“The employees were very friendly and have a great sense of humor the store was very neat and clean the grocery store is small like a typical neighborhood grocery store the meat prices are a little high but the quality makes up for it and they do have a variety of meats but a very nice and clean atmosphere and friendly employees as well .”
“*UPDATE* Shortly after posting this review, a manager at LaBonne's actually took the time to call and apologize for this situation and get more information on it. We greatly appreciate that and as such my original 1 Star review will be changed to the 5 Star review that they otherwise would have deserved. For anyone reading this going forward, know that the issues below have been acknowledged and addressed.-- This review will be quite long, but out of respect for LaBonne's and any potential readers, a full explanation of a 1 star review from what I would otherwise give a 5 star review is owed. If you read it all, I appreciate you taking the time. --My family has been going to LaBonne's Market for years, ever since it was under different ownership and called Oliver's. It is and always has been an excellent store for easy, quick grocery shopping in town with more than enough variety and fairly dependable freshness.That makes posting this review very hard, but unfortunately necessary. For all the good at LaBonne's, there is one downside that now sours the entire experience of shopping there. That downside is the Deli Department. The actual quality of the product is fine but the service is not. To be clear, this is ONLY an issue with the Deli.The problem is that once you ask for your slice and okay the size, if you do not pay attention, they will change the size and make it thicker to make their job easier, at the expense of giving customers far thicker meat or cheese than requested. This often ruins meals, wastes product, and therefore wastes my time and money.Today though was the event that prompted my review, as this crossed the line from terrible service to egregious behavior. There is one worker who intentionally went very slow, to the point their co-workers were clearly becoming inconvenienced and annoyed, because we asked for the cheese to be sliced thin and stuck around to watch them cut it. Then they very clearly and intentionally stacked it quite messy as shown in the photo, I presume out of spite because their annoyance was palpable at that point.I understand people can be tiring and stressful, but at the end of the day it is their job to interact with people and fulfill their orders. It is completely unacceptable for a worker to act so spiteful and vindictive simply because someone asked them to do their job.I will not be posting names because at the end of the day, I go there every week and don't wish to see anyone fired. Although, people who go frequently and fellow employees can likely infer who I'm talking about. All I wanted to do was share this so people could be aware of the achilles heel of this otherwise great establishment if they are new customers and maybe let returning customers who have had similar experiences know they are not alone.In a perfect world, perhaps this might spark an internal conversation there that could set things back on the right path without any individuals losing their job or being too strictly reprimanded. Maybe the individual mentioned would be better off and, happier even, in a different role for example, I don't know.If you took the time to read this far, thank you very much. If you are an employee or owner of Labonne's and read this far, thank you for your time and your excellent store. It really would be a 5 Star review for me if this wasn't an issue, but for my family it has become a very large one. Large enough to convince to post a review (an extreme rarity for me) in hopes of seeing things improve.Thank you again for your time and attention.”
8AM - 7PM
816 Wolcott Rd, Wolcott“Sorry guys, This was the wrong Pats IGA that I was talking about. My daughter tried to help me and I guess I clicked on the wrong one ??? Marry Christmas guys!!!!.”
8:30AM - 8PM
464 Reidville Dr, Waterbury“You just can't beat the prices for everyday needs .it's not a gourmet store but for a working family that needs to stay on budget you get great products at very good prices”
“Thank you to the young man RAPHAEL I believe, who went the extra mile to locate and walk me to the aisle with the Hershey chocolate syrup this week. I had walked every aisle and still missed it”
9AM - 8PM
62 Chase Ave, Waterbury“I love this location. Great prices, and friendly, helpful staff. I discovered the Aldi brand years ago, and it's been my favorite supermarket ever since. Thank the Lord for Aldi!”
“I was in town and needed distilled water, they had it. I honestly didn't spend enough time in the store to say much good or bad about it. Staff was friendly and they had distilled water. There is a parking lot and on street parking.”
“It's not even 7pm and the machines for returnables are off already. Drove here to do this and wasted my gas and time. You sell till you close. Have the decency to have the machines on till later.”
“Never had really been here but my friend went in and bought some plates that were already made and they were excellent so this will be my new place to buy Spanish food.Yay!!! 5 ⭐✌?”
“Wish this place was closer to where I live. I'd shop here all the time. Quality products, fair prices, and a nice selection of locally made products. It's a little tight inside but it's worth it!”