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January 2024 by Mark A. Greenstein
I needed some help with my 6 watches. Glenda at Gem was wonderful; we arranged for how I would get my watches there and she called the next morning that they were all done. Kind, thoughtful and at an impressive price and quickly. My new “go to”!
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November 2023 by Tracey Cugno
Truly amazing customer service. I grew up near Gem Jewelry and am so pleased that they continue to strive for and attain excellence. I stopped by late yesterday for a battery for my mother's watch, and it was replaced by Glenda in no time. A ring with incredible sentimental value was also repaired right before closing (needed to be re-soldered and enlarged). The manager Cheryl was so attentive and went out of her way to try to make this happen for me. I own two service-oriented retail locations myself (optical / sunglass specialty), and we often help with repairs in real-time, so please know that they really "wowed" me. I was delighted to be treated with such professionalism, warmth and sincere desire to help. Thank you Glenda and Cheryl. Best, Tracey
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November 2023 by Pete Dripchak
My wife and I went to Gem Jewelry, West Hartford, to see if they could repair or replace the very tinny chain on my wife's cherished necklace. The store staff were exceptionally friendly and helpful. In about an half hour, they were able to solder a new small clasp to the necklace chain and then put the necklace around my wife's neck. She nearly cried.Pete and Judi
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November 2023 by Barbara Samberg
Gem Jewelry is the jeweler to go to. They will replace a watch battery for free and not try to sell you anything. However, it is hard to resist their beautiful selection. Glenda will be most helpful with your selection.
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October 2023 by Barbara Valentine
B o y was I ever surprised today at Gem Jewelers! My watch battery was changed FOR FREE! WHAT!? The two crew members let me know if I had any old silverware or broken pieces to bring them in for cash..
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October 2023 by Anna Petronio
My husband and I both got our wedding rings from Gem Jewelry and were SO pleased with our experience with Glenda and Michael. Every single time we stop by, we are greeted like family and they clean our rings at no cost! Glenda helped me create a beautiful custom wedding band and helped my husband find the perfect ring size.Before our wedding, I stopped by to get my rings cleaned and Michael helped me pick out an absolutely stunning wrist strap that I had put on my husband's grandfather's watch. I surprised him with it on our wedding day and he was beyond excited.Thank you Michael and Glenda!!! The best!!Photo Credit: Shaina Lee Photography
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October 2023 by Cheryl N.
My husband and I used Gem Jewelry for purchases since the 1990's. This weekend, I ended that relationship after a horrible experience with my engagement/wedding band set. I had a prong break off my engagement ring in Dec 2022 and I brought my ring (from out of state) to be repaired. First they tried repairing just the one prong, (which broke after one week), and then I paid for Gem Jewelry to reset the solitaire with a new head. That head lasted 7 months before another prong broke. I was told by Michael that it was my fault, it would be yet another $260 for a new head. I traveled again out of state to get to CT, thinking that I had a relationship with this store. I asked if they could lower the solitaire setting to match what I had originally because the new head sat significantly higher than my original setting. Michael was visibly annoyed that I was "creating work" by making this request. He said he wasn't confident he could find something but he would try. I picked up my repaired ring this weekend and I am completely dissatisfied. The solitaire diamond now lays flat on my finger, not raised in the slightest, not allowing any light in. It is most definitely NOT what I requested, and I am now searching for a new family jeweler who listens to his customers. Spend your money elsewhere and find a jeweler who is willing to listen to the customer.
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September 2023 by Monica Belus
A family member recently recommended Gem Jewlery, as I was seeking a jeweler to reset a family heirloom. I met with Michael, and he provided excellent and attentive service and truly exceeded my expectations. When jewelry needs arise in the future, I will absolutely continue to seek the outstanding service of expertise of Michael at Gem Jewlery.
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August 2023 by Courtney Appell
Absolutely love Gem Jewelry! The best neighborhood jeweler. Top quality selection and service. Everyone is helpful, knowledgeable, efficient, honest, and kind. We've had multiple vintage family rings repaired here and also got new engagement rings + bands for our upcoming wedding. They do it all! Wouldn't go anywhere else.
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July 2023 by Abigail potter
A huge thank you to Cheryl for being so kind while helping me pick out my dream ring! The customer service was excellent. Michael also did an amazing job helping me pick out the perfect diamond and choosing options for the setting. I plan on coming back to Gems next time I need anymore Jewlery!
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July 2023 by jonathan chung
"Ask for Mike"My wife and I were treated each time with kindness and honesty. We just bought another ring for our 30th anniversary and ,again, as expected, Mike took his time to explain and showed us all the options. We bought more than just a special ring. We were treated like family. Thanks Mike!
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July 2023 by Brian G.
Highly recommend Gem Jewelry! Mike was fantastic to work with. Got the exact ring I was looking for, at a fair price. Mike has years and years of experience and never makes you feels pressured.
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May 2023 by Jaime Mojica
Great service, everyone is very friendly. They have a good collection and you can also request pieces from the catalog.
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May 2023 by Lauren Mazzonna
My fiance and I had the best experience at gem jewelry. Very professional and wide selection of diamonds and bands. My fiance got my custom radiant cut ring without any issues and Mike did a fantastic job at listening to our wants and needs. Can't say enough good things
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November 2022 by Paul A.
Gem jewelry is a wonderful store with many amazing beautiful items. Although what makes it truly stand out is it's staff. Recently visited this location to have a ring repaired and was greeted by Michael which had a wonderful personality and presence. He was very kind, easy to talk to and welcoming. Being new to the west Hartford area, means finding reputable businesses as well as make valuable connections to ultimately feel comfortable and content. Gem is the kind of business which truly lives up to its name.. it's truly a gem to the community of west Hartford. Thankful for finding an amazing trust worthy jeweler near by!