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August 2024 by Steven Udeh
This place is worthless. I paid for tires and was told to expect them in two days. Not true. Two weeks, they don’t have a clue where the tires are. They can’t track it.
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July 2023 by William C.
I made an appointment to get 2 new tires. Milton and Jose at BJ's Tires took a look at the two tires I was keeping and noted that the newer model of my Michelin tire had a completely different tread design that would affect the quality of the ride I would have so they let me know this up front. So I didn't get those tires but instead waited on their research. Later in the day they found tires with the same tread design and they ordered them for me. I'm in the process of setting up an appointment. I want to thank Milton and Jose for taking the time to pay attention to the finer details of buying tires. Excellent customer service.
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June 2023 by Tony Vann
Purchase nice tires there which was a pretty decent deal We went to do my breaks and found out my lug nuts was cross threaded and broke 3 of my lugs. What happened is they start the nuts with the air gun as a post to start in it with your finger that is a big no no. Anybody putting on and taking off tires should no or be talk that
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August 2022 by Jae K.
If I could rate 0 stars I would.. PATHETIC. I am a member of BJS, I go to BJS all the time in NYC & in Waterbury. First time coming to this one. As soon as I walk in , security attacked me AND I QUOTE " we need to see your Bjs card. A lot of people like to steal here " Lmfaooooo WOW. I simple walked out the store and decided to spend my money elsewhere. DISGUSTING & I am at a loss for words. Don't go here period.
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July 2022 by Reda O.
Unfortunately, my review is based on a multiple bad experiences with one employee. I could list many reasons why this employee is a waste of space there. I found it very difficult to believe that the leadership team is unaware of how unprofessional, unethical, and most importantly uneducated he is. His name is Kendrick.
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June 2022 by Sarah Howroyd
Jose is the absolute best. Any tires issues I’ve had, I come here. He and his team are professional, thoughtful, and accommodating. They go above and beyond for customers and I truly appreciate their kindness. You should give him a raise.
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May 2022 by Ana B.
BJ's is a club warehouse. There are many things you can find here. A good variety of grocery items, larger items, like kitchen appliances and other gadgets. You can find seasonal items, like artificial Christmas trees and other decor during the Christmas season and outdoor lounge and beach chairs during the summer season. There's all kinds of odd things you may find here depending on when you go. However, I mostly go for gas. Gas is about 15 - 20 cents less expensive here then other gas stations. It's currently above the $4.40 mark. Depending on when you go, the line can move decently quickly. I like that the hose can reach either side of your vehicle. So you don't have to pick and chose the line.Since this is a club, you must be a member to shop here. Its $55 for the year, or $25 if it's your first time joining. How much you shop here, answerers the question is it worth the membership fee. Personally I share a membership with my family. I don't shop here often because most items are in bulk and I just don't need most things in bulk. It makes sense to split the big tub of grapes with another person, but sometimes that's just a hassle. BJ's offers a good variety of home and grocery goods, as well as some additional services. I got winter tires here for my previous car one year, and it was the best price I could find in the area. BJ's might be a good club to join depending on what your family's needs are.
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March 2022 by Ian Graham
amazing service here. i came in needing a tire replacement by the end of the day and jose at the front desk hooked it up, made sure i got what i needed before the end of the day. nothing but pros here, thanks so much!
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December 2021 by Saeid Moslehpour
They have good deals but I'm not sure if they have the best service
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November 2021 by ماركوان جونز
Someone needs to coordinate the phones better for the tire center because calls often go unanswered = loss of business. If you show up seek Mike, he is an awesome technician knowledgeable, personable, & thorough.
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May 2021 by Anthony Hong
Bad customer service attitude, definitely not coming back, even for the price.
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April 2021 by Armando B.
I love to buy here it's cheep the only problem is you need to have a membership I really recommend that you should tell friends and family to go to this store
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February 2021 by Loi Ster
Poor service and terrible manager. Took them like 3 hours just to mount 4 tires. Damaged my WHEELS when mounting the tires.
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February 2021 by Marquan Jones
Someone needs to coordinate the phones better for the tire center because calls often go unanswered = loss of business. If you show up seek Mike, he is an awesome technician knowledgeable, personable, & thorough.
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February 2021 by Gary B.
I go to this BJ frequently I have been shopping there for 20 years I want to tear my hair out when I check out I have never waited less than 15 minutes before I reached a cashier Today at 5 PM they had one cashier for the entire store. I finally went to self service but there was barely any help. After spending 5 minutes trying to check out on my own I just walked out leaving my full cart I am also a member of Costco in the same town and shop there often. That store is superior in every way but just focusing the check out process: the wait time on line is generally a minute of less. Wake up BJ's. The cashiers are much much quicker. No comparison You would think I would have learned by now: BJ's is simply awful.