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September 2023 by Michele Gagnon
Do not go to Men’s warehouse in west hartford Ct! Rented 10 tuxedos for my sons wedding, 8 had problems. Pictures were at 2:00 and they brought them to the venue at 2:15, they offered my younger son a different color to wear than the other groomsman because they didn’t have the right size and color for him. It’s ridiculous! I said would you allow one of your groomsman to wear a different color at your wedding? I hope the corporate office can do something because I’m praying this doesn’t happen to any other groom. This day should have been stress free and it wasn’t because of mens warehouse, I am so disappointed. My advice would be to train your employees on how to measure people who are renting tux’s correctly.
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August 2023 by Cedell Radney
I regularly travel. When I do I tend to shop the Men’s Warehouse or K& G Superstores. Today was not one those “better experiences”. I never was greeted when I entered the store. After I completed my shopping on my own, I finally was greeted and offered assistance as I was already proceeding to the checkout. It felt as they wanted to make sure I wasn’t about to steal anything rather than actually assisting me. Thanks for at least offering a bag for my purchase (thought that was standard to get one with a purchase).
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August 2023 by Michael Thigpen
The staff were attentive and helpful when I came in looking for a white dress shirt. The process was quick. The young gentleman who helped me was knowledgeable and professional. I will be back soon to get my sports coats custom-made. Thanks MT
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July 2023 by Akelia Thompson
This place is a nightmare. They have worse customer service ever. I blame us for even continuing to trust them with our wedding tux after they have shown us over and over again that they have no clue what they are doing. I could go on for days about all the mistakes and all the ways they made us feel as if it was 1806 and we didn’t matter but let me mention the biggest mistake of all and that was that they ordered the wrong color suit for my husband. The manager had the nerve to say that we should have came the two days before to get the suit so that he could have corrected the problem. Absolute nonsense either they did it on purpose or they are truly clueless. Either way our wedding day biggest problem was this place.
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July 2023 by William Rosano
The manager of this store Ron is great. My suit got sent to the wrong store and Ron made sure it got expedited my suit getting sent to the correct store so I would not have to drive to a different location
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June 2023 by Mary Giraldo
Picked up suit the day before the event. Not only was ordered two different shades it was also huge. My receipt was all slim fit and nothing came this way.Had to come back a second time the same night to what it was supposed to be the fix and pants bucle were broken.I was told it was too late to order anything else and make it right how stressful.Husband spent the event in a 80 degree weather not being able to take jacket off due to broken pants.Very very dissatisfied with the service I had much higher expectations for this place.Will absolutely not recommend and not go back. What a stressful situation that was!
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June 2023 by Sean Reilly
Went here today for last minute wedding guest attire. They have a great assortment of clothing in many colors and sizes. The staff is incredibly helpful and friendly. Definitely will be coming back.
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June 2023 by Thomas McAloon
This place is awesome. I went in looking to get a pair of pants and get them hemmed in the same day!!! I was in and out in 30 min with a nice pair of pants, and they did the hem right away!!! Great servive and amazing customer service!!!
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May 2023 by Misiek Mols
So full disclosure, I was nervous about going to the store due to the low rating on Google.However, going here and purchasing now 5 total suits over the last few months, I got to say the service and attention to detail and the time taken to explain options and answer any questions has been excellent. I don't really understand why the poor ratings, but so far the employees have been excellent and I have been extremely satisfied with the overall quality of the suits and the prices.I would highly recommend the Michael Strahan line of suits. They are super comfortable and super customizable in terms of color and overall options. In addition, they look amazing and the price is great. For the comfort, customizability, and overall look, I cannot believe the price. I really think they are a solid suit at an excellent price.
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May 2023 by Mark
I have purchased suits on two separate occasions within the last two months, and both times I’ve had exceptional experiences. My last visit was with Wyatt who was very friendly, knowledgeable and very easy to deal with. I would definitely go back.
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March 2023 by Kevin Nealy
Came in here after visiting several other Men’s Wearhouse locations to find my wedding suit. Gavin was awesome. Super knowledgeable. Was never pushy and trying to make the sale. I live 50 minutes from this store and will happily come back to work with Gavin again.
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December 2022 by Danielle Maco
We just left the building—success that we found everything we needed for our wedding and had the most amazing experience! Ron is amazing! We went in having an idea about what we wanted and Ron approached us to see if we needed help. We found everything we needed, we took all his suggestions about the color scheme and shirt styles. Thank you so much Ron! You made our day, we really appreciate your customer service!
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December 2022 by Danielle M.
Thank you Ron for the excellent service. Ron helped us within 5 minutes of noticing us in the store. We took all his suggestions. He was patient and really gave us genuine attention. We found everything we needed for our wedding. Thank you!
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October 2022 by Daniel Rodriguez
This company only gives you 1 day after event to return your tux. Most companies give you 3 days. No grace period....i guess. Also my button on my white button down was broken when i picked up the rental and i was told not to worry about it. Definitely going with a local small business next time.
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October 2022 by Syd
The employees there were kind people who work really hard. They have all different colors of suits that you can stare at for hours as the different shades are satisfying to look at. They also measure your sizes and can even get it tailored to you if something is too big!