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August 2024 by Jonathan Jonah
Not an easy location to get to. No drive-thru. And no ATM.
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September 2023 by Joshua Strano
Josh is the best! Staff is awesome
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August 2023 by Collin Kozak
All the staff were extremely friendly and helpful. I recently switched from TD, and the difference is night and day.
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April 2023 by Michael Paul
Looking to start a new account. After waiting on hold for over 10 minutes I decided I wasn't interested. My guess is that banking with them would be a nightmare.
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December 2021 by Randell Buchanon
The best bank I have in a couple of years!
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November 2021 by Rion Bailey
Started going to the Farmington Ave branch in 2018 because my previous employer pays through this bank. Mr. Marlon introduced himself and encouraged me to open an account there. Best decision ever, am now a proud business owner with help from this bank and doing well. Not to mention the the staff. Customer service satisfaction like no other bank (PRICELESS).
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October 2020 by Alexa Kebalo Hughes
Cannot say enough about this Liberty Bank branch and their attention to detail, stellar communication and proactivity to creative solutions. Everyone at this branch under the direction of Marlon Shields is extremely friendly and helpful. So thankful to be banking with the best at Liberty Bank!
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October 2020 by John Morris
Sooo pleased with Marlon's work. I would bank with him anytime and have recommended him to family members.
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October 2020 by Tom Sienkowski
I've used Liberty bank for years for all our banking needs. Marlon and his team have always been eager to help with any questions we may have had. They also help me apply for a PPP Business loan. I look forward to working with them for years to come.
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October 2020 by Sandra Kelsey
Marlon Shields the Manager at Liberty Bank has made my banking experience second to none - he is knowledgeable, thoughtful and has made banking much easier for me and my clients. Thank you Marlon!
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December 2019 by Caleb Jeffery
Liberty bank was a great bank. The bank has changed. They started buying other banks. When they did this there customer service that you call is not helpful. I have changed numbers and my address. I am able to give them my old number and address. The customer service representative says every time they cannot change my phone number or addresses only i can. They use to be able too but now they can’t. They tell me i have to do it in there app or website. I go to try this. But both the phone and addresses required i receive a verification to my old number for the phone number change and I can’t do this because i don’t have the number anymore.
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August 2019 by Vincent Sapone
Switched to Liberty from a large global bank that had been consumed by another large bank and offered horrible customer service. Much happier with Liberty for the past year or so. I hope they don't get bought up or merged with another bank like United and Farmington did.
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October 2018 by Carmen Harriott
Very friendly. Quick to solve issues
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September 2018 by joshua tiede
Banking can be confusing and tough at times. I recently had an issue that I was very upset and frustrated with , as well as slightly confused even. Marlon and Josh in the West Hartford branch worked with me to have the issue resolved. Their customer service and help was great!!
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August 2018 by linda goldberg
I switched to Liberty for my Business and Personal checking 3 years ago from a bank I had been doing business with over 20 years. Did not like other bank's management. and what a difference in service between the old bank and Liberty. It's a joy going in everyday and seeing smiling, welcoming faces. I've urged others I know to switch.....
