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February 2024 by Geoffrey Tancredi
They have consistently taken care of my car for the last 6 years. It’s been easy to schedule and get in the door quickly with them. Every time there has been a thing wrong with my car, they have been great at identifying it and working with me to establish how I want to go about having it addressed.
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February 2024 by rhonda grice
Harold and his team were excellent!! Really saved the day!! Thank you!!
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February 2024 by delores hardnett
Customer service is greatDo not wait long
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February 2024 by Mohamed Arif Alli
Had an issue with my hood .. my guy Alex in the front came out himself got it sorted out for me less than 5 mins great place and service
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February 2024 by Pablo Lopez
Worst place to buy tire need to match
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January 2024 by Kaara Koplowitz
I am very overdue in posting this review but needed to share the wonderful experience I had on October 17th. I brought my car in for a tire patch. While I was waiting an elderly women came in. She had been in an accident, was 45 minutes from home and would not be able to drive her car that day. She asked the Assistant Service Manager to call a taxi for her. After trying multiple cab companies with no luck, Alex went over to the women and explained Uber. He sat with her and walked through how to use it, the safety features and ensured when her Uber arrived that she got into the proper car. To say their customer service goes above and beyond would be an understatement.
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January 2024 by Julie Toce
Great customer service!
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December 2023 by Charles McCree
Service Manager Rick is great! Great service, highly recommended
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December 2023 by Yinon Levy
Great service by the front desk. Felt the cost could be a little less.. Did a puncture repair with rebalancing the wheel for about $44.
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November 2023 by Julio Martinez
Bad service. got 4 brand new tires for my escalade. A week after i took it back to them due to steering wheel and dash board shaking at around 70mph. Told them not even with old tires my car was doing that. They said the balance is good, due to the aftermarket rims i have i need tk install wheel centrix. (To keep the wheel right on the center of the hub) i was like alright. Took it somewhere else installed the wheel centrix in all 4 tires and still doing the same thing. Took it back to good year amd they said my balance is good i need to chance the wheel bearing amd gave me a quote for $1,200 for both sides.i didn't do that. After another month or so i took the car to a fiends of mines that has a shop for an oil change and i mention all that to him. He said alright, let's see what i can find. He took all 4 wheels off of the car put them on the balance mashine and all 4 wheels were out of balance. Like badly. Not even by a little bit. Smh. I paid $1,400 for 4 tires and they tried to scam me for another $1,200. Not good. Thanks to my firend my car rides like a dream again.
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October 2023 by Kelsie Bissell
Great experience! The store manager Harold has excellent customer service and their repairs were quick and cost effective. I would definitely recommend this place.
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October 2023 by Hernandez- Carriòn
Worst experience ever. I scheduled an appt. for 7:30am and as of 5:45pm it was not ready. I scheduled appt. for oil change, tune up and diagnostic check. I called and was told the technician has been busy all day and hasn't gotten around to my car. I had a scheduled appt. Like what you mean! What's the point in scheduling appts. if they are not going to adhere to appts times. Ridiculous!
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September 2023 by Yo Chi Lin
The crew at Goodyear in West Hartford is great; service is fast and courteous. They've always taken the time to listen to any questions or concerns that I've had, and gone out of their way to help. Additionally, they've never been pushy about sales or upselling anything to me. I'm glad to have found a shop in the area that I trust.
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September 2023 by Alexandra Hernandez-Rocha
I would just like to publicly thank Goodyear West Hartford, the manager, and their kind workers. They took care of my car and made sure to take their time with any questions I had. Everything was reasonable, and was done efficiently. I’ll definitely be coming here for all my future car concerns since it was done with such ease.
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September 2023 by Kimberly Meister
It took a bit longer than expected; however for the end result of safety, it was well worth it! Both the manager, Harold Williston and the mechanic were awesome, describing everything that was going on and also showing us the physical parts that were really bad! Thanks for making our car safe!
