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May 2024 by brendalie rivera
One star in order to write this review.I would like to start off by saying that we had always had a great experience with Michaels from 2015 till 2022 with Sylvia as our go to person . Once this Michaels store at the West Farms Mall changed management Robert Eshou, the service went down hill. We purchased our wedding rings in November of 2021. I had my cushion cut diamond which I purchased from Michaels in 2017 added to my new wedding band. On a regular visit to Michaels for cleaning at the end of 2022, the manager notice my peek-a-boo diamond had fallen out. Ok, we need it fixed. He then tells me that we had not purchased the warranty. Now this was a shock to us as a warranty was never presented to us at the time of purchase. We spent over 15K at this store, why would we not purchase a warranty for $300? Ok, we tell him just fix it. I pick up my wedding band, a few weeks pass by and I notice my peek-a-boo diamond is missing again and my cushion cut diamond is lose. Take it back to Michaels, he tells me that now it's the other peek-a-boo diamond that has fallen out, and at this point we were frustrated. He then proceeds to tell me we can upgrade, he would give me 7K for my ring but I would have to spend double that amount to get that deal. We at that point took my wedding band and left. Have not worn my wedding band due to not wanting my diamond to fall out. Last week I took my wedding band to a local jeweler Farmington Jewelry and he tells me that the peek-a-boo diamond that fell out was the one they fixed. Then the shocker was that under my cushion cut diamond the base was cracked which have the prongs lose. I would of definitely lost my diamond. So needless to say the I would never go back to your store at the West Farms Mall again, the trust is completely ruin. I would definitely be telling my family and friends about my experience and take our business to the Farmington Jewelers from now on.
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January 2024 by Isabela Villamil
Carol, Monika, Chris and Robert have been one of the best groups of people we have met. They truly have cared beyond their services and have made us feel so special in such special time in our lives. From selling my fiancé the ring, to getting it resized, to coming in to buy more, they have always made us feel welcomed and appreciated. We will be returning to Michaels many times in the years to come. We recommend coming here if you want truly want to be taken care of.
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January 2024 by Mike Nadtochij
Robert and Monika were amazing in helping me choose the perfect engagement ring! They went above and beyond with their service and helped me stay within my budget. I would highly recommend their service - you will not be disappointed!
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August 2023 by Jon Hart
Deena and Robert were extremely helpful! Very professional and helped out a lot!!!
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August 2023 by Mikey C
Deena was awesome helpful, cleaned all my jewelry and made a very smooth transaction!
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August 2023 by Julia Svitlik
I had a wonderful experience at this location today! Robert and Deena were very helpful with assisting me and fiancé to find our wedding bands. They were very patient and showed us all our options. I am so happy we stopped in here today and can’t wait for our rings and to come in! :)
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July 2023 by Julia Galuppo
I had a wonderful experience at this location today! Robert and Deena were very helpful with assisting me and fiancé to find our wedding bands. They were very patient and showed us all our options. I am so happy we stopped in here today and can’t wait for our rings and to come in! :)
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June 2023 by Susan Petruzzi
Every time I go in to Michael’s Jewelers I am greeted by a friendly and helpful person. I am always satisfied with their selection of beautiful jewelers and their customer service.
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June 2023 by Samantha Acosta
Monika assisted me with my purchase. She was kind and patient when I was deciding my jewelry. She gave great advice and was super helpful. Very pleased with my experience.
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June 2023 by michael baratta
Robert of West farms mall Michaels location truly made me haopy to purchase this ring for me wife. He presented us with complimentary drinks and made us feel comfortable. Showed true salemen class. I would reccomend him for any supervisory role in the future.
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May 2023 by Joey King Of Credit Laduke
Hands down the best experience and I was fortunate to have the Manager help me both occasions coming in and was treated as if I purchased already the whole time. Robert was phenomenal and his team went above and beyond with their service. I made a couple unexpected purchases while in there due to the comfort and ease of the transaction. I would highly recommend anyone to do business here and all my future business will be done with Robert and his team. They even helped put together a beautiful surprise for my wife and recorded ir for me as well.A-1 service that's how business should be conducted.
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May 2023 by denise funaro
Robert is the best of the best! I have been doing business with Michael’s for more than 35 years and this store has never failed me. Robert is by far the most attentive and caring human. It is refreshing to know that customer service is his priority. Thank you Robert for making us feel like family.
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May 2023 by Paul Salonia
Rob is a zen master of customer service. He’s personable, knowledgeable, considerate, and is the penultimate salesperson I’ve ever had the privilege of encountering. He made our experience memorable, joyful, and light hearted. Rob made great suggestions and offered feedback as well. If you are looking for anything jewelry related, specifically wedding or engagement rings, you MUST go to Michael’s at West Farms Mall and see Rob! Best experience ever in terms of jewelry shopping
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May 2023 by Jan Vasquez
From the moment my Husband and I contacted Rob from Michael's Jewelers it was the best experience from a jewelery store that we ever had. We purchased our wedding rings from somewhere else but we brought them to Rob to have them sized. We were amazed by how fast our rings were ready for us to pick up. They actually looked better than when we bought them. Rob handles his customers with care and respect. Michael's Jewelers is now our home jewelry store.
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May 2023 by Daniela Pratt
I was shopping around at the Westerns mall and my daughter and I visited 4 jewelry stores. I was looking for a pendant for my daughter’s high school graduation. I had already been to three other stores and either couldn’t find anything we liked that was good quality, or we felt that our business wasn’t of interest to the staff we were dealing with.We walked into Michaels Jewelers and we were immediately greeted verbally and with smiles from all of the staff present. We were treated with respect, and the woman who helped us worked hard to find something that my daughter liked and that fit our budget. She was knowledgeable about the jewelry as well. Even as we were completing our transaction at the register, another employee greeted us again and offered us water. Everyone in the store was so welcoming and nonjudgmental.We will definitely be returning for future jewelry purchases here. By far, this was a phenomenal experience.
