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November 2023 by Alanna M.
Yikes.It's notable I've come here more than a handful of times and haven't previously had any issues. The common denominator in all of those previous instances is that I didn't require any assistance.Today my family needed to speak to someone to buy doors and initiate door installation service. We were told two people were working the area who could help us. We waited patiently for over an hour - we were never even given the opportunity to ask how long the wait would be. In fact, the person working the area (who was helping 1 other person the whole time) only acknowledged our presence when he somewhat rudely told an older gentleman he would have to wait to have his question answered because we were next. Ultimately we decided to leave and will likely not be coming back.
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October 2023 by Sayorra R.
Went in to fix and buys some doors.This store had everything I needed: Wood metal fence and two doors for self install. Didn't need to look around like people seem to say. There's employees everywhere waiting to help out. All you got to do is look. They have supplies well stocked too.No problem with this here store. I like it.
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August 2023 by Rosario S.
The most unfriendly staff. I said hello to one employee, (guy collecting carriages) and he just looked through me and ignored me. And yes, he definitely heard me. Then the cashier looked angry so I said hello and tried to joke with her as she rang up my stuff. She just rolled her eyes, said nothing and sat there. This isn't the first time the employees at this store were horrible. It's routine and apparently accepted by management. There are other choices for improvement stores so I'll be giving them my money from now on.
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July 2023 by Jose M.
The absolute worse HD by far!!! They NEVER are staffed and no one is ever available to answer questions. Placed a online order to store and they sat on it for hours! No one even attempted to pull the items by end of day. The order just sat there. I ordered it there because I was gonna be in the area and what a waste of time. I canceled my order and placed it at the blue box store and they had my order ready in a couple hours. This store is so hopeless. I avoid it like the plague and dread going even when I almost don't have a choice. This store has been like this for years and no one seems to be interested in changing the culture there.
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June 2023 by Dara W.
OK customer service is non existent. Being polite is not the same as being helpful. I was self checking and found that there was a missing UPC code. So I asked one of the two "workers" who were at the self checkout help area if he could help me. He told me I needed to go get another one with the UPC on it. I asked if he meant I was to do that, and he said yes and pointed. Then he went back to chatting with his co worker. BTW I was the only one on line mid morning on a Thursday. I will say he was VERY polite and wished me a good day after I sarcastically apologized for interrupting his chat. But again, that didn't actually help me, at all.
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May 2023 by Tim F.
I had a sudden influx of wasps at my house and needed to find an indoor-safe wasp spray. I haven't purchased such a product in the past and I had wandered around the store for a bit, through the garden center and the aisles nearby. The frustrated, overwhelmed, and bewildered expression on my face probably conveyed my stress at trying to find the right product in the early morning on a Saturday, and a fantastic gentleman pointed me in the right direction, and actually knew about the products on the shelf. Huge thumbs up for making an otherwise frustrating experience a very positive one.
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May 2022 by Meghan R.
Stay far away. This Home Depot literally made me never shop at any Home Depot stores or online ever again.I placed an order for 40 bags of mulch and 15 bags of top soil. It was due to be delivered on a Tuesday. Around 1pm on that Tuesday, I received 40+ text messages saying my order is ready for pickup. Then I received 3 emails saying my order was delivered, followed by an email saying my order couldn't be delivered.Confused, I called the main customer service line for Home Depot. They called the store and the manager told them everything was fine, there was a glitch in their system. It would still be delivered that day.Well, Wednesday came and no mulch. I called them and they said the delivery company they use never picked them up. The manager took pictures of my order at the back of their store.SEVEN phone calls later which amounted to about 2 HOURS of my time passed. I canceled the order but because the delivery people marked it as delivered when it WASN'T, the manager at the store had to escalate it to some help department.It is now Thursday evening. I called and spoke to a woman at the Home Depot main customer service line. She told me it has been refunded (would have been helpful to know that but no email, call, nothing) for the total for the mulch and soil. She told me that the delivery $79 fee could NOT BE REFUNDED. I asked why, when obviously I never even received my order and this was THEIR FAULT. She responded that's just the way it is and to call the store. Furious, I asked to speak with a manager. After waiting for a manager for 15+ minutes, obviously I hung up.I called the store and spoke with a wonderful manager named Yvette. She is the only kind and compassionate person that has half a clue what is going on that I've spoken to in these 7 calls (did I mention the previous manager at the store actually hung up on me?). She tried to refund me and couldn't. She told me that the main Home Depot customer service needs to refund it, because it's not their fault. I told her they told me to call the store and she was obviously annoyed with that answer.Now she is calling headquarters trying to get my refund. I may get a call back but I'm not expecting it at this point. I'm sure tomorrow will be phone call numbers 8 and 9 and another hour of my time wasted for a $79 delivery fee for an order that NEVER LEFT THE STORE.Seriously, something is majorly wrong with this store. This entire ordeal happened probably because some delivery guy decided it wasn't worth his time and effort to load 40 bags of mulch and 15 bags of soil onto a truck, so he just marked it as delivered. To whoever did that, shame on you.
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January 2022 by Jennifer Paixao
They had everything that I needed today I needed quite a few bags of mulch and all the colors red, brown, & black. I also picked up a really cool plant that I never seen before! And I also got the paint that I needed for my back hallway everyone that works there is very nice and helpful!!
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January 2022 by Sanga Yoon
Countless plants and many other garden materials. What a happy place ??. ?????
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January 2019 by Alan Cohen
Be wary of anything at the Home Deport. Many items I have bought there were of poor quality from paint to a lawn mover to a freezer to most recently a washing machine. Low paid employees are of little assistance.
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January 2018 by Tricia George
Standard Home Depot. Good customer service and super knowledgeable about all stuff house. Minus one star for limited selection of organic growing medium.
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January 2016 by Greg Kirby
Typical Home Depot with the normal variety and prices of goods. Decent Christmas Tree variety during the holidays. Staff can be hit-or-miss in terms of their helpfulness. They are usually helpful, but not always knowledgeable.
