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January 2024 by Tanya M.
STAY AWAY! California Closets is a disaster! The most disorganized, incompetent, mismanaged and dishonest company in the closet industry. We do not post negative reviews frequently, HOWEVER, after over 13 months of dealing with this company we have an obligation to post this review to warn others. Please understand we are not difficult customers. We're easy to deal with, have positive attitudes, and willing to pay premium rates for quality products and services... but this was a nightmare! Signed a contract for 9 large closet systems, for a significant sum, for our vacation home in Connecticut thinking we were paying premium pricing to deal with a professional and reliable business. Almost immediately issues began, too many to list here, so we'll summarize below. Misleading: Salesperson (Erica Heath) promised hardware and finishes not available, despite promising she verified everything before taking our money. This later required several compromises on our part. Salesperson promised to be onsite during installation but never showed, then was rude and unresponsive as issues arose. We were forced to communicate directly with an installation coordinator, among others. Forced to wait 5 months to receive our hardware compromise options (by email), and only after our countless follow-ups. Installation & Oversight: This business has systemic issues stemming from incompetence, lack of oversight and indifference. Installation took 10-months longer than promised. None of our issues were due to supply chain delays, they were all due to misleading business practices, botched installations, manufacturing errors, lack of basic quality control and management. The problems were so numerous, constant, and egregious, we were forced to contact First Service Brands (parent company to California Closets) who put us in contact with a regional manager (Greg Stamuli . We were hopeful to deal with a professional adult, but unfortunately the issues just continued. Most installers showed up drunk or stoned, smelling like weed, and several admitted they had no experience (friends of installers that "couldn't make it"). Numerous botched installations, including damage to our home, FIVE re-installations intended to resolve issues, which caused additional issues, including wrong color drawers, incorrect hardware, wrong color hardware on hanger rods, drawers with obvious incorrect dimensions, incorrect hardware, broken hardware, etc., but installed anyway (while we were out of town) in hopes we would not notice. Three rescheduled installations due to components being manufactured incorrectly (wrong color, wrong handle configuration) or damaged, and at least one complete no-call/no-show. As clients, we were forced to micromanage issue resolutions as if we were parenting irresponsible teenagers. It was exhausting and very costly. Truly the worst experience we've ever had with any company. To put that in context, we own 35 single-family home rental properties, so you can imagine the number of contractors we're used to dealing with, and the level of patience and understanding we have with "normal" issues. STAY FAR AWAY FROM THIS COMPANY!
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August 2023 by Greenygal G.
As another recent review says - bad experience. Stay away from the West Hartford franchise and the Hopkinton scheduling team. Too many problems to spend my limited free time and energy listing, but similar themes to other reviews: waited months for installation, when it finally arrived the product was wrong - to the point that at the second attempt, the installer was SAWING PARTS IN HIS VAN before coming back in to hope they were the right size, installation was then low-quality, product ultimately looks cheap. Any issues we raised with different staff of this franchise gaslit us and nobody apologized or took responsibility. Save yourself the $1000+ and saw your own particle board. Or just go to one of the many better quality alternatives out there for less money.
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July 2023 by Janet Miller
I had a great experience with California Closets with Normand. He was so knowledgeable and had great advice as to how to create my closet. I love my closet. I am still adjusting what I choose to put in there but mostly I am done. Normand was always available by email or phone when we had questions which I found comforting and the installation crew was great and on time and got the job done well and timely, I would highly recommend Normand at California Closets as your adviser. You can thank me later.Service: Hospitality design
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July 2023 by Kali Delorey
We did 3 walk in closets in our master bedroom. Designer was knowledgeable and efficient. They had detailed 3D renderings that their competition did not offer which really helped me visualize functionality of the closet before finalizing the design. Price was competitive. Installation went smoothly. Very happy with the result!
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July 2023 by Leslie Chapman
Erica is the best! Since we knew Erica at California Closets from a previous house, we were thrilled to have her help us again! We decided to do all 5 closets at the same time - Pantry, large coat closet, two bedroom closets and an office closet. The design of each was made for our personal intended use and she “nailed it”. There was a slight issue along the way and Erica took care of it for us! She is the best!
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May 2023 by Mary Coons
Very smooth experience! Listened to my ideas but also gave me some suggestions of things I had not thought about. Left the newly designed closet space spotless!Service: Closet design
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May 2023 by Suzanne Arsenault
Erica Heath was INCREDIBLE!!! She walked me through the design and listened to my needs and wants. The installers (please forgive me I can't remember their names) were considerate, informative and the room was cleaner when they were done than before they started!!! I will ABSOLUTELY recommend Erica and your company (actually I already have!!!)Services: Room planning
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May 2023 by Steven Yau
Our designer was great to work with and the end result is better than expected. It is pricey but it is very high quality and will last a long time. We look forward to do another closet with California Closet.Service: Closet design
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March 2023 by Audry Eppner
They were suppose to wait 10 days before charging last amount as per contract but we were charged full amount upon completionService: Closet design
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January 2023 by Mike Listro
We worked with Celine to do a virtual design of our closet. She was incredibly personable, knowledgeable and helpful. The whole process took less than 1 hour and she created a closet design that we would have never considered without her expertise. We would highly recommend her for closet design.Service: Closet design
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November 2022 by Yolie Carlton
Had two closets installed, I opted for a laundry hampers (tilt out) and I thought the designer mentioned they were soft close. They are not. I reached out a few times after my installation asking about this feature and I haven't heard back from the designer. I feel that once you are locked onto a contract and the job is "done" you don't matter. The lack of customer service is very surprising for the amount of money they charge for their products.Another minor complain is that the on day of the installation it was raining and the installer took zero precautions when coming in/out of the house. My carpets were left damp and with some dirt. You would think attention to detail was a high priority, but it was not.Service: Closet design
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November 2022 by A Connelly
Had them upgrade 2 closets. Loved the design process and being able to see the closet online and order right away. Installation was easy and seamless.Service: Bedroom design
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August 2022 by Nancy S
Everything about my experience was seamless. I explained what I had thought I wanted and they made it come to life on the screen. I was always hesitant to call CC because I thought it would be so expensive. The person who came out to look at the closet wasn’t pushy. The install was so fast and they left everything perfect, didn’t even know they were there. Before calling them I had two different professional contractors come out and promise me a closet and we waited for months with no reply. If I did pay any additional money with buying CC’s it was way worth the professionalism.
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May 2022 by Christopher Howard
Saw this company's van driving on the highway. They were driving extremely carelessly almost hit me and several other cars over several miles. I believe they may have been intoxicated. Probably intoxicated on the job, too. Recommend being hesitant when deciding to use their service.
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February 2022 by Don P.
Terrible experience from the time we gave them a deposit. We waited 8 months and they still didn't have all the drawers for our Califonia Closet. Finally spoke with Greg the GM. He promised to resolve the issues and offered a $1525 discount because of all the problems we had had. I just received my credit card bill ,5 weeks after our conversation, and they charged me the full amount without applying the discount that I was promised.
