-
October 2024 by Wil Francis
Shurie is great. Wonderful experience
-
October 2024 by Yiming Zhang
Mike is a terrific guy. The mattress is good.
-
September 2024 by Chris Vlachos
Jeremy and the team were great. Solved an issue (with an online order) and got me the bed I was looking for delivered next day.
-
August 2024 by Debbie tyndale
I went in earlier this week to buy a new mattress and set up. I've had my mattress far too long and it was time to upgrade. I didn't realize just what an upgrade a casper mattress is. I went to other stores but nothing felt like what I needed. I went into casper and tried the snow max on anti gravity setting and I was sold. It felt like heaven for my tired joints. Shurei was awesome and walked me through the whole process with patience and kindness. Clearly she values customer service and satisfaction. Looking forward to the best sleep of my life!
-
August 2024 by Einnon Timms
Had a very pleasent experience, staff was very friendly and helpful! Got the Original Casper Pillow, it's held up better then any pillow I've had before! SATISFIED
-
September 2023 by Fidelis Basile
Very disappointing with the Casper service-the store manager at the West Hartford Store in Connecticut today 9/16 was laughing and rude to my inquiry about my delivery order-Casper uses RXO for delivery -they send confusing text messages Re delivery and then cancelled the delivery . No way to call the driver!We waited from 10-2pm on Saturday September 9th and September 16th.Worst Casper customer service in West Hartford Connecticut and no clear message from the Corporate Office support service.We are still waiting for our deliveryI will be writing to the corporate office for a full refund. I DO NOT recommend Casper or their delivery company RXO
-
August 2023 by Adrian Durlester
Had a great experience selecting a new matress at this location. The salespeople were helpful and not in any rush, allowing me to really try things out. Have had my new Snow matress and Repose from for a month now, and could not be happeir with it. (Do watch out for Casper sheets-they are very wrinkle prone, but I ordered those online, not thorugh this store!)
-
August 2023 by Adrian D.
Helpful and friendly staff, allowing customers to take their time trying things out. Ultimately happy with their store, and with my Casper Snow matress and Repose frame which I've now had fpor a month. Best sleep this 68 year old has had in decades.
-
September 2021 by Mary Zavarella
We went to multiple mattress stores and we finally found the right fit here for a much better price! The comfort of the mattress is unmatched. If you hate it, you can return it and truly... the mattress has changed our lives!