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February 2024 by EC Properties
Pep Boys truly deserves accolades for the pivotal role they played in rescuing my business from a challenging situation. Facing a critical issue with my business vehicle, I turned to Pep Boys for assistance, and the experience exceeded all expectations.Their team showcased an exceptional level of professionalism, promptly diagnosing the problem and providing a comprehensive solution. The mechanics at Pep Boys demonstrated not only technical expertise but also a genuine commitment to customer satisfaction. They took the time to explain the intricacies of the repairs, ensuring I had a clear understanding of the situation.What stood out was their dedication to ensuring the smooth operation of my business. Pep Boys worked efficiently to get my vehicle back on the road promptly, minimizing downtime and potential revenue loss. The quality of their work was impeccable, and it was evident that they went the extra mile to guarantee a lasting and reliable solution.Moreover, the staff at Pep Boys exhibited a customer-centric approach, addressing my concerns with patience and offering valuable insights to prevent similar issues in the future. The overall experience not only saved my business from a potential setback but also left a lasting positive impression.In essence, Pep Boys not only provided technical expertise but also delivered a level of service that goes beyond the standard. Their commitment, proficiency, and customer-oriented approach have undoubtedly made them a go-to partner for any automotive needs. I am sincerely grateful for their outstanding work and the impact it has had on the success and reliability of my business operations.
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January 2024 by z
This place is tragic, no one wants to do it. Making an appointment is pointless because you don't know when you will be seen anyway. Tragedy, it's better to replace it yourself. No wonder they will eliminate it. I do not recommend.
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January 2024 by Patricia Hopkins
Pep Boys on New Britain Ave Hartford, CT is close to my house, and I started going to them three years ago for regular oil changes, annual replacement of the cabin A/C filter, and replacing the battery. They are experienced, friendly, and efficient!And they don't talk down to me, even though I'm an older female.
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January 2024 by Vanessa Lee Boria
I called in this afternoon to inquire about putting in tires and I was told to bring it in as soon as I could. The service was great, the staff- very friendly and some were even pretty funny. I appreciate a professional, laid back environment. Car drives super smooth and the tires look great, I’m so thankful! Shoutout to the West Hartford Pep Boys staff!
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January 2024 by Michael Valentin
These guys never disappoint!! I’ve came here 2X since September and they took care of me, even though, both times were later in the day. I couldn’t be without my car and they understood that and made sure to get it done in a timely manner. They gave me options so I wasn’t pressured by any means. They exceeded my expectations on both visits. I recommend Pepboys over Walmart, Firestone, Monroe, Etc..!!!!!!
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January 2024 by Kevin Packwood
Awesome service!!! This crew took care of me when I was in a jam...
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January 2024 by Char Knight
This location was very efficient. The manager was vey nice and willing to resolve all my issues and make sure I was out within 20 mins. I recommend anyone to this location for brakes, oil change , and service.
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January 2024 by Eric Delacerda
Awful service at this Hartford location. They damaged my engine to the point where I have to replace the engine. They are dishonest and take no accountability for damages to your car.A week goes by in a hotel, I got no calls & no messages. When I called them for an update, Bryan kept avoiding answering any of my questions. Turned out they hadn't done anything. They sounded like they didn't really know what they were doing so I told them to just replace the oil pump.31 days go by, they finally changed the oil pump. I pick it up and start driving back to Florida. After a few hours I start getting a misfire. I popped the hood. Ignition coil 1 was missing the mounting bolt. Another bolt wouldn't go in, they had stripped the threads and kept quiet about it. I managed to secure it somehow. They had also left a rag in the engine bay. About a week later I heard a loud bang and the engine started shaking like crazy. I don't even want to know what they screwed up in there. Avoid this place and take your car to a quality shop.
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January 2024 by Rakesh KG
Always Pep Boys westhartford good at serrice.
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January 2024 by Rondell orr
Very helpful and understanding guy
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January 2024 by Dee Winkleblack
Very disappointed
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January 2024 by Corey H
Great service. Always my go to for all my car needs. Great staff, lead by a great leader. Knight shift ?
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January 2024 by Tristan Mason
This Pep Boys location offered great and fast service.
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January 2024 by Liz R
Rich, the manager, went out of his way to get the tires I needed, during the busy Christmas week, going above and beyond anything I could have hoped for. He saved my Christmas vacation! I will definitely return to this facility for service in the future!! Thank you so much!!
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January 2024 by Alexzandra Thomas
Richard was a huge help! Definitely recommend!