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June 2024 by Peruvian Sc
Very happy with WellsFargo Ms CORNELIA WOOD was very helpful and explained everything about opening a check and saving I will recommend, I didn’t have an appointment and she was able to help me, but it’s best if you make an appointment Thank you Sissi
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May 2024 by Felipe “Flip” Cruz
Worst wells fargo around. They constantly have a different rule about things, they can't do this they can't do that, while other wells fargo do not give me the same issues. Always this Watertown location with an issue, I'll never forget when I came here, had COVID. They asked me to come in for whatever ridiculous reason, stated how I'm in the drive through because I have COVID and then almost procedeed to not help me through the drive through. I think she thought she would have gotten covid through the glass apparently.
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April 2024 by sereno schrack
Horrible accuse me of committing Fraud Which is a felony with a fake check another Wells Fargo had absolutely no problems. Both managers had the nerve to say it’s definitely a fake check and started laughing when I was walking out they got a huge kick out of it. Worst Wells Fargo bank I’ve ever gone to and I’ve had Wells Fargo for the past 12 years plus Never had a problem like this in my life! Horrible!!!! 0 out of 10 rating Love to profile people! Lady Behind the counter was mean to me kept me waiting for a hours and tired to make a fool out of me bc I walked in with slides on and Sweatpants in front of everyone they all need to be fired! Get people that know how to run a bank not these jokes! Completely pathetic! Run away don’t go here they try to make themselves feel better by downgrading other people!
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July 2023 by Tom
Impossible to talk to a banker on the phone. Perpetual hold.
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May 2023 by Dina
I shouldn't have to sit in the drive through for twenty minutes
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May 2023 by Sam Simpson
A rest room for customer is needed at Wells Fargo bank at Strait Turnpike in Watertown. I was told there wasn't any for customers.An employee was friendly and was able to suggest other places that had a restroom. Otherwise, would have taken off another half /1 star.
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January 2023 by Tom A
Impossible to talk to a banker on the phone. Perpetual hold.
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March 2022 by Andrew Izzo
Drive up window and parking lot available. Bank was very clean and updated. Tyler was very friendly. Then wait a little longer that I expected for not that many people in the bank. Overall a good experience.
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March 2022 by Andrew I.
Drive up window and parking lot available. Bank was very clean and updated. Tyler was very friendly. Then wait a little longer that I expected for not that many people in the bank. Overall a good experience.
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November 2021 by Nick Perugini
Terrible customer service, all the 5 star reviews here have to be fake. The old branch was managed much better.
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March 2021 by Leslie Withnell
Excellent bank to deal with everyone is very kind a professional always a pleasure to visit the Watertown ct branch you are like family they are very good at protecting my account which is very importantJust an overall great bank to deal with
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February 2021 by Marilyn Villano
I had an issue today where Cassandra was very very helpful in assisting me. Just as I was second in line at the drive thru my car battery died! I was able to put it in neutral & roll it out of line. Someone in the bank saw this & Cassandra came right out & offered to help me. I asked her the bank's address so I could inform AAA. She went inside & gave me a business card with the address on it just in case I forgot. She offered to take me inside to keep warm since it was very cold outside. A few minutes later she came out again to make sure I was ok. My issue was resolved a short time later. I am very grateful that she & others in the bank took time out of their busy day to make sure I was ok & my problem solved ! Cassandra is a great asset to this bank.
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November 2020 by Obsidian Chao
Cassandra helped me out today and she was an absolute joy. She was kind, helpful, and answered all of my questions. She was the bomb dot com! This is my new main WF location and I’ll only bank with her from now on because of how great this experience was.
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August 2020 by J R
The costumer service is horrible, 3 bankers were changed and none of those completed a simple service such as a credit card payment, They were saying they can’t do it without having my bank card and id first, and I had to drive half hour away for bankers in another branch to complete the transaction, the bankers in Watertown definitely don’t have to work in that bank, they need to learn to complete such easy tasks first, and to learn to complete costumer needs without being rude.
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May 2020 by MEHMET DEMIRCI
Horrible horrible customer service!!! Rude as can be and treat you as if you were some animal. I loved going to the one on Main St but it closed now I am stuck with these ignorant disrespectful unprofessionals. I will be switching my bank thanks to these fools!
