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June 2023 by Darlene Sandy
Wallet was stolen walked into the bank to get new debit cards with temporary ID from DMV. Lakeshia informed me that she couldn't accept the temporary ID I informed her that's all I had since my wallet was stolen but I did have ID on file with the bank. She looked me up and offered to print one of my cards. I told her I would need a new card for each account she said she's doing this for me as a favor because they can't accept the paper ID and it's all based on relationships and she's never helped me before so she couldnt print all of the cards!!!!! I have tooooooo much money in my accounts too be dealing with this type of poor customer service !!! Based off of relationships, I've been a member of this credit union for over 15 years longer than she's been working there and she throws out the word RELATIONSHIP!!! Well to the East Hartford Location I go. I have a better RELATIONSHIP with them.
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June 2023 by Obert W. Burke, Jr.
UNQUESTIONABLY, A SECURE BANK LOCATION, WITH ABOVE AVERAGE FRIENDLY & HELPFUL BANK EMPLOYEES!ALSO, ALL OF THE BANK EMPLOYEES JUST UTTERLY COMMAND AN ATTITUDE OF FINANCIAL RESPONSABLILITY AND TRUSTWORTHINESS!KUDOS TO THE AMERICAN EAGLE FINANCIAL CREDIT UNION BANK FOR BEING SO FISCALLY PERFECT FOR MY BANKING NEEDS!
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May 2023 by Mike Whalen
Friendly and very helpful. Opened my business account no problem.
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December 2022 by Tia Barrier
Extremely rude and impossible to deal with
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November 2022 by Pablo Lopez
I gonna close my account one hour trying to check my balance and customer service keep transferring my call and only have 2 weeks with them no more I got headache
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November 2022 by Nic8 Livingston
Count your money before you leave they short me 20 bucks
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September 2022 by L Richardson
Made me feel welcome & very helpful
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September 2022 by Ikramul Haque
Courteous and professionalservice that treats everyone with respect.
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September 2022 by Steve Chamberland
Any bank that doesnt give you a direct line to a local branch, but instead makes you listen to 2 minutes of automated option choices you dont need then puts you in a long cue via a 3rd party call center obviously doesnt care about its customers.
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June 2022 by Jodi O.
No rating... everyone listens like they care and then do nothing to help.... They never call you back or respond to email. I need a financial organization that is really in BUSINESS... not just lip service. Advised car dealership they might not want to work with a place like this.
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June 2022 by Phil Fedorchak
Awesome place to do your banking friendly service knowledgeable about all your banking needs.Ever since my dad a former Pratt Whitney employee took me to American Eagle Credit Union it been an excellent experience I couldn’t see my self and any banking institutions thank you.
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October 2021 by Peter Fox
I financed a car through America Eagle and was happy with the experience. I thought maybe I’d get a mortgage refinanced and have a similar positive experienceReview to follow….shortly.
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October 2021 by Peter F.
I financed a car through America Eagle and was happy with the experience. I thought maybe I'd get a mortgage refinanced and have a similar positive experience Review to follow....shortly.
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August 2021 by MissDj LuLu
I'm so disappointed with American Eagle Financial Credit Union again, I go to the window teller drivethru. He greets me, ok kool I then tell him I need a few $10s and $5s he clearly states ok no problem. So I pulled off i and I stop to get my ID out the envelope, yup you guessed it, he gave me all $20s.Why is it so hard to listen to the customer. I've been a member for more then 10 years. I think its time to consider banking elsewhere.HORRIBLE SERVICE, JUST HORRIBLE.This is the second time I have to go through this first Newington Branch now West Hartford branch.He was more worried about my account being negative then servicing me properly.This is why I rather go inside where the staff actually listens to the customer.
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July 2021 by Domingo Homar
Excellent place to do your business
