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February 2024 by Amy R.
Had the best experience buying a new laptop at this location. The guys in the computer section were so knowledgeable and friendly. They talked me through the specs in a way that was easy to digest. They also helped me get the best deal. Thanks to their help I'm confident I made the best selection!
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February 2024 by Thomas Haines
Horrible. I bought a $2,300 refrigerator. I walked out with a $2,600 bill. I paid for install and water line. I did not get the install or water line. When I tried to call the store, I got Guatemala national call center. THEY SAID THE STORE DOES NOT TAKE CUSTOMER CALLS! I RETURNED THE REFRIGERATOR. I will look at other stores with better customer service.Wow! I went to PC Richard's. The customer service was incredible. Not only can I call the store, but the salesman gave us a card with his cell phone number on it. Anything offered me by best buy, they matched. Best Buy offered 18 months no interest financing. PC Richard's was 6 month. They matched the 18 months with no problem!
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February 2024 by Monika baby Johnson
Customer service there sucks!!
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January 2024 by Gregory Spear
I said to the very young sales associate in laptops, "Are you up for a challenge? I want a laptop with a 17-in screen, at least 32 gigs of RAM, that will support two external monitors using a video card with at least 8 gigs of dedicated memory and an i7 or i9 processor, 13th generation." He didn't even blink. He volunteered that they didn't really carry laptop workstations for business but that said, he could come pretty close. He showed me to three machines within about a minute, then answered all my questions, probably a couple of times each, and totally nailed it with an MSI machine at a great price that I could get delivered in 2 days. Unbelievable. Thank you, Matt!
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January 2024 by Fran Labate
Came in with frozen dead phone... Mark and Alex went above and beyond helping me. Got phone to work and shouded me how to fix it if it happens again. 2nd phone I bought here and will get my 3rd here when this phone dies.Great staff.
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January 2024 by Trent Venturo
Bring back circuit city!#justiceforben
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January 2024 by Nick Chellani
They need lot of work with there customer service skills.
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January 2024 by Ben DeMatos
Terrible customer service. I spent a lot of time with Alton who works in the West Hartford store and gave me this phone number to complete a transaction and now when I call it, I get routed to a call center who can't connect me with the store. This was a total waste of time and I should not have been given this phone number!!
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January 2024 by Alejandro Cabrera
#JusticeForBen
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January 2024 by jc
Helpful, knowledgeable staff, good selection, and good prices.
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January 2024 by Mariam Moore
#justiceforBen
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January 2024 by Tracy Riordan
I love going here for all my electronics, appliances, computer, phone, and TV needs and assessories! ( : They have great protection plans when you use their card, and ate so helpful!
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January 2024 by Victoria Stewart
Terrible service,
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January 2024 by Garfield “Trey” Mothersill
I love Best Buy, given that it allowed me to trade my Samsung 20Ultra for a brand new 22ultra, this revolutionized my tech shopping. I'll always find myself visiting best buy, its literally the BEST.
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January 2024 by Chris Wir
Electronics and more