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November 2023 by David & Michelle Rak
First of all, I write this review in this context: I've shopped at Jos A. Bank over the last 20-25 years on an infrequent basis but enough to say I'm a customer. I've also shopped at multiple locations in multiple cities as well.In addition, while I haven't read into the 1-Star reviews, in a thorough way, I'm surprised there are so many of them with this specific store. In fact, I get that people have bad days, but the managers of the store, Raegan & Maxwell, are extremely professional and attentive to the needs of the customer, so there's the rub for me and the other folks I've interacted with are most courteous.I am also quite a particular & demanding customer, for which this hasn't been an issue with this store, and for that, I write this review out of loyalty & gratitude.Raegan, a Manager, and Maxwell, her counterpart and also a Manager, in the multiple interactions I've had with them, were always on-point and intuitively understand what I need, especially given that I am always visit in a rush and with "my hair on fire." They always calmly listened to my needs and tried to assist with whatever my goal is for that occasion's store visit.On the last visit, I was in need of a "performance-style" dress pant because I was tired of trying to go the cheap route (through Costco or other vendors) to get something that could be dressed up or down. She knew exactly what I was looking for, suggested their Traveler Performance slack, which was true to form and exactly what I needed. The paints are durable, have a beautiful sheen to them, could be worn with a button down & with or without a jacket, have an expandable waist (not old people talk here; just saying bc my weight fluctuates with intermittent fasting).The end result was a store visit of less than 15 minutes, receiving exactly what I desired because they had a clothing solution to match, and to top it off, I also had enough left on my gift card to take home a nice tie.Thank you, Raegan & Maxwell. Thank you, Jos A. Bank, West Hartford. Keep up the great, attentive, hard work, and don't let the naysayers get you down. I appreciate your store and your service.Therefore, I highly recommend this Jos. A. Bank, and should you ever have a problem with your service, Raegan & Maxwell, Managers, would be happy to solve your issue & concern.Great work all! Our best!
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November 2023 by Edward Pease
Very helpful! Sport coat I was looking for was not on the rack. So they shipped it to my home.
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October 2023 by Bethany Young
The West Hartford, CT is the only store within a 2 hr radius of us. My husband has gotten multiple wedding suits (both purchased and rentals) over the past few years and he has yet to have a correct order or easy process. Each time he has received a wrong item despite there being a specific wedding code that shows exactly what it should be. He’s also had measurements be so off that he’s had to go back 3+ times until it’s right. We definitely will never shop at Joseph A personally.
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September 2023 by Alison Greenlaw
We rented a tux for my husband for a wedding. Out of the four trips we made to the store, they were terribly understaffed three times. We waited a long time to be helped and then the people helping us were dividing their time between multiple customers so we really didn't get great service. When we got home from picking up the tux, we discovered the pocket square was missing. They were able to find one but it required an extra trip to the store which was annoying. Overall, not a good experience. We will look for other options next time.
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September 2023 by Ted G
The person that was fitting me did a less than job, was more than happy to take my money and tell me that my suit would be in next week. Three weeks later no suit, no call and I called in for a refund. At least they were prompt about that. I can not recommend this place.Reply: Fixing the problem will fix the problem, as for me, this was probably the last suit I would have ever bought as I plan to be buried at Arlington in Uniform. Train your people a lot harder than you think they need to be trained.
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May 2023 by Mark Nenninger
I stopped in Wednesday, April 26, 2023. It was approximately 5pm in the afternoon,. I picked out a navy blue suit, shirt and tie with NO help from the staff. The suit was $475.00 shirt and tie another $100.00. I ask the clerk if I can have this suit tailored and that I need by Tuesday May 2, 2023 for a wake and a funeral. Jo.A. Banks stated they could not accommodate me that it would take 10 days. So where does a man go to get a suit tailored in a hurry? I will tell you. Daswani Men's Clothiers on Farmington Avenue In West Hartford, CT. These guys are great!. I walk in, stated my business and I was measure for a new suit and I am picking it up today Tuesday May 2, 2023. Daswani has a sense of style and urgency to help out a customer. Not Jo A. Banks! I asked the clerk over at Jo A Banks where I can go to have a suit tailored. He stated he did not know.
