Cricket Wireless Authorized Retailer in West Hartford is highly praised for its excellent customer service and competitive prices. Customers appreciate the store’s focus on helping them find the best deals, often saving significant money compared to other locations. Many reviews mention that staff members are friendly, patient, and professional, going out of their way to assist with phone purchases, plan options, and troubleshooting. One customer highlighted how the store saved them about $130 by providing a better deal, including free headphones with a new phone. Others praised staff members for their helpfulness when porting numbers from other carriers or resolving issues with phones. The store offers a variety of plans, including unlimited talk, text, and data, with no annual contract required, making it a flexible choice for different lifestyles. Customers also value that the staff offers ways to get discounts and help customers find the most affordable options. Overall, the store is regarded as a trusted and reliable location for purchasing phones and plans, with staff members dedicated to providing quality service and ensuring customer satisfaction. Many customers express loyalty to this store, citing it as their preferred Cricket location.
Great overall experience, the new store manager and rep are both fantastic. Store had great energy and they helped me switch from metro got me a free phone and saved me money on my monthly bill!!
Highly recommended especially over the other crickets in the areas this one stands out
November 2021
Great customer service from both associates i had contact with today very knowledgeable and went out of their way to resolve the problem I had with my phone.
December 2020
Best customer service, the other Cricket store in the park st was horrible and Max and everyone else there helped me so much.
