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January 2024 by Richard R
Dishonest,My wife was waiting for a package and the updates were getting “package is in hold. In hold for about a week, then the package got lost and then marked that was delivered days before they say that it was lost. They mentioned the day and time the package was delivered and when I looked at my cameras there was no activity at the time they said they made the delivery. What I'm assuming is that a manager to resolves the issue he ordered to mark it delivered. IREESPONSIBLE AND DISHONEST!! ?
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December 2023 by Tristan Evarts
I almost never write reviews on anything, this is certainly the first - but the mind-numbing level of seeming incompetence that has ensued leaves me no other choice.I have been twice told I failed to get a delivery because no one was home while I was waiting on my own couch, for the courier to make the drop off. The courier neither rang the door bell, nor knocked on the door. I received an unidentified phone call and when a minute later I went outside to check, there was never any courier there (I don't even know if they stopped at my house). I called back two minutes later and never received an answer (maybe this is by default). Customer Service was unsympathetic and border-line rude and dismissive.If I could give zero stars, I would. I've used DHL before and found it adequate, but this time...I cannot recommend ever using this service again.
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December 2023 by Jenn Deforge
I have been waiting for my package this entire month. It was supposed to be delivered on the 5-6th then the 14th..then the 19 and 20th ...I mean come on what's up? It is literally 45 mins. Away from me since the 17th but still nothing. I have contacted you guys 9 times in the last 3 days. Each time promised new lies. Oh you'll get it by end of the day. Then next day the same thing. Then they opened a tracer and now I still have nothing over 24 hours with that tracer and nothing. Really weird thing they were trying to get me to not sign for my package? Why? I'm here all the time caring for my children....who these gifts are for....please please please don't let my kids wake up without gifts on Christmas. If this gets reminded before Christmas I will fix the review. Please feel free to contact the medical above it's the one associated to my acct.
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December 2023 by michael boudreau
Our family now has no gifts for half of our children. Due to dhls strike and horrible management. We were going to drive the hour and half today to pick up the package ourselves but just was told they sent them to local post offices even though my package was a designated sign only!!!!!!!
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December 2023 by Jennifer Lacy
Mile from my house but can't deliver and they don't deliver on weekends??? Nothing express about this. Hate DHL
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November 2023 by Carolina Borges Cavalcante
DHL in west Hartford was fantastic. The lady was extremely professional and very attentive and informative. Thank you.
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November 2023 by Marisol Cintron
Ashley from the west Hartford location is the best she has great customer service and deserves a promotion! You rock Ashley thanks for the help
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November 2023 by Nick Ramirez
They don’t give you a delivery window and won’t automatically try again if you’re not home when they first try.
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September 2023 by Hogan Michael
Yesterday during the rainstorm I had a female driver come down my driveway and did a 360 in the parking lot. Unfortunately she had to use a part of the lawn. Too lazy to back up and do it the right way. Stay out of my driveway. Bring your package down from the highway now.
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August 2023 by Elysée Habimana
Half the price cheaper than UPS and FedEx when shipping documents international. Great customer services too
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June 2023 by Bledar Agastra (DJEddyProduction)
Fast , precise, professional..only that i hoped there were more offices spread around..i have to drive 30 to 40 min every time..
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June 2023 by Bledar Agastra
Fast , precise, professional..only that i hoped there were more offices spread around..i have to drive 30 to 40 min every time..
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June 2023 by Faevea Benton
Only put a star so I can say how this place always delivers my packages to the wrong place. I always have issues with this company.
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April 2023 by Lizzie Chapman
Melissa was great assisting me in my lost package. It should be arriving soon! Saved my little girls birthday party. Thank you Melissa
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April 2023 by Hannah Kardys
Melissa Chasse goes above and beyond. Always taking the extra step to make sure every customer is treated to its highest standard. Always a positive experience working with Melissa.
