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November 2023 by Tim Burruano
My Lexus had front end damage. Car craft was able to put a new bumper on, fix the damage underneath, they painted it and got it back to me fast. Car looks just like it did from the factory. Couldn’t be happier with the results.
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September 2023 by Karolyn M.
Car Craft was the tow service that picked up my car after and accident. I had a terrible experience with my insurance but John was awesome. He was patient as we waited to hear back from the insurance. He offered perspective that I was not getting from the insurance company that really helped me. Car Craft performed the initial assessment and the tear down and were always timely. My car ended up being totaled so I did not use Car Craft for repair but will use them in the future because they proved to be extremely helpful and knowledgeable. Thanks John!!
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July 2023 by Isabel Michalak
Al is a perfect professional and goes out of his way to help his customers to be able to drive safely and get the best deal. Cares about his customers! And they do honest work over there! Very helpfulService: Oil change
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July 2023 by Tony Piacenti
Just purchased a car from them. I got an awesome deal, and they went above and beyond for me. Not only did they register the car, but took it to emissions testing, replaced a headlight, changed the oil, and found a copy of the missing owners manual for me. I highly recommend them.
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July 2023 by Algert Corbaxhi
Bought a 02 tacoma with 80k. Drove 3 hours to pick it up. Did not let me testdrive on road just around the parking lot. Agreed on price and they told me they went through the car. Once on the highawy and wormed up the brakes started shaking really bad . Ok i said just brakes no problem. Stoped to fill with gas pulled the e brakes the cable snaped. I was already 30 min from home. After fillimg up more than 1/2 tank started laking. I climbed down to see from where i found a pin hole on the side. I got home and the next morning big puddle of oil by the rear diff. Insane brought if for a repair estimate and yes the truck that i bought to be ready on the road cost 2348 dollars extra. It was my fault for agreeing to buy i get it just be aware of the portugese guy really a scammer. Keep your eyes open before you buy from this shop.
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March 2023 by Dani B
We bought 3 cars from Al! He is reliable, patient, has a lot of knowledge about cars, and he will let a mechanic in the West Hartford area take a look at the car before buying it. Unfortunately, it is hard to trust people nowadays when buying a good, but fortunately, we have Al, so whenever we need a car, he is the guy. Highly recommend!
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March 2023 by Rainonneptune x
Car craft is the best auto shop ive been too after looking for a good first car the man who runs it, Al, is an honest and hardworking man who did all the paperwork so i didnt have to step foot in the dmv and replacement parts and DETAILING all for FREE on my 2008 nissan versa before selling it to me for an amazing price that I couldnt have been able to get anywhere else 10/10 would buy again.
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February 2023 by Matthew Swanson
John and his team are incredible. Would not go anywhere else for towing and autobody work. Thank you!!
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January 2023 by Tessie Jacob
Thank you to John and his son for their great service. I'm very happy with their customer service and the work they did on my car. I would highly recommend working with them.
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November 2022 by Carolyn Topol
My car's front end was completely caved in and Car Craft was able to do a complete and seamless repair in two weeks. The car looks better than it did before the accident! I would recommend Car Craft Auto Body to everyone who may come to need their services!!!Services: Body & Trim
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September 2022 by Tierra T.
My car got towed to this location, and I called the owner, John, to retrieve my home keys from my car that evening after a day of stress and anxiety. He pretty much told me it wasn't his problem, he didn't care, and I could call back 14 hours later when he was at the store and hung up disrespectfully. I contacted the police as they stated I would be able to retrieve my items. The police contact him and he proceeds to call me telling me it would be $50 to get my house keys. I began to state what the police told me directly, and he immediately cut me off and said "Honey, I'm not gonna argue with you" as condescendingly, passive aggressively, and demeaning as he could, and again hung up immediately. At this point the police agree to meet me at the location but prior to their arrival, another employee arrived to the shop as he was able to see us via camera. We explain only simply that I needed to get my house keys, and without hesitation, he offered to go get the store keys back from his house so he could open my car. He was so kind and gave me all of my valuable property back, not just my keys. I was grateful to the extent that I did offer him the money, but he refused stating he understood. His kindness and display of BASIC HUMAN DECENCY is the ONLY reason I've rated my experience as a 3. Otherwise, John is completely condescending and disrespectful. He also strikes me as untrustworthy as clearly he tried to make money off of me for an inconvenience that wasn't even his, and he overcharged me when I returned the next day and I don't trust he would have said anything if I didn't call it out. I let it go, but it needs to be stated because I was genuinely upset after he called me Honey with so much passive aggression, with the intent to belittle me. Had he not been so rude and disrespectful on the phone, I would have raved about the speed of process and the other man's service. Nonetheless, in person went much smoother and I was able to get my car back the next day. But who knows, maybe that's because the guy that helped me the night prior was there and greeted me when he recognized me. Side note: They do require cash payment for your tow fees, otherwise there is a 3% surcharge. You simply need your identification and the monetary fees to have your car returned to you.
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August 2022 by Eva
They did body work and painting. The job was beautiful. Very responsive and good turn around time. I would definitely refer others thereServices: Painting
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July 2022 by Maggie Sullivan
The service at Car Craft auto is outstanding. They gave us a fair estimate, completed the work in a timely manner, and exceeded our expectations. Very professional and genuine. Highly recommend!Service: Body & Trim
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May 2022 by Cassandra Geel
Friendly and knowledgeable staff, fair prices. Purchased a car here for my son, they came in on their day off for a repair so that my son didn’t need to miss any school or be without a vehicle during the week. The owner was great, he gave his personal cell number in case we needed to reach him at any time. Would definitely recommend.
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April 2022 by Kristen Snyder
We had a great experience at Car Craft! Al and his staff were so personable and made our car purchase seamless. Great place, great people! Would definitely go back.