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March 2024 by Anne P.
Every single time I have come into this Ace Hardware, I have left with a huge smile on my face and completely satisfied. As a 20-something who moved away from home, the staff at this Ace Hardware has become my go-to for questions answered, tools for my seasonal gardening and small things such as a change in my car key battery. The staff is so beyond happy to help and it's the small interactions that I consistently have there that keep me coming back!
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October 2023 by Gary B.
Not only is this a great place to get whatever we need, it's an ideal fix it shop for just about anything. Why only 4 stars? If the old timer who works there is unhappy he should retire.....yes we heard your sarcastic derogatory comment on our way out.
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October 2023 by barbara
Great hardware store, fantastic stock, very helpful, and wonderful wood floors
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October 2023 by E.T. P.
We shop at Larsens regularly and have always been satisfied. Well, today they kicked it up a notch when I visited the store to purchase batteries for two key fobs. As soon as I walked in the door, Michael greeted me with an upbeat, attentive, and genuinely friendly disposition. He proceeded to find the batteries for me, and then he took care of changing them out. For Michael, I'm sure that this falls under the banner of "It's all in a day's work." But, what made all the difference was Michael's attitude. He was positive, proactive, helpful, and certainly a pleasure to work with. That kind of good old fashioned customer service will make any business a standout.
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October 2023 by barbara frey
Great hardware store, fantastic stock, very helpful, and wonderful wood floors
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September 2023 by Greg Shimer
Cannot say enough good things about the team here. They went the extra extra mile to help me get a screen for my window done. You never see this level of service and commitment from the big box stores
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September 2023 by Joseph Adamski
Took delivery this morning of a lawn mower. Very efficient and nice.
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July 2023 by Christopher D.
A incredibly pleasant experience when purchasing a new grill. Mike and team assisted from start to finish and even helped me load into car. Thanks!!
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July 2023 by Andrew G.
By far the best grilling and bbq section I have ever come across. Hats off to the manager.
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April 2023 by Tracy S.
Every day after work, my dog mom and I walk through the center and we always have to stop at this store. The people are super friendly and always have a pet and a cookie for me. They're on my must-stop list. Mom says they have a great supply and that she loves the beautiful old floor.
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April 2023 by Caitlin Cohen
I went in this morning to have a set of keys made. While waiting in line at the key station two employees started helping a person identify a washer instead of helping us and after standing there for a long time one of the employees looked over at us and said “Do you need something?” Not a single employee in the store greeted us or asked if they could help us find anything and the prices for everything were substantially higher than what you can pay online or at Home Depot and Lowe’s. The product selection in the store was better than what I had thought it would be but with the terrible customer service and high prices I will go somewhere else in the future.
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March 2023 by Darius L.
I came into the store a few weeks ago trying to find a part for my mothers Weber grill. My Mother lives in West Hartford and she's elderly and I visit her often. I was directed to "The Hub" for help. An associate named "Michael Lane" was there. Wouldn't look me in the eye, mumbled under his breath and after a quick few clicks on the computer, brushed me off and said "its not available, go to Home Depot" I felt insulted because I had the part on my phone with the part number on the ace Hardware website!! He refused to investigate further and Dismissed me. As a result I left the store. I will never go back. I felt the associate was condescending, passive racist and looked at me with a look of disgust that I couldnt bother him. It was quite apparent. As both a Black Man and Jewish as well, I expected far better from this Ace Hardware in West Hartford. The associate and my experience was the worst imaginable. I hope some manager reads this and resolves it immediately.
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March 2023 by Sarah Mahon
The Helpful Hub fixed my tool and taught me how to fix it myself going forward. Highly recommend this place.
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February 2023 by Carolyn W L.
My canister vacuum needed a new plug which various family members thought they could install. I bought a plug at Larsen's Ace. It was difficult separating the wires and removing insulation from them. I called Larsen's to see if they had a person who could put the new plug on the vacuum. They said, "Of course, just bring it in before 4 pm," which I did and one of the nice men installed the plug while I waited about 15 minutes! I was flabbergasted when they wouldn't let me pay for this so appreciated service. They said, " you bought the plug here." Btw, they're are so helpful and patient plus they educate you when shopping for light bulbs.CLevine West Hartford
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December 2022 by Ashley Dingee
This is my first time visiting this particular store and it won’t be my last. I went in to get a key copied and the staff were very friendly. The customer service was excellent and staff provided me with knowledge about locks and key types. I was in and out of the store very quick as well!