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August 2023 by Kate Coniglione
Great location, staff is always nice and helpful
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June 2022 by Nilay Mohgaonkar
I didn't realize until today that I had been taking the customer service in this branch for granted. I had to visit the Farmington branch (since it was nearer) twice and my experience there was horrible. After being disappointed there, I called this branch and they said they can assist me at a short notice without any appointment. The staff here is awesome and the bankers are knowledgeable. Their willingness to help reflects from their behavior. I'm sure I will always visit this branch even though it's farther for me from other branches.
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May 2022 by Tiffani Poinelli
Great service always!! Extremely personable and I actually love coming in to see them.Mike is fantastic! Great friendly worker and so is the young woman! Love the place more than any other bank I’ve been too.You don’t get customer service like this at other banks.
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May 2022 by Douglas Faggiani
Being a business owner, we look for financial institutions that makes our lives easier not making it more complex. Chase especially this branch, has fulfilled and exceeded all check marks. Transparent, thorough, making sure transitions are smooth, always available to clarify. You get all this with a smile. Thank you Manny and Jeremy for what you bring to the table and your branch!
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January 2022 by Aurel Zemblaku
Always very helpful staff. Exellent Service, always very responsible costumer service, in my opinion they deserve 10 Stars, I don't know how some people have left one star.They are always super helpful.
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December 2021 by Art Mechanical
My account opened up smoothly, great service at the branch. It took just a little time than usual for a deposit to clear however everything going well now. Recommended doing business with Chase
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December 2021 by Keisha
This location is the best location I’ve been to since I been here in CT. I went into the branch downtown Hartford and it was like a ghost town. I decided to leave and I’m happy I did. There was one banker that literally walked by me maybe four times and said absolutely nothing not even a greeting. RUDE!!! I left and came over to the West Hartford branch and I’m happy that I did! They have it all great staff great attitudes, attentiveness, awareness, a parking lot for customers. I had a wonderful experience, if you want to be treated like a loyal customer use a couple extra miles, dollars, footsteps lol or whatever will get you there and I guarantee you will leave with a smile. ☺️
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December 2021 by AAAE family
My account opened up smoothly, great service at the branch. It took just a little time than usual for a deposit to clear however everything going well now. Recommended doing business with Chase
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November 2021 by Edwina Mik
Emmanuel Gomez and Joseph Raymond could not resolve my issue and branch manager Jeremy was supposed to call still not heard from themStay clear …. Chase bank will steal innocent peoples money by claiming suspicion of fraud… I deposited a valid check and Chase has held on to my money for over 2 months.. long hold times and incompetent customer service no progress has been madeThe west Hartford branch … Emmanuel Gomez DONT pick up their calls from clients. this is the only bank that problems cannot be resolved at a local .. Emmanuel Gomez the Vice President could not resolve my issue and promised to call.. attempted to reach them no one ever picks up.. this bank is not for every day working people .. Raymond Joseph
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September 2021 by Bill Lamirande
I recently opened my business checking and personal accounts here. Upon entering the branch for the first time, I immediately got the sense that I was in good hands and they valued my business. Joseph R. and everyone at the branch was extremely helpful and courteous. Highly recommend.
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July 2021 by Sandy G.
Wonderful customer service! Left Bank of America for Chase and will never look back.
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June 2021 by Keisha Bovell
This location is the best location I’ve been to since I been here in CT. I went into the branch downtown Hartford and it was like a ghost town. I decided to leave and I’m happy I did. There was one banker that literally walked by me maybe four times and said absolutely nothing not even a greeting. RUDE!!! I left and came over to the West Hartford branch and I’m happy that I did! They have it all great staff great attitudes, attentiveness, awareness, a parking lot for customers. I had a wonderful experience, if you want to be treated like a loyal customer use a couple extra miles, dollars, footsteps lol or whatever will get you there and I guarantee you will leave with a smile. ☺️
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May 2021 by phoebe shaw
I was greeted by no less than two people. I was asked what I needed and was directed to someone immediately. These people were respectful and friendly and super efficient.
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May 2021 by Honee Dew2
The online cust service system is horrible
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February 2021 by Michael Pearlman
Thank you Jeremy and Joseph for being so accommodating. Awesome experience every time. Highly recommended!