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December 2023 by Sheri Petrillo
My car was illegally towed , he wouldn’t release my car to another tow company , he looks like a very bad person and I’m going to be taking him and his business down.To the response to the company from the original post is a lie as well a officer was called by me and told them to release the car to the tow truck driver I called It was being towed by another driver so that is also a lie in the state of ct you cannot drive it out without proper registration, but with all the proper paperwork you could have it towed out legally so you are illegally holding somebody’s car, and that is theft and against the law. Spoke to enough, cops, and lawyers to know your lying
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December 2023 by Faith Carabino
if i could put 0 stars i would. these people towed my friend for pulling into a spot and not backing in. i repeat pulling in, and not backing in. i am guessing by looking at their responses to other people’s complaints they will say “well we’re sorry your friend could not abide by the rules” just so the owner knows, i do not care about your opinion on who’s fault it was and i will not bother reading your response. i am writing this review so that people know to avoid this company at all costs. there was no sign stating this rule and it was not written in the lease. there was no official paperwork. also these good reviews kinda seem like they just asked a friend to write them or wrote them themselves. watch out for this business and avoid them at all costs.
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December 2023 by Erica Poverman
If I could rate this without stars I would. I parked in a visitors spot at a friends and got towed the next day bc I wasn’t “backed in the spot.” It took me 6 hours to get my car back… The staff were utterly rude and failed to return phone calls. I paid almost $400 to get my car and they only accept cash, no change.. This company is a complete scam and will continue to rob people ILLEGALLY. please watch out !!!
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October 2023 by Leahcim Noloc
I know Mike Festa personally, he has taught me almost everything thing I know about the industry, he is a good person and brutally honest, no runaround.Straight shooter.
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October 2023 by Sarah
What a scam. These people are the absolute worst, including the short guy with the fake blue colored contacts.Update - I’m responding to the below comment. All I will say is that there are many similar negative reviews about this place and the professionalism of its employees - these lengthy responses speak for themselves (and how insecure the owner is who is writing them.) Your misogynistic behavior towards woman and how you speak to them is very sad. At least my teeth are real.
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September 2023 by cristina lorenzo
Got my car towed by this company cuz my mom parked somewhere she shouldn’t have. I was so angry. I Called them up and the guy who answered the phone was a great help. Even wish me safe travels from work to them. Went in to pick up my car and when I tell u the man at the front desk customer service was so awesome. Had us laughing, worked fast to get us out of there, offered us a water, told us great things about the work they do on cars if we needed any work done. Even as we were getting ready to drive off he told us to exit out back so that we were safe getting on to the main road. He had me forget I even got my car towed. Wasn’t even mad anymore. This man was fantastic! I don’t recommend u get ur car towed lol but this was the best customer service I ever had in a long time.
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September 2023 by Sarah Callahan
What a scam. These people are the absolute worst, including the short guy with the fake blue colored contacts.Update - I’m responding to the below comment. All I will say is that there are many similar negative reviews about this place and the professionalism of its employees - these lengthy responses speak for themselves (and how insecure the owner is who is writing them.) Your misogynistic behavior towards woman and how you speak to them is very sad. At least my teeth are real.
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August 2023 by Lashonda Schovanec
These people only drive around after hours looking for who to screw. These people towed my daughter car just to charge her $150. She lives at the complex at has a sticker to permit parking. This is the 2nd time this has been done. One excuse was we couldn’t see the sticker even though it was clear as day. They also play games on the phone and refuse to give names. I am going to peruse legal action this has to stop. This has to stop and we at the complex will come together with a petition. I am also reporting these people to the better business bureau for all these illegal actions they have been doing.