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October 2022 by K C
Very professional. Very nice clothing. Excellent service.Attentive to what i needed.Excellent alterations. Made me feel like a Rock Star.Fair prices.
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October 2022 by Mike A.
They were very nice and helpful as I needed a sport coat for an upcoming meeting. Found a good one quickly. A little pricey, but a good jacket lasts for decades.
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October 2022 by Julian Serrano
Helpful staff. A nice free membership to join. Great deals on suits,ties, and shoes. I love all of their ties. Great solid colors, patterns. They go an extra mile to order parts of suits for us on delivery if they don't have it in the store.
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September 2022 by Shaun
Really disappointed in my rental here for my buddies wedding. When I first tried it on the suit the pant legs were a good 6 inches short requiring me to come back for a 3rd time. After being ensured everything else looked good I picked up the suit the day of the wedding. After seeing the photos it’s hard to tell we were all wearing the same suit, fits were terrible and no cared the next day when I dropped it off even when they agreed after showing the pictures. Look elsewhere for your special day if you want the pictures to look good.
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September 2022 by Henry Lopez
Interesting merchandise available. We didn't purchase because just looking. It seems like the prices are better than average.
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August 2022 by Amanda Brewer
My husband bought a pair of shoes from Jos. A. Banks and 4 weeks later, the bottom came unglued and broke loose. So why is this a 5 star review? It’s because of how Jeff took care of it at the West Hartford store. We didn’t have a receipt and didn’t realize we bought the shoes at the Glastonbury location. After discovering that the clerk at Glastonbury never set up a profile, we called the Glastonbury location and put them on speaker. Fortunately, Jeff, at the West Hartford location was able to talk the clerk through locating the sales record by going through the transactions on the date of the sale. The clerk at Glastonbury was ready to just tell us “sorry, can’t help” but Jeff really saved the day. The Glastonbury clerk was actually irritated that it worked out for us and my husband got his shoes replaced. The moral of the story… if you need to shop for men’s clothing, go to Jos. A. Banks in WEST HARTFORD. Avoid the Glastonbury location if service matter to you. :)
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June 2022 by Brandon Wagner
The lady who “helped” me was extremely short with me and rude. I made eye contact with her as I walked in and she went to the back. I then stood around waiting for help until finally a person helping another guy asked if I’ve been helped yet. I say no and he gets the lady who then reluctantly takes me on as a customer. I already had the pants in hand that I needed and just needed them to be measured for tailoring…very simple. The entire time she was extremely short with me and even when I asked if I can go get my suit coat from my car to make sure the blacks match she tells me that I can’t take the pants out of the store in a very odd tone (like I don’t already know that) I was going to give the pants to my wife to hold who was standing right beside her but I gave it to her since she was so direct about it. I go make sure the black coat and pants match and proceed to buy the pants that I needed. She then checks us out and doesn’t say anything after I pay and say “Thank you”. Just a very unpleasant experience with a very awkward assistant. I don’t want to assume things but I am a younger black man, so it’s possible that had something to do with it. Whether she has some type of bias or is just extremely awkward, that associate has no business working in customer service and made my experience here very negative. It will be the last time I’d ever step foot in this store if it’s not a pick up order.
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June 2022 by Loida Scott
Love their ties. They had a great sale so I bought a whole bunch to gift to friends and two for myself.
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May 2022 by Jason Richards
I visited this store on 4/4/22 & was fitted for a suit for my cousins wedding from Jeffrey. The entire transaction was going very smoothly until i tried the pants to the suit on & that is when Jeffrey very inappropriately groped my inner thigh. I felt so uncomfortable i ended up not purchasing anything & would not recommend anyone going to that store especially getting fitted by Jeffrey.
