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October 2023 by Jesey Meche
Great location. They don't have boxes laying around. The Staff and teachers are great. Parking is rough, hoof it or pay up.
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September 2023 by belinda lugo
Being a Deaf mother of hearing 9 years old child that has no knowledge in music, I asked if this is drumsticks is good for him. This man just gave me a cold look and said I don’t know it’s fine. He was rude. Definitely not a Deaf friendly store for those Deaf parents with hearing child who wants to join the band.
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February 2023 by Patricia O'Connor
Make sure you ask questions. I signed my son up for instrument lessons over the phone and the woman asked me if I preferred West Hartford or East Hartford. I chose the one closest to my home, on the day of the first lesson, I brought my son to the store for the lesson and they tell me its an online lesson. An ONLINE lesson? No one ever said a thing about an online lesson and why would you ask me which store Id like to go to if the lesson was online!?
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February 2023 by jasmin romero
Unprofessional!!! I scheduled for 2 week straight for an hour due to the teacher not showing up and the second week they say no she is not on the Schedule and I need to reschedule. My daughter was already there and now has to wait for half an hour to do her regular 1/2 hour session.
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December 2022 by Chris Cianciolo
We stopped in right before closing while walking to a restaurant, but the guy working was still super nice and offered to stay and told us to take our time. We’ll be back again, we were impressed
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December 2022 by Frank Cocheo
Excellent service from Peter. I need to return!
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December 2022 by Jin Pyer
Great store and affordable items
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October 2022 by Craig Rieman
Great store with really professional and knowledgeable employees.
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August 2022 by Harry Lewis
Imagine spending your life blowing air into a piece of metal. Unbelievable
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March 2022 by J M
Limited retail space, but the staff is helpful and knowledgeable. Music lessons are offered on site.
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March 2022 by Linda S.
Just bought our first electric piano for a family member at this store. The manager, Alex, and assistant Pete, were amazing! They knew everything about this instrument, and advised us, without putting any pressure on us for this large investment. In addition, they made themselves available if any questions came up after the piano was in our home. Further, the quality of their merchandise was excellent, and when we heard this piano, we knew it was the one for us. Our family highly recommends this store and their staff if you are in the market for the purchase of a musical instrument!
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December 2021 by David & Michelle Rak
Customer Service. Period. Chris, Alex & staff are dedicated and attentive. Prefer this place to others because of personal feel/vibe. They are knowledgeable and not forceful. Great stuff here.
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November 2021 by Yoko Burke
My child joined band program at her school in West Hartford. Using their online system, I placed an order for instrument rental and a book for the program. The date I placed my order, they charged my credit card.However, they never delivered the instrument until I called and confirm the status. The book was never delivered with the instrument. A week later, I called them to confirm about the book. They told me that it was back ordered. Since the book was available in Amazon for next day delivery, I asked Music & Arts to cancel my book order.After few weeks, I still did not have my credit back for the book. I called them to ask for the refund, and the customer service told me that I have to return the book (which was never delivered!) in order to get the refund and hang up on me. I used the chat function on their website to explain the situation. Here, the customer service told me that they would never charge the credit card unless the item is delivered, and conversation did not go anywhere. (Again, my credit card was charged on the date I placed order!) Not knowing what to do, I called the store in West Hartford, left my phone number with an employee so the manager can call me back. No one called me back. I sent polite email to the manager, and also emailed the customer service. No response from anyone.I will NOT order anything from this business in the future.
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November 2021 by Linda Garcia
Great service!!
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November 2021 by Yoko B.
My child joined band program at her school in West Hartford. Using their online system, I placed an order for instrument rental and a book for the program. The date I placed my order, they charged my credit card. However, they never delivered the instrument until I called and confirm the status. The book was never delivered with the instrument. A week later, I called them to confirm about the book. They told me that it is back ordered. Since the book was available in Amazon for next day delivery, I asked them to cancel my book order. After few weeks, I still do not have my credit back for the book. I called them to ask for the refund, and the customer service told me that I have to return the book (which was never delivered!) in order to get the refund and hang up on me. I used the chat function on their website to explain the situation. Here, the customer service told me that they would never charge the credit card unless the item is delivered. (Again, my credit card was charged on the date I placed order!) Not knowing what to do, I called the store in West Hartford, left my phone number with an employee so the manager can call me back. No one called me back. I sent polite email to the manager, and also emailed the customer service. No response from anyone. I don't think I will order anything from this business in the future.
