regard to the status of the item I returned. We're all busy, I was frustrated I had to come back to the store needing enlightenment on the reversal of charges on my card paid through Klarna. Miss Sartori helped a staff to handled my concern. But the overall interaction with her was very derogatory. Her condescending manner and very rude tone of speaking, even dismissive after telling me there is nothing the store could do even if I've to call Corporate - I was totally taken aback by how she handled the issue. Granting it was the case, I am a customer. Regardless of how my need for explanation is seen as impertinent by her, nonetheless, she has no right to speak in a discourteous, ill-manner, even making a sarcastic remark to me about the line of 4 customers waiting like I'm someone who's not capable of understanding. I'm a customer myself and obviously, she wasn't coming across as helpful. It was a very uncomfortable and humiliating experience in the store. For the nth time that I would visit or buy from the store, it was my first to be handled that poorly. Her attitude was appalling for somebody that holds a front of house position, worse, as the Director of the location who should be setting exemplary leadership to the staff - Customer Service wise. Her attitude of arrogance needs checking. The store may be raking in sales which I don't think was because of her leadership but the brand itself - I don't want to think her retail background has got into her head that she forgot the basics of customer service, not to mention, humility as leader - she thinks she could just misbehave and get away with it. I don't think this is how the company wants their store to be represented by their employees at all - Arlene Bueno - Leddon
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October 2022 by Karen R
I LOVE Saks OFF 5TH!! There are so many wonderful finds here at amazing discounts. The store is beautiful, well organized and very well merchandised. The staff are all very friendly and helpful and the variety of merchandise is all top notch. They sell effee jewelry which I have previously purchased in the Caribbean at twice the price I have found the identical item for at Saks OFF 5TH. Needless to say, I do not buy my jewelry in the Caribbean anymore where you are "Supposed to get the best deals." I highly recommend Saks OFF 5TH to all of my friends for high end merchandise at a really discounted price. You will NOT be disappointed when shopping here!!
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September 2022 by Reginald Williams
My first time coming to this store . And was wild by the customer service I got in the shoe asle was just looking shoes and a associate out of the blue ask if I needed help or if only seen one shoe he would gladly get the other in the back and if I needed help let him know when cashing out Aidan was great this was Saturday 9/24. Went back yesterday and Kristina took care of me and she was so nice she told her name would be on the receipt because I told her I'm a Google guide and will do a review so I will update with her name . The store is worth a trip to check out