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August 2023 by Jermaine Foskey
He a racist he a scammer double check your paper work I have a legal team as we speak doing there homework on this guy he a former criminal been to jail has a criminal record he clearly has a issue within himself this is a bad business even the pizza place next door said this guy is a issue I had to call the police they even said this business is a problem a lot of calls come from this place the city really has a lot of problems with his business I record every conversation of him talking bad about people about his employee he really a bad person I advise people to not deal with him and also I will be filling a complaint to the department of motor vehicles for the rental cars he renting also The owner of this company is incredibly greedy and trolls the lots looking for cars to take. He claims he Only goes off of the landlords instructions however the landlords deny that alligation and say he comes on his own. Michael Fester Comes up with reasons to tell your vehicle like you did not brush off the snow early in the morning so your sticker was not visible you did not shovel in between your parking spot you cannot have a visitor for more than eight hours and then he wants to take no debit cards no credit cards cash only and exact change and he doesn’t tell you that until you get there and there is a small sign on the door. I have personally seen him attach peoples cars and pull it causing damage there was also another time he dropped a car and let the bumper come completely off that too is recorded on video
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August 2023 by Erica Frank
Michael and his team member helped turned a negative into a positive. Really worked with us, gave us great info when dmv hub gave us incorrect info. Professionalism all around. Polite and kind service! Car was towed and needed a CT registration. Michael went the extra mile and got the vin check and emissions done for us so we could get a valid CT registration! Gave some words of wisdom to my son! Their kindness went a long way!
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August 2023 by Julian Hinton
They straight up robbed me of time and money.First off they didn’t even give me a business card or anything so I had to search for my car, another thing is they gave me a non consensual tow and impounded my car illegally for two days just because he felt it was right(my car was registered but the insurance was expired for two weeks not even lapsed), even tho the law says otherwise. I was overcharged for half day when my car got impounded at 1:45pm on a Saturday I go and pick it up Monday at 1:40pm after my insurance finally got faxed to there machine so my car was there 47 hours and 55 minutes and that grants them to charge me half a day? When I asked the employee about the fraudulent charge he didn’t have anything to say about it except that he was gonna call the police and eventually did because he’s a grown baby who rips people off.I never threatened him or anything like that he’s just scared to be a man and get confronted like one.
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August 2023 by Google user
He a racist he a scammer double check your paper work I have a legal team as we speak doing there homework on this guy he a former criminal been to jail has a criminal record he clearly has a issue within himself this is a bad business even the pizza place next door said this guy is a issue I had to call the police they even said this business is a problem a lot of calls come from this place the city really has a lot of problems with his business I record every conversation of him talking bad about people about his employee he really a bad person I advise people to not deal with him and also I will be filling a complaint to the department of motor vehicles for the rental cars he renting also The owner of this company is incredibly greedy and trolls the lots looking for cars to take. He claims he Only goes off of the landlords instructions however the landlords deny that alligation and say he comes on his own. Michael Fester Comes up with reasons to tell your vehicle like you did not brush off the snow early in the morning so your sticker was not visible you did not shovel in between your parking spot you cannot have a visitor for more than eight hours and then he wants to take no debit cards no credit cards cash only and exact change and he doesn’t tell you that until you get there and there is a small sign on the door. I have personally seen him attach peoples cars and pull it causing damage there was also another time he dropped a car and let the bumper come completely off that too is recorded on video
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July 2023 by Kasandra Soto
These people only drive around after hours looking for who to screw they close at 5pm and be towing just cause I went to visit my sister and was literally inside for 15-20 minutes I’m pregnant so I parked close and when me and my boyfriend come outside his cars not there. They said they had towed it about 30 minutes ago, they must of towed it as soon as we went inside and then had the nerve to say $300 for the service. When they’re office wasn’t even open right now they have us waiting 20 minutes for some driver to get it out and they keep blocking our numbers so we have to use different phones.
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June 2023 by Caress Dingle (Life&timesofCaress)
So my Car got towed during work hours at my clients home because I didn’t know I couldn’t park in a certain zone and of course I was upset about it but everything got sorted out and the guys down at Myhoopty really was the best with the whole situation. They helped me out sooo much even in this crazy situation. I also found out they have rentals and service vehicles. Thanks again for your service.
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May 2023 by Carl A.
Worst tow company I've ever seen and try to work with won't release anything from the car
