Old Navy in West Hartford, CT, offers a wide range of clothing for the whole family, including women, men, and kids. Customers appreciate the store's large size and extensive selection, especially for plus-size options, although the variety may sometimes be limited to a few styles or sizes. The store provides convenient online shopping with in-store pickup, making it easier for customers to get their orders quickly. Many shoppers highlight friendly and helpful customer service, with staff members being polite and understanding. One customer praised a young employee for going above and beyond to assist with a recent order. However, experiences with staff can vary; some find the service to be less enthusiastic at times, especially during off-peak hours, which can impact the shopping experience. Accessibility is an important concern for some customers, particularly those with mobility challenges. One customer shared a disappointing experience with inaccessible changing rooms and broken locks, which made shopping difficult and frustrating. Despite these issues, overall, customers enjoy shopping at Old Navy for the good deals and wide selection, though they wish for more consistent service and better accessibility to improve their experience.
Great customer service great selection great deals very helpful
November 2024
I went in to pick up a package. I placed an order for it. While I was there, I purchased an outfit purchased for my granddaughter. It's hard to resist when practically everything in the store was on sale. So many nice-looking pieces to wear. It was a fast and pleasant experience. Thanks, Old Navy staff
January 2024
The clerk at the checkout counter was very helpful in attempting to obtain credit rewards.
