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July 2023 by Stephanie Rotondo
Taylor literally saved the day. I got confused with how to configure my new couch, and Taylor helped me through the whole process!! Lovesac does care about their customers!!! I’m very happy with this purchase!! The couch is solid, comfortable and beautiful!! I will definitely recommend this couch and buy another set for my family game room.
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April 2023 by cortney mansour
Everyone at this location is AMAZING! Tom, the store manager is incredibly knowledgeable and accommodating. Had a great experience purchasing a Lovesac couch at this store. Highly recommend!!
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February 2023 by Vanessa C
Taylor and Tom were amazing and knowledgeable. They are a great team and provided the help we needed evertime. Thank you both so much
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January 2023 by Lagann Prime
Lovesac has an amazing product. We bought from them a year ago and we've loved our Sactional ever since. The lead by their brilliant management team they are exceptional polite, informative, and easy going. You walk and out without feeling any pressure to buy only the desire to do so!!
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December 2022 by Samantha Morin
Walked in on a Sunday night after countless furniture store trips without luck. We intended to just try them out and buy online but Tyler helped us and answered all of our questions and more. He had such an extensive knowledge of the product and company l. We decided to purchase same day and have No regrets. I highly recommend trying this before your uncertain of your next sofa purchase.
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October 2022 by Peter D
The guy was great and very patient. He literally spent 2 hours with us going over all of our questions, demonstrating everything we asked about, and overall did a comprehensive job. Seriously we walked in 45 till close, he stayed for almost 2 hours after his shift ended to assist us.
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September 2022 by David Vafek
Tyler was great. He let us figure things out at our pace, and the process that would probably take us a few days was able to be completed in one afternoon. Cannot say enough good things about the experience. This is our second Lovesac for that reason.
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August 2022 by Carrie Brown
I had the best time purchasing my LoveSac sectional! Tyler at the West Hartford, CT store was brilliant - respectful, enthusiastic, and very professional. He made the whole hour a most enjoyable experience.I highly recommend shopping in-person at a LoveSac store.
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July 2022 by Diane Johnson
From the moment you enter a store, through the order process , to set up of delivery, love sac has been a dream.Thank you to all who have helped with our questions and prompt call backs when needed.Love the sofa, adore the company.
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June 2022 by Alex Castrillo
I can’t express enough how happy and in love we are with our Lovesac. The entire experience, from checking out the store in West Hartford to researching and figuring out the config, to going back and actually buying the couch, was great. Everyone at the store was so kind and great to work with. It’s one the biggest purchase we’ve made as a couple, and we couldn’t be happier.
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October 2021 by Andrew Morin
Both people I spoke to were great! Danni ended up helping me finish the purchase and I couldn’t be happier with everything! She was extremely knowledgeable, helped me pick out exactly what I needed (color wise too because I am terrible with that!). I would recommend this to anyone looking to invest in a long term option!
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August 2021 by Michelle Kahn
Popped into the show room to feel the materials and get an idea of what size Lovesac we wanted to purchase. Dani was SO nice and welcoming!! Would recommend to anyone interested in any of their furniture to go see her!
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July 2021 by Franklyn McNeil
The representative, Dani, was friendly and knowledgeable. Answered all of our questions and was patient with us. Ultimately the quality of the products combined with the enthusiasm of the sales representative led to my decision to make the purchase.
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June 2021 by Patrick Livingston
The store team was amazing. They spent a lot of time helping us configure the best options for us and siding pressure us at all. One of the best store experiences I’ve e had in years. The products are incredible and the service is equally so.
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June 2021 by Tunstalls
We had trouble getting our card to go through over the weekend and use the deal for myself being a teacher that was expiring on Monday. Tim from the West Hartford facility was absolutely wonderful. He helped us get the order set up through him, and when our card did not go through due to a bank maximum amount we can use per day, he save the discount and walked us through getting the purchase done on two separate occasions of having our bank not work out with the purchase. In the end we finally got the bank to work out and Tim was wonderful to work with. So far we are thrilled with the customer service we have received from lovesac and Tim especially.
